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- Tasks: Lead and motivate a retail team to deliver top-notch customer service daily.
- Company: Join a dynamic company focused on operational excellence and customer satisfaction.
- Benefits: Enjoy a collaborative work environment with opportunities for personal and professional growth.
- Why this job: Be part of a customer-first culture that values safety and teamwork.
- Qualifications: Strong communication skills and a passion for delivering exceptional service are essential.
- Other info: Flexible tasks and strategic thinking are key to supporting branch success.
The predicted salary is between 21600 - 36000 £ per year.
Job Overview: You will supervise the day to day smooth running of the retail department, motivate the team to drive performance and ensure all activities are competed on time and in a professional manner. This role will lead, guide and support the team to deliver fantastic customer service to our customers. In addition to this you will support the Contact Centre Management team in recruiting, inducting and developing the individual capabilities of all new and existing colleagues. Key Responsibilities: * Responsible for retail operations, resources, and customer service within the branch. This includes line management responsibility for the Weekend Retail Assistant leading, coaching, and developing a multi skilled team within the branch. * Holding regular colleague reviews to strengthen colleague engagement and support development educating, reviewing, and briefing on the importance of a safety first culture. * Delivering a structured daily briefing to ensure all colleagues are working to deliver a balanced performance across key business metrics and KPI measures in line with business goals and objectives. * Ensuring all areas of the retail counter always conform to health and safety legislation. * Ensuring the branch is fully compliant in line with the branch standards to maintain a balanced performance and achieve operational excellence. * Ensuring the branch is operationally efficient to deliver safety first culture at all times ensuring all retail colleagues complete the relevant E learning modules. * Leading a retail team with a customer first attitude, prompting a customer focused mindset within the branch ensuring that customer service is at the heart of everything. * Adhering to the returns, credits, and warranty processes, therefore, enhancing customer experience and creating frictionless processes. * Maintaining shelf availability through accurate completion of stock movement processes * Delivering a customer first service through efficient pick to manifest times and achieving all service level agreements SLAs * Working collaboratively with the operations and sales teams to ensure they are maximising customer opportunity. * Minimising customer effort creating frictionless processes by ensuring a robust Click Collect process is placed and adhered to. * Ensuring the branch is set up for growth through best in class retail stores to outstanding stock management and exceptional SLAs * Ensuring the retail operations are compliant with the financial audit. Skills and Experience: * Great communication skills demonstrate the ability to develop customer relationships and drive customer connectivity. * High levels of focus, energy, and drive. * Always delivering best in class service to establish customer experience excellence. * Flexibility of day to day tasks to best support the branch with strategic thinking
Retail Team Leader employer: Euro Car Parts
Contact Detail:
Euro Car Parts Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Retail Team Leader
✨Tip Number 1
Showcase your leadership skills during the interview. Be prepared to discuss specific examples of how you've motivated a team in the past and driven performance. Highlight any experience you have in coaching and developing team members.
✨Tip Number 2
Demonstrate your customer service expertise by sharing stories that illustrate your commitment to a customer-first attitude. Think about times when you went above and beyond to enhance the customer experience.
✨Tip Number 3
Familiarize yourself with health and safety regulations relevant to retail operations. Being knowledgeable about these standards will show that you take compliance seriously and are ready to ensure a safe environment for both customers and staff.
✨Tip Number 4
Prepare to discuss how you would handle operational efficiency in a retail setting. Think about strategies you've used to maintain stock availability and improve processes, as this aligns closely with the role's responsibilities.
We think you need these skills to ace Retail Team Leader
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in retail management and customer service. Use specific examples that demonstrate your ability to lead a team, drive performance, and deliver excellent customer service.
Craft a Compelling Cover Letter: In your cover letter, express your passion for retail and your commitment to creating a customer-first culture. Mention how your skills align with the responsibilities outlined in the job description, such as team leadership and operational efficiency.
Showcase Leadership Skills: Emphasize your leadership experience by providing examples of how you've motivated teams, conducted colleague reviews, and supported team development. This will demonstrate your capability to guide and support a retail team effectively.
Highlight Communication Abilities: Since great communication skills are essential for this role, include instances where you've successfully built customer relationships or collaborated with other teams. This will show that you can foster a customer-focused mindset within the branch.
How to prepare for a job interview at Euro Car Parts
✨Show Your Leadership Skills
As a Retail Team Leader, you'll need to demonstrate your ability to lead and motivate a team. Be prepared to share examples of how you've successfully managed a team in the past, focusing on your coaching and development strategies.
✨Emphasize Customer Service Excellence
Highlight your commitment to delivering outstanding customer service. Discuss specific instances where you went above and beyond to enhance the customer experience, and how you plan to instill a customer-first mindset within your team.
✨Discuss Health and Safety Awareness
Since health and safety compliance is crucial, be ready to talk about your understanding of health and safety legislation. Share any relevant experiences where you ensured compliance and promoted a safety-first culture among your colleagues.
✨Demonstrate Strategic Thinking
The role requires flexibility and strategic thinking. Prepare to discuss how you approach day-to-day tasks with a strategic mindset, and provide examples of how you've contributed to operational efficiency and growth in previous roles.
