At a Glance
- Tasks: Be the friendly face of Euro Commercials, helping customers with their vehicle needs.
- Company: Join a passionate team at Euro Commercials, where people and service matter.
- Benefits: Enjoy competitive pay, great perks, and fun social events.
- Other info: Dynamic work environment with opportunities for growth and development.
- Why this job: Make a difference by delivering exceptional service to Mercedes-Benz enthusiasts.
- Qualifications: Strong communication skills and a passion for customer service.
The predicted salary is between 32400 - 39600 £ per year.
We know that our people make us special, and our customers do, too. If you have a passion for Mercedes-Benz, as well as delivering great service, then the Euro Commercials team is waiting for you. In addition to a rewarding people-centric working environment, you will enjoy a long list of benefits and incentives, the opportunity to attend regular socials and a competitive basic salary.
Objectives:
- Convincingly convey the image of Euro Commercials as first point of contact for the customer on front reception, mediating successfully between the customers' needs and desires and the interest of the company.
- Accurately identify and process customer parts requirements.
- Ensure customer satisfaction through professional manner, using the ability to remain reassuring to the customer during difficult situations.
Reporting:
The Aftersales Advisor reports to the General Manager.
Key Responsibilities:
- Correctly capturing all customer details and vehicle faults at the first point of contact.
- Taking telephone bookings from customers and accurately loading them into the workshop.
- Receive all parts orders, interpreting customer requirements and giving advice on any additional requirements or prices, matching orders against stock items and advising customer of any items which are not stocked or need ordering.
- Raising job cards and ensuring all necessary and compliant documentation forms parts of the job pack.
- Informing customers of their ongoing vehicle status.
- Entering additions/changes to customer database.
- Handing over finished vehicles to customers.
- Giving customers detailed explanations on extent of repairs.
- Monitoring whether repairs are being carried out to the required delivery time and keeping customer/workshop updated on backorders and parts availability.
- Actively sell after-sales services to include Service Contracts.
- Locate unavailable items from other suppliers and arrange for delivery or pass order to stock control for V.O.R. orders to be raised.
- Discussing and arranging payment with customers.
- Booking in of vehicles to ensure continuity of workshop loading.
- Provide advice on warranties and service requirements.
- In the case of legally required inspections, explaining the necessary vehicle test requirements.
Key Performance Measures:
- Effectively and politely liaising with customers regarding their vehicle’s status, payment and repairs.
- Accurate booking of customer vehicles into the workshop.
- Monitoring repair times and communicating back to customer in a timely fashion.
- To achieve and exceed departmental targets towards parts growth.
- Providing accurate advice on service requirements.
Whatever your question or feedback we are here to help. So please feel free to contact us.
Service Advisor Cardiff employer: Euro Commercials Ltd
Euro Commercials Ltd is an excellent employer, offering a supportive work culture that prioritises employee development and customer satisfaction. Located in Exeter, the company provides unique opportunities for growth within the automotive industry, alongside competitive benefits and a collaborative environment that values each team member's contributions.
StudySmarter Expert Advice🤫
We think this is how you could land Service Advisor Cardiff
✨Get to Know the Company Culture
Before jumping into applications, it’s super helpful to understand the vibe at Euro Commercials Ltd. Check out their social media, read reviews on sites like Glassdoor, and see how they engage with customers. It'll give you clues on their values and help tailor your conversation during interviews.
✨Join Customer Support Communities
Dive into online communities like those on Reddit or LinkedIn where customer support pros hang out. Participating in discussions or asking questions can make you more visible to potential recruiters and help you learn about job openings at companies like Euro Commercials Ltd before they even post them.
✨Attend Job Fairs or Networking Events
Look out for local job fairs or events specifically for customer support roles. This is your chance to meet hiring managers face-to-face, and you might even get the opportunity to interview on the spot!
✨Show Off Your Skills with Customer Interactions
In the customer support world, showcasing your communication skills is key. Consider creating a short video introducing yourself or even doing a mock call to showcase your abilities. It's a memorable way to stand out, especially if you can share this during your interview process!
We think you need these skills to ace Service Advisor Cardiff
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, clear communication is key. Make sure your CV highlights any experience you've had in customer-facing roles and your ability to resolve issues. Don't shy away from including specific examples of how you've gone above and beyond to help customers – this really shows your potential in the role.
Tailor Your Cover Letter to Euro Commercials Ltd:Your cover letter is your chance to shine! Tell us why you want to work at Euro Commercials Ltd specifically. Mention any unique aspects of our company that resonate with you and how your skills can enhance our customer support. This personal touch will set your application apart from the rest!
Highlight Any Relevant Tools or Tech Skills:If you've used customer support software like Zendesk or Freshdesk or have experience with CRM systems, make sure to mention these in your application. Being familiar with industry-standard tools can be a big plus for us when we’re reviewing applications, as it shows you can hit the ground running!
Demonstrate Your Problem-Solving Skills:Customer support roles often require a knack for problem-solving. In your application, share examples of past experiences where you've tackled tough situations or resolved conflicts effectively. This will give us a good sense of how you handle challenges—an essential skill for success at Euro Commercials Ltd!
How to prepare for a job interview at Euro Commercials Ltd
✨Show Off Your People Skills
In customer support, it's all about communicating effectively. Prepare to share instances from your past experiences where you handled difficult customers or resolved conflicts. We want to hear how you empathised and found the best solutions, so think of specific examples to back up your stories!
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like Zendesk or Freshdesk, and make sure to review how you’ve used any similar systems in the past. During the interview, being able to discuss your hands-on experience with software or ticketing systems can really set you apart from the competition, so don’t skip this prep!
✨Show Genuine Enthusiasm
As this is a full-time role, employers want someone who isn’t just looking for any job, but wants to grow within customer support. Make sure to express your enthusiasm for helping customers and your desire to develop your skills. Show them why you're passionate about this field!
✨Practice Common Scenarios
Be prepared for role-playing scenarios where you might have to reassess a solution with a frustrated customer or explain a complex process in simple terms. Practising these common scenarios can help us feel more confident and demonstrate our practical skills effectively during the interview.
