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For Companies At a Glance
- Tasks: Assist customers with vehicle needs and ensure top-notch service at Euro Commercials.
- Company: Join a passionate team at Euro Commercials, representing the Mercedes-Benz brand.
- Benefits: Enjoy competitive pay, social events, and a supportive work environment.
- Why this job: Be the face of a prestigious brand while helping customers with their vehicles.
- Qualifications: Strong communication skills and a passion for customer service.
- Other info: Great opportunities for career growth in a dynamic automotive environment.
The predicted salary is between 30000 - 42000 £ per year.
W e know that our people make us special, and our customers do, too. If you have a passion for Mercedes-Benz, as well as delivering great service, then the Euro Commercials team is waiting for you. Browse our positions below to find the one best suited to your abilities.
In addition to a rewarding people-centric working environment, you will enjoy a long list of benefits and incentives, the opportunity to attend regular socials and a competitive basic salary.
If you would like to learn more about how it is to work for Euro Commercials, or have any enquiries about an available position or the application process itself, fill in the enquiry form provided or give us a call at the displayed phone number. We look forward to hearing from you soon.
Objectives
Convincingly convey the image of Euro Commercials and Mercedes Benz brand, mediating successfully between the customers needs and desires and the interest of the company.
Ensure customer satisfaction through professional manner, using their ability to remain reassuring to the customer during difficult situations.
Reporting
TheService Advisor reports to the Service Manager
Key Responsibilities
- Correctly capturing all customer details and vehicle faults at the first point of contact
- Taking telephone bookings from customers and accurately loading them into the workshop
- Receive all parts orders, interpreting customer requirements and giving advice on any additional requirements or prices, matching orders against stock items and advising customer of any items which are not stocked or need ordering
- Raising job cards and ensuring all necessary and compliant documentation forms parts of the job pack
- Informing customers of their ongoing vehicle status
- Entering additions/changes to customer database
- Handing over finished vehicles to customers
- Giving customers detailed explanations on extent of repairs
- Monitoring whether repairs are being carried out to the required delivery time
- Actively sell after-sales services to include Service Contracts
- Discussing and arranging payment with customers
- Booking in of vehicles to ensure continuity of workshop loading
- Provide advice on warranties and service requirements
- In the case of legally required inspections, explaining the necessary vehicle test requirements
- Arrange schedules for MOT/Vehicle inspections
Key Performance Measures
- Effectively and politely liaising with customers regarding their vehicle’s status, payment and repairs
- Accurate booking of customer vehicles into the workshop
- Monitoring repair times and communicating back to customer in a timely fashion
- Providing accurate advice on service requirements
Euro Commercials Limited is an appointed representative of Automotive Compliance Ltd which is authorised and regulated by the Financial Conduct Authority (their registration number is 423231) and which is permitted to advise on and arrange general insurance contracts as an intermediary.
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Service Advisor Avonmouth employer: Euro Commercials Ltd
Contact Detail:
Euro Commercials Ltd Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Service Advisor Avonmouth
✨Tip Number 1
Get to know the company inside out! Research Euro Commercials and Mercedes-Benz, so you can chat confidently about their values and services during your interview. This shows you're genuinely interested and ready to represent their brand.
✨Tip Number 2
Practice your customer service skills! Think of scenarios where you might need to reassure a customer or handle a tricky situation. Role-playing with a friend can help you feel more prepared and confident when it comes to those tough questions.
✨Tip Number 3
Don’t forget to follow up after your interview! A quick thank-you email can go a long way in showing your enthusiasm for the role. Plus, it keeps you fresh in their minds as they make their decision.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, you’ll find all the latest job openings and updates directly from us, making your job search smoother.
We think you need these skills to ace Service Advisor Avonmouth
Some tips for your application 🫡
Show Your Passion: When writing your application, let your love for Mercedes-Benz shine through! We want to see how your enthusiasm for the brand can translate into delivering top-notch service to our customers.
Be Clear and Concise: Make sure to clearly outline your relevant experience and skills. We appreciate straightforwardness, so avoid fluff and get straight to the point about why you’d be a great fit for the Service Advisor role.
Tailor Your Application: Don’t just send a generic application! Take the time to tailor your CV and cover letter to highlight how your abilities align with the key responsibilities listed in the job description. We love seeing candidates who take this extra step!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the easiest way for us to receive your application and ensures you’re considered for the role. Plus, it shows you’re keen on joining our team!
How to prepare for a job interview at Euro Commercials Ltd
✨Know Your Stuff
Familiarise yourself with the Mercedes-Benz brand and Euro Commercials. Understand their values, services, and what sets them apart in the automotive industry. This knowledge will help you convey your passion for the brand during the interview.
✨Customer-Centric Mindset
Prepare examples of how you've successfully handled customer interactions in the past. Think about times when you’ve turned a difficult situation into a positive experience. This will show that you can maintain professionalism and reassure customers, which is key for a Service Advisor.
✨Practice Active Listening
During the interview, demonstrate your ability to listen carefully. This role requires capturing customer details accurately, so practice summarising what the interviewer says to show you’re engaged and can communicate effectively.
✨Showcase Your Problem-Solving Skills
Be ready to discuss how you approach problem-solving, especially in high-pressure situations. Share specific examples where you’ve identified issues and provided solutions, as this will highlight your ability to manage customer expectations and ensure satisfaction.