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For Companies At a Glance
- Tasks: Support customers with technical issues and provide feedback through calls, emails, and live chat.
- Company: Join a dynamic tech company focused on customer satisfaction and innovative solutions.
- Benefits: Enjoy flexible working hours, remote options, and opportunities for growth.
- Why this job: Be part of a vibrant team that values your input and fosters a positive work culture.
- Qualifications: Fluent in German and English, with strong communication skills and customer service experience.
- Other info: Experience in hospitality is a plus; training provided for software support tools.
The predicted salary is between 28800 - 43200 £ per year.
Customer Service Specialist (German Speaking)
We are looking for German speaking Customer Support candidates with excellent interpersonal skills for the Tech/Customer Support position. The right candidate will support troubleshoot technical issues, provide timely customer feedback, and support the roll-out of new applications, among other duties. The Customer Service Representative role will consist in attracting potential customers by answering product and service questions; suggesting information about other products and services.
Job functions:
-Speaking to clients to quickly get to the root of their problem.
-Providing timely and accurate customer feedback.
-Helping customers via calls, emails, community posts and live chat.
-Use a positive personality and experience, not a script
-Assisting customers with their technical and software related problems
-Configuring and installing software over the phone at restaurant locations
-Know limitations and when to should ask for advice
-Own the resolution to the problem; don\’t leave the customer hanging
-Accurately and efficiently log all contacts in our CRM (Salesforce)
-Train restaurant staff, encouraging greater use of the system, as well capturing and reporting customer feedback
About You:
– Fluent to a native level in: German
– Fluent level of English
– Open to work on weekends if need be
-Interpersonal skills, and passion for providing excellent customer service
-Strong communication skills: active listening, writing/typing, informal communication
-Restaurant/ Hospitality experience is an added bonus.
-At least one years experience providing customer support would be ideal – preferably in a software support environment
-Knowledge of current Microsoft Windows operating systems
-Knowledge of iOS and Apple Hardware
-Experience with the use of support desk tools like Salesforce, Communities, live chat would be great
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Customer Service Specialist (German Speaking) employer: Euro London Appointments
Contact Detail:
Euro London Appointments Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Service Specialist (German Speaking)
✨Tip Number 1
Brush up on your technical knowledge related to software and hardware, especially focusing on Microsoft Windows and iOS. Being able to troubleshoot common issues will not only help you in the role but also impress us during the interview.
✨Tip Number 2
Practice your communication skills in both German and English. Since you'll be interacting with customers in both languages, being fluent and confident will set you apart from other candidates.
✨Tip Number 3
Familiarise yourself with customer support tools like Salesforce and live chat systems. If you have experience using these platforms, be ready to discuss how you've used them effectively in past roles.
✨Tip Number 4
Showcase your interpersonal skills by preparing examples of how you've provided excellent customer service in previous positions. We love candidates who can demonstrate their ability to connect with customers and resolve issues efficiently.
We think you need these skills to ace Customer Service Specialist (German Speaking)
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your customer service experience, especially in tech or software support. Emphasise your fluency in German and English, as well as any relevant skills like using Salesforce or other support desk tools.
Craft a Compelling Cover Letter: Write a cover letter that showcases your interpersonal skills and passion for customer service. Mention specific examples of how you've successfully resolved customer issues in the past, and express your enthusiasm for the role.
Highlight Relevant Experience: In your application, focus on your experience in the restaurant or hospitality industry if applicable. Discuss how this background has equipped you with the skills needed to handle customer inquiries effectively.
Showcase Technical Proficiency: Since the role involves troubleshooting technical issues, mention any experience you have with Microsoft Windows, iOS, or Apple hardware. This will demonstrate your ability to assist customers with their software-related problems.
How to prepare for a job interview at Euro London Appointments
✨Showcase Your Language Skills
Since the role requires fluency in German and English, be prepared to demonstrate your language proficiency during the interview. You might be asked to switch between languages or answer questions in both, so practice speaking clearly and confidently in both tongues.
✨Highlight Your Customer Service Experience
Discuss your previous customer service roles, especially those involving technical support. Share specific examples of how you resolved issues for customers, focusing on your interpersonal skills and ability to communicate effectively.
✨Familiarise Yourself with Relevant Tools
Make sure you have a good understanding of CRM systems like Salesforce and any other support desk tools mentioned in the job description. Being able to discuss your experience with these tools will show that you're ready to hit the ground running.
✨Prepare for Technical Questions
Since the position involves troubleshooting technical issues, be ready to answer questions related to software and hardware problems. Brush up on common issues related to Microsoft Windows and iOS, and think about how you would explain solutions to customers in a simple, friendly manner.
