At a Glance
- Tasks: Be the friendly face for customers, managing bookings and vehicle updates.
- Company: Join Euro Commercials, a passionate team dedicated to exceptional service.
- Benefits: Enjoy competitive salary, annual leave, life insurance, and employee perks.
- Other info: Dynamic work environment with opportunities for training and career growth.
- Why this job: Make a difference in customer experiences while working with Mercedes-Benz.
- Qualifications: Strong communication skills and a passion for customer service.
The predicted salary is between 26550 - 32450 £ per year.
- Call Euro Commercials – Cardiff Sales: 02920 310310 Service: 029 2031 0310 Parts: 02920 310390
- Call Swansea Service Centre Sales: 01792 762626 Service: 01792 762626 Parts: 01792 526520
- Call Newport Parts: 01633 284930 Service: 01633 284930
- Call Cardiff Van Centre Sales: 02920 230530
- Call Exeter Parts: 01392 360555 Service: 01392 360555
- Call Highbridge Parts: 01278 555660 Service: 01278 555660
- Call Euro Commercials – Avonmouth Parts: 0117 9387770 Sales: 0117 9387770 Service: 0117 9387770
- Call Euro Commercials – A40 Garages, Haverfordwest Service: 01437 751330
About Us
We know that our people make us special, and our customers do, too.
If you have a passion for Mercedes‑Benz, as well as delivering great service, then the Euro Commercials team is waiting for you.
Browse our positions below to find the one best suited to your abilities.
In addition to a rewarding people‑centric working environment, you will enjoy a long list of benefits and incentives, the opportunity to attend regular socials and a competitive basic salary.
If you would like to learn more about how it is to work for Euro Commercials, or have any enquiries about an available position or the application process itself, fill in the enquiry form provided or give us a call at the displayed phone number.
We look forward to hearing from you soon.
Objectives
Convincingly convey the image of Euro Commercials as first point of contact for the customer on front reception , mediating successfully between the customers needs and desires and the interest of the company.
- Reporting
- The Aftersales Advisor reports to the General Manager
Key Responsibilities
- Correctly capturing all customer details and vehicle faults at the first point of contact
- Taking telephone bookings from customers and accurately loading them into the workshop
- Receive all parts orders, interpreting customer requirements and giving advice on any additional requirements or prices, matching orders against stock items and advising customer of any items which are not stocked or need ordering
- Raising job cards and ensuring all necessary and compliant documentation forms parts of the job pack
- Informing customers of their ongoing vehicle status
- Entering additions/changes to customer database
- Handing over finished vehicles to customers
- Giving customers detailed explanations on extent of repairs
- Monitoring whether repairs are being carried out to the required delivery time and keeping customer / workshop updated on backorders and parts availability.
- Actively sell after‑sales services to include Service Contracts
- Locate unavailable items from other suppliers and arrange for delivery or pass order to stock control for V. O. R. orders to be raised
- Discussing and arranging payment with customers
- Booking in of vehicles to ensure continuity of workshop loading
- Provide advice on warranties and service requirements
- In the case of legally required inspections, explaining the necessary vehicle test requirements
- Key Performance Measures
- Effectively and politely liaising with customers regarding their vehicle’s status, payment and repairs
- Accurate booking of customer vehicles into the workshop
- Monitoring repair times and communicating back to customer in a timely fashion
- To achieve and exceed departmental targets towards parts growth
- Providing accurate advice on service requirements
Benefits
- Annual Leave entitlement
- Life Insurance
- Commitment Bonus
- Apprentice Tool Allowance
- Staff Recruitment Bonus
- Referral fee
- Pension
- Financial Wellbeing
- Eye test
- Employee Assistance Programme
- Mercedes‑Benz Training Programmes
- Eu Rewards employee Benefit scheme
- #J-18808-Ljbffr
Service Advisor Cardiff in Exeter employer: Euro Commercials Fuso Canter
Euro Commercials is an exceptional employer that values its people and fosters a supportive, people-centric work environment. As an Apprentice Technician in Avonmouth, you will benefit from comprehensive training through the Mercedes-Benz Apprenticeship Scheme, alongside competitive pay and a range of employee benefits including life insurance, annual leave, and a commitment bonus. With regular social events and a strong focus on employee growth, Euro Commercials offers a unique opportunity to develop your skills while being part of a passionate team dedicated to delivering outstanding service.
Contact Details:
Euro Commercials Fuso Canter Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land Service Advisor Cardiff in Exeter
✨Get to Know the Company Culture
Before jumping into applications, it’s super helpful to understand the vibe at Euro Commercials Fuso Canter. Check out their social media, read reviews on sites like Glassdoor, and see how they engage with customers. It'll give you clues on their values and help tailor your conversation during interviews.
✨Join Customer Support Communities
Dive into online communities like those on Reddit or LinkedIn where customer support pros hang out. Participating in discussions or asking questions can make you more visible to potential recruiters and help you learn about job openings at companies like Euro Commercials Fuso Canter before they even post them.
✨Attend Job Fairs or Networking Events
Look out for local job fairs or events specifically for customer support roles. This is your chance to meet hiring managers face-to-face, and you might even get the opportunity to interview on the spot!
✨Show Off Your Skills with Customer Interactions
In the customer support world, showcasing your communication skills is key. Consider creating a short video introducing yourself or even doing a mock call to showcase your abilities. It's a memorable way to stand out, especially if you can share this during your interview process!
We think you need these skills to ace Service Advisor Cardiff in Exeter
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, clear communication is key. Make sure your CV highlights any experience you've had in customer-facing roles and your ability to resolve issues. Don't shy away from including specific examples of how you've gone above and beyond to help customers – this really shows your potential in the role.
Tailor Your Cover Letter to Euro Commercials Fuso Canter:Your cover letter is your chance to shine! Tell us why you want to work at Euro Commercials Fuso Canter specifically. Mention any unique aspects of our company that resonate with you and how your skills can enhance our customer support. This personal touch will set your application apart from the rest!
Highlight Any Relevant Tools or Tech Skills:If you've used customer support software like Zendesk or Freshdesk or have experience with CRM systems, make sure to mention these in your application. Being familiar with industry-standard tools can be a big plus for us when we’re reviewing applications, as it shows you can hit the ground running!
Demonstrate Your Problem-Solving Skills:Customer support roles often require a knack for problem-solving. In your application, share examples of past experiences where you've tackled tough situations or resolved conflicts effectively. This will give us a good sense of how you handle challenges—an essential skill for success at Euro Commercials Fuso Canter!
How to prepare for a job interview at Euro Commercials Fuso Canter
✨Show Off Your People Skills
In customer support, it's all about communicating effectively. Prepare to share instances from your past experiences where you handled difficult customers or resolved conflicts. We want to hear how you empathised and found the best solutions, so think of specific examples to back up your stories!
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like Zendesk or Freshdesk, and make sure to review how you’ve used any similar systems in the past. During the interview, being able to discuss your hands-on experience with software or ticketing systems can really set you apart from the competition, so don’t skip this prep!
✨Show Genuine Enthusiasm
As this is a full-time role, employers want someone who isn’t just looking for any job, but wants to grow within customer support. Make sure to express your enthusiasm for helping customers and your desire to develop your skills. Show them why you're passionate about this field!
✨Practice Common Scenarios
Be prepared for role-playing scenarios where you might have to reassess a solution with a frustrated customer or explain a complex process in simple terms. Practising these common scenarios can help us feel more confident and demonstrate our practical skills effectively during the interview.
