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For Companies At a Glance
- Tasks: Assist customers with orders and queries in a dynamic, multicultural team.
- Company: Join a well-regarded, growth-oriented company with a global presence.
- Benefits: Enjoy hybrid working, private healthcare, and a 50% discount on products.
- Why this job: Make a real impact while developing your language skills in a supportive environment.
- Qualifications: Fluency in Czech or Slovak and English, plus customer service experience required.
- Other info: Full-time role with opportunities for progression and a friendly team atmosphere.
The predicted salary is between 19200 - 28800 £ per year.
Job Description
Job Title: Customer Service Advisor (Czech or Slovak)
Location: Nottingham, hybrid
Salary: £24,000 per annum
Contract: permanent, full-time Monday to Friday
Are you looking for a caree within an global, multicultural environment with genuine opportunities for progression and growth? We are seeking a passionate Czech or Slovak speaking Customer Service Advisor to join our client’s expanding team based in Nottingham.
In this exciting role, you’ll be making a clear impact on the company by communicating with customers regarding orders, deliveries, delays and more in a multicultural, fast-paced environment within a team that’s passionate about what they do – if you’re looking to apply your language skills in a varied role, don’t hesitate to apply!
In return, you’ll receive:
- An annual salary of £24,000 per annum
- Hybrid working with 3 days per week working at home
- Working hours of Monday to Friday 8am to 4.30pm
- 50% discount on company products for employees
- Private healthcare
- Working as part of a friendly, supportive and passionate team in an international, well-regarded and growth-oriented company
- Many opportunities for growth and progression
- And more!
Day-to-day responsibilities will include:
- Managing customer orders and returns for wholesale accounts
- Handling and resolving any queries and issues
- Communicating with internal and external stakeholders regarding customer deliveries, delays and customer credit
- Building positive and solid customer relationships, proactively communicating about their orders, new products and stock
- And more!
Who we’re looking for:
If you’re fluent in either Slovak or Czech and English (spoken and written) have had customer service experience and have excellent communication skills, we’d love to connect with you!
To succeed in this role, you’ll be well-organised, have a good working knowledge of Microsoft Office including Excel, and be customer-oriented.
If interested, please apply either directly or send your CV directly to Aylin at a.dogancan@eurolondon.com to find out more!
Please be advised CVs will be treated in the strictest of confidence and that your application will not be forwarded without your permission.
We aim to respond promptly to your application – however, due to the high level of CVs we receive we are only able to respond to applicants whose profile matches our client’s requirements.
Customer Service Advisor (Czech or Slovak) employer: Euro London Appointments
Contact Detail:
Euro London Appointments Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Service Advisor (Czech or Slovak)
✨Tip Number 1
Familiarise yourself with the company's products and services. Understanding what you’ll be supporting will not only help you in interviews but also show your genuine interest in the role.
✨Tip Number 2
Brush up on your communication skills, especially in Czech or Slovak. Practising common customer service scenarios can help you feel more confident when interacting with customers.
✨Tip Number 3
Network with current employees or others in the industry. They can provide insights into the company culture and expectations, which can be invaluable during your application process.
✨Tip Number 4
Prepare for potential situational questions that may arise during interviews. Think about how you would handle specific customer service challenges to demonstrate your problem-solving skills.
We think you need these skills to ace Customer Service Advisor (Czech or Slovak)
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your customer service experience and language skills in Czech or Slovak. Use specific examples that demonstrate your ability to handle queries and build customer relationships.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for customer service and your enthusiasm for working in a multicultural environment. Mention why you are interested in this specific role and how your skills align with the company's needs.
Highlight Relevant Skills: Emphasise your organisational skills and proficiency in Microsoft Office, particularly Excel. Provide examples of how you've used these skills in previous roles to improve customer satisfaction or streamline processes.
Proofread Your Application: Before submitting, carefully proofread your CV and cover letter for any spelling or grammatical errors. A polished application reflects your attention to detail and professionalism, which is crucial in a customer service role.
How to prepare for a job interview at Euro London Appointments
✨Showcase Your Language Skills
Since the role requires fluency in Czech or Slovak, be prepared to demonstrate your language skills during the interview. You might be asked to answer questions or engage in conversation in your preferred language, so practice speaking clearly and confidently.
✨Highlight Customer Service Experience
Make sure to discuss your previous customer service roles and how they have prepared you for this position. Share specific examples of how you've handled customer queries or resolved issues, as this will show your potential employer that you can thrive in a fast-paced environment.
✨Familiarise Yourself with the Company
Research the company and its products before the interview. Understanding their values, culture, and offerings will help you tailor your answers and demonstrate your genuine interest in the role and the organisation.
✨Prepare Questions to Ask
At the end of the interview, you'll likely have the chance to ask questions. Prepare thoughtful questions about the team dynamics, growth opportunities, or the company's approach to customer service. This shows your enthusiasm and helps you assess if the company is the right fit for you.
