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- Tasks: Lead a team to deliver exceptional customer service and support.
- Company: Join a dynamic company focused on customer satisfaction in a hybrid work environment.
- Benefits: Enjoy flexible working with just one day in the office and opportunities for professional growth.
- Why this job: Be part of a supportive culture that values teamwork and personal development.
- Qualifications: Fluency in German and English, plus experience in customer service leadership required.
- Other info: Contact Centre experience is a plus; perfect for those passionate about coaching and team success.
The predicted salary is between 30000 - 42000 £ per year.
Location: Hybrid | Cambridgeshire (1 day a week in the office)
Contract Type: Permanent, Full-Time
Are you fluent in German and passionate about leading high-performing teams in a customer-focused environment? We’re looking for an enthusiastic and experienced Customer Service Team Leader to join our client’s team in Cambridgeshire on a hybrid basis.
In this pivotal role, you’ll be responsible for inspiring and guiding a team of administrators to deliver outstanding service to our client’s network. You’ll foster strong customer relationships, provide expert support on a variety of complex topics, and ensure efficient handling of orders and updates.
- Lead, motivate, and support your team to build strong relationships with customers and consistently deliver an exceptional service experience.
- Manage and develop a team of Customer Care Administrators, ensuring a culture of excellence and collaboration.
- Provide coaching and day-to-day guidance to encourage professional growth and high performance.
- Conduct quality checks across customer service channels and provide feedback using a coaching approach to drive continuous improvement.
- Hold regular one-to-one meetings and performance reviews to support team development and performance management.
- Support the recruitment and onboarding process for new Customer Care team members.
Fluency in German and English (written and spoken).
Proven experience leading a customer service or support team.
Strong interpersonal and coaching skills with the ability to inspire and develop others.
Contact Centre experience is highly advantageous.
Customer Service Co-ordinator - German Speaking employer: Euro London Appointments
Contact Detail:
Euro London Appointments Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Service Co-ordinator - German Speaking
✨Tip Number 1
Showcase your leadership skills during the interview. Prepare examples of how you've successfully led teams in the past, focusing on your ability to motivate and inspire others.
✨Tip Number 2
Familiarise yourself with the company's customer service philosophy and values. This will help you align your answers with their expectations and demonstrate that you're a good fit for their culture.
✨Tip Number 3
Brush up on your German language skills, especially in a customer service context. Be prepared to demonstrate your fluency during the interview, as this is crucial for the role.
✨Tip Number 4
Prepare thoughtful questions about the team dynamics and the challenges they face. This shows your genuine interest in the role and helps you understand how you can contribute effectively.
We think you need these skills to ace Customer Service Co-ordinator - German Speaking
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your experience in customer service and team leadership. Emphasise your fluency in German and English, and include any relevant contact centre experience.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for customer service and your ability to lead teams. Mention specific examples of how you've motivated and developed team members in previous roles.
Highlight Relevant Skills: In your application, focus on your interpersonal and coaching skills. Provide examples of how you've successfully built relationships with customers and improved service delivery in past positions.
Proofread Your Application: Before submitting, carefully proofread your application for any spelling or grammatical errors. A polished application reflects your attention to detail and professionalism.
How to prepare for a job interview at Euro London Appointments
✨Showcase Your Language Skills
Since the role requires fluency in both German and English, be prepared to demonstrate your language skills during the interview. You might be asked to switch between languages or answer questions in German, so practice speaking confidently in both languages.
✨Highlight Leadership Experience
Emphasise your previous experience in leading customer service teams. Share specific examples of how you motivated your team, handled challenges, and improved service delivery. This will show that you have the necessary skills to inspire and guide others.
✨Prepare for Scenario-Based Questions
Expect scenario-based questions that assess your problem-solving abilities and customer service approach. Think of examples where you successfully resolved complex issues or improved team performance, as these will illustrate your capability in a real-world context.
✨Demonstrate Coaching Skills
Since coaching is a key part of the role, be ready to discuss your coaching style and how you've helped team members grow professionally. Provide examples of feedback you've given and how it led to improvements, showcasing your ability to develop others.
