Are you an experienced project or integration professional who enjoys bringing customers, technology and internal teams together?
We’re looking for a Customer Integration Manager to lead the successful onboarding and integration of new and existing customers. You’ll take ownership of integration projects from initial planning through to delivery, ensuring customers have a smooth experience and solutions are delivered effectively, on time and in line with business priorities.
Key Responsibilities
- Lead customer onboarding and integration projects from planning through to successful delivery.
- Act as themain point of contact for customers throughout the integration journey, building strong and trusted relationships.
- Develop clear integration plans, priorities, timelines and forecasts.
- Coordinate internal teams and third-party integration partners to keep projects moving.
- Manage project progress, risks, issues and budgets, ensuring potential challenges are identified early.Support change management and governance processes.
- Ensure customer data is integrated accurately and effectively across relevant systems.
- Troubleshoot integration issues and support incident resolution where required.
- Identify opportunities to improve integration processes and the overall customer experience.
- Provide customers with training and ongoing support on relevant systems and processes.
SKills and Experience
You’ll be an organised, customer-focused professional who is comfortable managing multiple stakeholders and projects. Ideally, you'll bring:
- Strong project management and organisational skills.
- Excellent communication and stakeholder management.
- Experience building effective customer relationships.
- Strong problem-solving skills and the ability to manage issues through to resolution.
- A good understanding of the technical elements involved in systems and data integrations.
- Experience working with cross-functional teams and third-party partners.
- A proactive approach to continuous improvement.
If you enjoy taking ownership, solving problems and making complex customer integrations feel simple, we’d love to hear from you.
Customer Integration Manager in Tamworth employer: Euro Car Parts
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