Find a job 
Featured Companies 
Featured Universities 
For Companies At a Glance
- Tasks: Lead a customer-focused workshop and ensure top-notch service delivery.
- Company: Join Euro Commercials, a passionate team dedicated to Mercedes-Benz excellence.
- Benefits: Enjoy competitive salary, life insurance, pension, and employee assistance programmes.
- Why this job: Make a real impact in a dynamic environment while developing your leadership skills.
- Qualifications: Experience in service management and a passion for customer satisfaction.
- Other info: Be part of a supportive culture with great career growth opportunities.
The predicted salary is between 36000 - 60000 £ per year.
Overview
Service Manager Cardiff Reference Number – 0123445567567
Salary Competitive
About Us
W e know that our people make us special, and our customers do, too. If you have a passion for Mercedes-Benz, as well as delivering great service, then the Euro Commercials team is waiting for you. Browse our positions below to find the one best suited to your abilities.
In addition to a rewarding people-centric working environment, you will enjoy a long list of benefits and incentives, the opportunity to attend regular socials and a competitive basic salary.
If you would like to learn more about how it is to work for Euro Commercials, or have any enquiries about an available position or the application process itself, fill in the enquiry form provided or give us a call at the displayed phone number. We look forward to hearing from you soon.
Objectives
- Manage and develop a customer oriented and profitable workshop
- Provide a high level of customer satisfaction
- Ensure all Manufacturer & Company standards are met
- Achieve all KPI’s as set out by the company and manufacturer
Reporting
The Service Manager will report to the Group Aftersales Operations Manager and Aftersales Director and will be responsible for all workshop staff, service advisors and service administrators.
Key Responsibilities
- Together with the Group Aftersales Operations Manager agree targets and planning concepts to achieve business plan for the service department
- Maximise sold hours vs Pledge vs Budget
- Staff and customer engagement
- To develop a culture of teamwork; working together with all departments inclusively to achieve the Company objectives
- Efficient and accurate job card through put
- Manage and control performance in:
- Technicians: Efficiency – Utilisation – Productivity
- WIP
- Overtime
- VHC’s
- S24hr
- MOT first time pass rate
- Cstar response rates
- Ensure customer services is of a high level at all times
- Take ownership and resolve customer issues
- Along with the H&S Manager, responsible for the health and safety of the site and creating a safe culture for all
- Provide daily/weekly/monthly reports as required to Business Directors
- Provide support in resolving warranty/R&M rejections
- Support admin team to ensure all processes are completed
- Develop and motivate staff in line with annual appraisals
- Attend minimum requirement of customer visits as per quarterly KPI targets
- Liaise with Group Aftersales Training Specialist to identify service training needs
- Responsible for all staff discipline and other associated HR activities to include staff reviews & appraisals
Key Performance Indicators
- Achieve financial performance targets set by the company
- Meet and exceed Company set KPIs
- Deliver service excellence to all customers
- Monitor and maintain WIP at a manageable level
- Drive a ‘one team’ culture through staff engagement
- Annual Leave entitlement
- Life Insurance
- Referral fee
- Pension
- Financial Wellbeing
- Eye test
- Employee Assistance Programme
- Mercedes-Benz and Daimler Truck Training Programmes
#J-18808-Ljbffr
Service Manager Cardiff employer: Euro Commercials Ltd
Contact Detail:
Euro Commercials Ltd Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Service Manager Cardiff
✨Tip Number 1
Network like a pro! Reach out to people in the industry, attend events, and connect with current employees at Euro Commercials. A friendly chat can sometimes lead to opportunities that aren’t even advertised!
✨Tip Number 2
Prepare for interviews by researching common questions for Service Managers. Think about how your experience aligns with their goals, especially around customer satisfaction and team management. We want you to shine!
✨Tip Number 3
Showcase your passion for Mercedes-Benz! Whether it’s through your knowledge of their vehicles or your commitment to service excellence, let that enthusiasm come through in every conversation.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, you’ll find all the latest positions and updates right there.
We think you need these skills to ace Service Manager Cardiff
Some tips for your application 🫡
Show Your Passion: When you're writing your application, let your passion for Mercedes-Benz shine through! We want to see how much you care about delivering great service and how that aligns with our values.
Tailor Your CV: Make sure your CV is tailored to the Service Manager role. Highlight your experience in managing teams and achieving KPIs, as well as any customer service successes. We love seeing how your skills match what we're looking for!
Be Clear and Concise: Keep your application clear and to the point. Use bullet points where possible to make it easy for us to read. We appreciate a well-structured application that gets straight to the good stuff!
Apply Through Our Website: Don’t forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for the role. We can’t wait to hear from you!
How to prepare for a job interview at Euro Commercials Ltd
✨Know Your Stuff
Before the interview, make sure you’re well-versed in Mercedes-Benz products and services. Familiarise yourself with the company’s values and how they align with your own passion for delivering great service. This will show that you’re genuinely interested and prepared.
✨Showcase Your Leadership Skills
As a Service Manager, you’ll need to demonstrate strong leadership abilities. Prepare examples of how you’ve successfully managed teams or resolved conflicts in the past. Highlight your experience in developing a customer-oriented culture and achieving KPIs.
✨Engage with the Interviewers
Don’t just answer questions; engage with your interviewers. Ask them about their experiences at Euro Commercials and what they love about working there. This not only shows your interest but also helps you gauge if the company culture is a good fit for you.
✨Prepare for Scenario Questions
Expect scenario-based questions that assess your problem-solving skills. Think of specific situations where you’ve had to take ownership of customer issues or improve workshop efficiency. Use the STAR method (Situation, Task, Action, Result) to structure your responses clearly.
