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For Companies At a Glance
- Tasks: Supervise a dynamic team to deliver top-notch customer service and drive performance.
- Company: Join LKQ, a people-first company that values its employees.
- Benefits: Enjoy competitive salary, enhanced leave, gym discounts, and comprehensive healthcare perks.
- Why this job: Make a real impact by leading a customer-focused team in a thriving industry.
- Qualifications: Strong communication skills and a passion for delivering excellent customer experiences.
- Other info: Flexible working options and genuine opportunities for career growth await you.
The predicted salary is between 30000 - 42000 £ per year.
You will supervise the day to day smooth running of the department, motivate the team to drive performance and ensure all activities are completed on time and in a professional manner. This role will lead, guide and support the team to deliver fantastic customer service to our customers. In addition to this you will support the Contact Centre Management team in recruiting, inducting and developing the individual capabilities of all new and existing colleagues.
What We Offer
- Competitive Salary – We regularly review our salaries to keep your earnings competitive.
- Enhanced Annual Leave (Including Bank Holidays) – Enjoy a great work-life balance with plenty of time off to recharge.
- Exciting Career Growth – Unlock personal development and career opportunities across the UK & Europe.
- Life Assurance for Peace of Mind – Providing financial security for you and your loved ones.
- 24/7 Employee Assistance Programme – Confidential support for you and your family, whenever you need it.
- Exclusive Gym Discounts – Stay fit and healthy with reduced memberships at top health clubs.
- Comprehensive Healthcare Perks – Access an online GP, a hospital plan, and other wellness benefits.
- Cycle to Work Scheme – Save money while staying active with tax-free bike purchases.
- Retail & Staff Discounts – Enjoy exclusive savings on popular brands and products.
Key Responsibilities
- Responsible for retail operations, resources, and customer service within the branch.
- This includes line management responsibility for the Weekend Retail Assistant leading, coaching, and developing a multi-skilled team within the branch.
- Holding regular colleague reviews to strengthen colleague engagement and support development educating, reviewing, and briefing on the importance of a safety first culture.
- Delivering a structured daily briefing to ensure all colleagues are working to deliver a balanced performance across key business metrics and KPI measures in line with business goals and objectives.
- Ensuring all areas of the retail counter always conform to health and safety legislation.
- Ensuring the branch is fully compliant in line with the branch standards to maintain a balanced performance and achieve operational excellence.
- Ensuring the branch is operationally efficient to deliver safety first culture at all times ensuring all retail colleagues complete the relevant E-learning modules.
- Leading a retail team with a customer first attitude, prompting a customer focused mindset within the branch ensuring that customer service is at the heart of everything.
- Adhering to the returns, credits, and warranty processes, therefore, enhancing customer experience and creating frictionless processes.
- Maintaining shelf availability through accurate completion of stock movement processes.
- Delivering a customer first service through efficient pick to manifest times and achieving all service level agreements (SLAs).
- Working collaboratively with the operations and sales teams to ensure they are maximizing customer opportunity.
- Minimising customer effort creating frictionless processes by ensuring a robust Click Collect process is placed and adhered to.
- Ensuring the branch is set up for growth through best in class retail stores to outstanding stock management and exceptional SLAs.
- Ensuring the retail operations are compliant with the financial audit.
Skills And Experience
- Great communication skills demonstrate the ability to develop customer relationships and drive customer connectivity.
- High levels of focus, energy, and drive.
- Always delivering best in class service to establish customer experience excellence.
- Flexibility of day to day tasks to best support the branch with strategic thinking.
Why Work for LKQ
- People First: We value our employees just as much as our customers.
- Work-Life Balance: Flexible working options to support your lifestyle.
- Career Growth: Genuine opportunities for progression in a thriving industry.
- Passion for Excellence: Join a team dedicated to being the best at what we do.
Customer Service Supervisor in Warrington employer: Euro Car Parts Ltd.
Contact Detail:
Euro Car Parts Ltd. Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Service Supervisor in Warrington
✨Tip Number 1
Get to know the company culture before your interview. Check out their social media and website to see how they interact with customers and employees. This will help you tailor your answers and show that you're a great fit for their team.
✨Tip Number 2
Practice your communication skills! As a Customer Service Supervisor, you'll need to demonstrate your ability to connect with people. Try role-playing common customer scenarios with a friend to build your confidence.
✨Tip Number 3
Prepare some questions to ask during your interview. This shows you're genuinely interested in the role and helps you figure out if the company is the right fit for you. Think about what you want to know about their team dynamics or growth opportunities.
✨Tip Number 4
Don't forget to follow up after your interview! A quick thank-you email can leave a lasting impression and keep you on their radar. Plus, it shows your enthusiasm for the position. Remember, we want you to land that job!
We think you need these skills to ace Customer Service Supervisor in Warrington
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your CV and cover letter for the Customer Service Supervisor role. Highlight your experience in leading teams and delivering excellent customer service, as this is what we’re all about at StudySmarter!
Showcase Your Leadership Skills: In your application, don’t forget to mention any previous experience you have in motivating and developing a team. We love seeing how you’ve driven performance and created a positive work environment!
Be Clear and Concise: When writing your application, keep it straightforward and to the point. Use clear language to demonstrate your communication skills, which are super important for this role. Remember, we want to see your personality shine through!
Apply Through Our Website: We encourage you to submit your application directly through our website. It’s the best way to ensure it gets into the right hands, and we can’t wait to see what you bring to the table!
How to prepare for a job interview at Euro Car Parts Ltd.
✨Know the Role Inside Out
Before your interview, make sure you thoroughly understand the Customer Service Supervisor role. Familiarise yourself with the key responsibilities and skills mentioned in the job description. This will help you articulate how your experience aligns with what they’re looking for.
✨Showcase Your Leadership Skills
As a supervisor, demonstrating your leadership abilities is crucial. Prepare examples of how you've motivated teams, handled conflicts, or improved performance in previous roles. Use the STAR method (Situation, Task, Action, Result) to structure your responses.
✨Emphasise Customer-Centric Mindset
Since the role focuses on delivering fantastic customer service, be ready to discuss your approach to customer satisfaction. Share specific instances where you went above and beyond for customers, and how you instilled a customer-first attitude in your team.
✨Prepare Questions for Them
Interviews are a two-way street! Prepare thoughtful questions about the company culture, team dynamics, and growth opportunities. This shows your genuine interest in the role and helps you assess if it’s the right fit for you.
