At a Glance
- Tasks: Be the go-to person for professional sports clubs, ensuring they thrive with our innovative SaaS solution.
- Company: Fast-growing tech startup revolutionising commercial solutions in professional sports.
- Benefits: Flexible hours, remote work, competitive salary, and personal development support.
- Other info: Join a dynamic team with flat hierarchies and plenty of room for your ideas.
- Why this job: Immerse yourself in the world of sports while shaping the future of our business.
- Qualifications: Experience in commercial roles within professional sports and a passion for customer success.
The predicted salary is between 36000 - 60000 £ per year.
Is working within football your vocation? Opportunity here to be a trusted partner for professional clubs at all levels, working with a great product developed by top-flight football people to solve real problems. A fast growth tech start up that solves commercial problems for professional sports clubs is currently making its mark in the UK. After significant early success on the continent with more than 50 high profile clubs signed, they’re now connecting with new partners in the UK. All clients are professional team sports clubs with a focus on football as the most heavily commercialized team sport. However, the model is equally applicable to rugby, cricket, basketball, ice hockey and more.
Your Responsibilities:
- Introducing new partners to a specialist SaaS solution from contract signing to go-live
- Support and professional onboarding for new clients (on-site at professional football clubs)
- Conducting 1:1 training sessions – both on-site and remote
- Daily support, consultation and assistance to clubs with technical or content-related questions
- Collecting client feedback and helping to make product improvements in collaboration with sales and tech teams
- Enhancing customer retention and satisfaction
- Identifying and pre-empting challenges and risks, as well as upsell opportunities
What Sets You Apart:
- A customer- and service-oriented mindset with the ability to understand the particular client needs and challenges within the professional sports environment
- Enjoyment and experience of direct client facing roles
- Strong digital affinity and technical understanding
- Fluent English skills are a must (additional European languages, especially German, are a great plus to support international growth)
- Positive, open demeanor when collaborating with clients, service providers, and colleagues
- A healthy hands-on mentality, combined with resilience and commitment
- Reliable, independent, structured, and team-oriented working style
- Willingness to travel – being on site at football (or rugby, cricket etc.) clubs
- Strong affinity for and interest and experience within professional sports
- Knowledge of common Microsoft Office applications and CRM systems
What We Offer You:
- The opportunity to experience professional sports up close every day
- Ownership and responsibility – you’re there from the start and can shape the future of the business in the UK
- Flexible working hours and remote/hybrid work: working at home, in the office and at the sites of our customers
- Individual onboarding and long-term support for your personal development
- Working in an ambitious team with a positive startup atmosphere
- A respectful working environment with flat hierarchies, short decision-making paths, and room for your ideas
- Additional benefits possible upon agreement – tailored solutions instead of one-size-fits-all offers
- Individual mentoring for your perfect career path
- Competitive salary dependent on experience
This business has a great story behind it so far. Will you write the next chapter?
Customer Success Manager in Bristol employer: Euro London Appointments
Join a dynamic and fast-growing tech start-up that is revolutionising the professional sports landscape in the UK. As a Customer Success Manager, you will enjoy a flexible working environment, the chance to work closely with top-tier football clubs, and the opportunity to shape the future of the business while receiving tailored support for your personal development. With a positive team culture and a focus on innovation, this role offers a unique chance to combine your passion for sports with meaningful work.
StudySmarter Expert Advice🤫
We think this is how you could land Customer Success Manager in Bristol
✨Get to Know the Company Culture
Before jumping into applications, it’s super helpful to understand the vibe at Euro London Appointments. Check out their social media, read reviews on sites like Glassdoor, and see how they engage with customers. It'll give you clues on their values and help tailor your conversation during interviews.
✨Join Customer Support Communities
Dive into online communities like those on Reddit or LinkedIn where customer support pros hang out. Participating in discussions or asking questions can make you more visible to potential recruiters and help you learn about job openings at companies like Euro London Appointments before they even post them.
✨Attend Job Fairs or Networking Events
Look out for local job fairs or events specifically for customer support roles. This is your chance to meet hiring managers face-to-face, and you might even get the opportunity to interview on the spot!
✨Show Off Your Skills with Customer Interactions
In the customer support world, showcasing your communication skills is key. Consider creating a short video introducing yourself or even doing a mock call to showcase your abilities. It's a memorable way to stand out, especially if you can share this during your interview process!
We think you need these skills to ace Customer Success Manager in Bristol
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, clear communication is key. Make sure your CV highlights any experience you've had in customer-facing roles and your ability to resolve issues. Don't shy away from including specific examples of how you've gone above and beyond to help customers – this really shows your potential in the role.
Tailor Your Cover Letter to Euro London Appointments:Your cover letter is your chance to shine! Tell us why you want to work at Euro London Appointments specifically. Mention any unique aspects of our company that resonate with you and how your skills can enhance our customer support. This personal touch will set your application apart from the rest!
Highlight Any Relevant Tools or Tech Skills:If you've used customer support software like Zendesk or Freshdesk or have experience with CRM systems, make sure to mention these in your application. Being familiar with industry-standard tools can be a big plus for us when we’re reviewing applications, as it shows you can hit the ground running!
Demonstrate Your Problem-Solving Skills:Customer support roles often require a knack for problem-solving. In your application, share examples of past experiences where you've tackled tough situations or resolved conflicts effectively. This will give us a good sense of how you handle challenges—an essential skill for success at Euro London Appointments!
How to prepare for a job interview at Euro London Appointments
✨Show Off Your People Skills
In customer support, it's all about communicating effectively. Prepare to share instances from your past experiences where you handled difficult customers or resolved conflicts. We want to hear how you empathised and found the best solutions, so think of specific examples to back up your stories!
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like Zendesk or Freshdesk, and make sure to review how you’ve used any similar systems in the past. During the interview, being able to discuss your hands-on experience with software or ticketing systems can really set you apart from the competition, so don’t skip this prep!
✨Show Genuine Enthusiasm
As this is a full-time role, employers want someone who isn’t just looking for any job, but wants to grow within customer support. Make sure to express your enthusiasm for helping customers and your desire to develop your skills. Show them why you're passionate about this field!
✨Practice Common Scenarios
Be prepared for role-playing scenarios where you might have to reassess a solution with a frustrated customer or explain a complex process in simple terms. Practising these common scenarios can help us feel more confident and demonstrate our practical skills effectively during the interview.
