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For Companies At a Glance
- Tasks: Identify and process customer parts requirements while providing excellent service.
- Company: Join the Euro Commercials team, passionate about Mercedes-Benz.
- Benefits: Enjoy a competitive salary, social events, and a supportive work environment.
- Why this job: Be part of a dynamic team and grow your sales skills in a thriving industry.
- Qualifications: Sales-oriented with a passion for customer service and teamwork.
- Other info: Great opportunities for career growth and development.
The predicted salary is between 30000 - 42000 £ per year.
We know that our people make us special, and our customers do, too. If you have a passion for Mercedes‑Benz, as well as delivering great service, then the Euro Commercials team is waiting for you. Browse our positions below to find the one best suited to your abilities.
In addition to a rewarding people‑centric working environment, you will enjoy a long list of benefits and incentives, the opportunity to attend regular socials and a competitive basic salary.
If you would like to learn more about how it is to work for Euro Commercials, or have any enquiries about an available position or the application process itself, fill in the enquiry form provided or give us a call at the displayed phone number. We look forward to hearing from you soon.
Objectives
Accurately identify and process customer parts requirements; whilst maintaining a courteous and professional approach in a busy trade parts sales environment.
To be sales orientated and target driven to ensure successful parts growth.
To receive all parts orders and ensure that they are accurately and promptly picked and dispatched efficiently.
Reporting to
The Parts Advisor will report to the Group Parts Manager.
Responsibilities
- Receive all parts orders, interpreting customer requirements and giving advice on any additional requirements or prices, matching orders against stock items and advising customer of any items which are not stocked or need ordering.
- All inbound calls to be answered in line with Company ‘3 ring’ policy with correct Company dialogue.
- Actively promote new customer business generation and liaise with manager/aftersales executives.
- Keeping customer / workshop updated on backorders and part availability.
- Pick all parts from parts stores and allocate to technicians in the workshop accordingly.
- Locate unavailable items from other suppliers and arrange for delivery or pass order to stock control for V.O.R. orders to be raised.
- To maximize sales opportunities through upselling and campaigns.
- To be responsible for key account customers; developing sales and opportunities to increase spend.
- To make up customer orders for dispatch as required ensuring that they match customer order and that any shortages are highlighted, ensuring that all orders taken are fully completed, invoiced and dispatched as scheduled and that the customer is kept fully informed of progress or of any problems.
- Ensure that the image and levels of customer service within the department is in line with company standards.
- Ensure that all customer complaints are dealt with both speedily and effectively, referring any unresolved problems are referred to the job holder’s immediate supervisor.
Performance Measures
- To maximize sales opportunities both retail and internal.
- To achieve and exceed individual and departmental targets towards parts growth.
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Parts Advisor Avonmouth employer: Euro Commercials Ltd
Contact Detail:
Euro Commercials Ltd Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Parts Advisor Avonmouth
✨Tip Number 1
Network like a pro! Reach out to people in the industry, attend events, and connect with current employees at Euro Commercials. A friendly chat can sometimes lead to job opportunities that aren't even advertised!
✨Tip Number 2
Prepare for the interview by researching common questions for Parts Advisors. Think about how your skills match the role and be ready to share examples of your customer service experience. We want to see your passion for Mercedes-Benz shine through!
✨Tip Number 3
Show off your sales skills! During the interview, highlight any past experiences where you successfully upsold products or improved customer satisfaction. This is key for the Parts Advisor role, so make sure we know you can drive sales!
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows us you’re genuinely interested in joining the Euro Commercials team. We can’t wait to hear from you!
We think you need these skills to ace Parts Advisor Avonmouth
Some tips for your application 🫡
Show Your Passion for Mercedes-Benz: When writing your application, let your enthusiasm for Mercedes-Benz shine through! We want to see how your passion aligns with our values and the role of a Parts Advisor.
Tailor Your CV and Cover Letter: Make sure to customise your CV and cover letter for the Parts Advisor position. Highlight relevant experience and skills that match the job description, so we can see why you’re the perfect fit!
Be Professional Yet Personable: In your written application, maintain a professional tone but don’t be afraid to show your personality. We value great customer service, so let us know how you connect with customers in your previous roles.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the Parts Advisor role in Avonmouth!
How to prepare for a job interview at Euro Commercials Ltd
✨Know Your Parts
Familiarise yourself with the parts and services offered by Euro Commercials, especially those related to Mercedes-Benz. Being able to discuss specific parts and their applications will show your passion and knowledge during the interview.
✨Customer Service Focus
Prepare examples of how you've delivered excellent customer service in previous roles. Highlight your ability to handle complaints and provide solutions quickly, as this is crucial for a Parts Advisor in a busy environment.
✨Sales Savvy
Brush up on your sales techniques, particularly upselling and cross-selling. Be ready to discuss how you can contribute to parts growth and generate new business, as this aligns with the role's objectives.
✨Practice Active Listening
During the interview, demonstrate your active listening skills. This means not just hearing but understanding the questions asked. Reflect back what you’ve heard to ensure clarity, which is key in interpreting customer requirements effectively.