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- Tasks: Lead a team to deliver top-notch customer service and improve branch operations.
- Company: Join Euro Car Parts Ltd, a leader in the motor vehicle industry focused on excellence.
- Benefits: Enjoy competitive pay, enhanced leave, gym discounts, and comprehensive healthcare perks.
- Why this job: Make a real impact while developing your leadership skills in a supportive environment.
- Qualifications: Great communication skills and a passion for customer service are essential.
- Other info: Flexible working options available to support your lifestyle.
The predicted salary is between 30000 - 42000 £ per year.
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Job Overview
Join LKQ UK & Ireland as a Customer Service Supervisor and lead a dynamic team committed to delivering first-class support. You’ll play a vital role in coaching staff, improving processes, and ensuring our customers receive outstanding service every time. If you\’re a natural leader with a passion for people and performance, this is your chance to make a real impact.
Job Overview
Join LKQ UK & Ireland as a Customer Service Supervisor and lead a dynamic team committed to delivering first-class support. You’ll play a vital role in coaching staff, improving processes, and ensuring our customers receive outstanding service every time. If you\’re a natural leader with a passion for people and performance, this is your chance to make a real impact.
What We Offer
- Competitive Salary – We regularly review our salaries to keep your earnings competitive.
- Enhanced Annual Leave (Including Bank Holidays) – Enjoy a great work-life balance with plenty of time off to recharge.
- Exciting Career Growth – Unlock personal development and career opportunities across the UK & Europe.
- Life Assurance for Peace of Mind – Providing financial security for you and your loved ones.
- 24/7 Employee Assistance Programme – Confidential support for you and your family, whenever you need it.
- Exclusive Gym Discounts – Stay fit and healthy with reduced memberships at top health clubs.
- Comprehensive Healthcare Perks – Access an online GP, a hospital plan, and other wellness benefits.
- Cycle to Work Scheme – Save money while staying active with tax-free bike purchases.
- Retail & Staff Discounts – Enjoy exclusive savings on popular brands and products.
Key Responsibilities
- Responsible for retail operations, resources, and customer service within the branch. This includes line management responsibility for the Weekend Retail Assistant leading, coaching, and developing a multi skilled team within the branch.
- Holding regular colleague reviews to strengthen colleague engagement and support development educating, reviewing, and briefing on the importance of a safety first culture.
- Delivering a structured daily briefing to ensure all colleagues are working to deliver a balanced performance across key business metrics and KPI measures in line with business goals and objectives.
- Ensuring all areas of the retail counter always conform to health and safety legislation.
- Ensuring the branch is fully compliant in line with the branch standards to maintain a balanced performance and achieve operational excellence.
- Ensuring the branch is operationally efficient to deliver safety first culture at all times ensuring all retail colleagues complete the relevant E learning modules.
- Leading a retail team with a customer first attitude, prompting a customer focused mindset within the branch ensuring that customer service is at the heart of everything.
- Adhering to the returns, credits, and warranty processes, therefore, enhancing customer experience and creating frictionless processes.
- Maintaining shelf availability through accurate completion of stock movement processes
- Delivering a customer first service through efficient pick to manifest times and achieving all service level agreements SLAs
- Working collaboratively with the operations and sales teams to ensure they are maximizing customer opportunity.
- Minimising customer effort creating frictionless processes by ensuring a robust Click Collect process is placed and adhered to.
- Ensuring the branch is set up for growth through best in class retail stores to outstanding stock management and exceptional SLAs
- Ensuring the retail operations are compliant with the financial audit.
Skills And Experience
- Great communication skills demonstrate the ability to develop customer relationships and drive customer connectivity.
- High levels of focus, energy, and drive.
- Always delivering best in class service to establish customer experience excellence.
- Flexibility of day to day tasks to best support the branch with strategic thinking.
Why Work for LKQ
- People First: We value our employees just as much as our customers.
- Work-Life Balance: Flexible working options to support your lifestyle.
- Career Growth: Genuine opportunities for progression in a thriving industry.
- Passion for Excellence: Join a team dedicated to being the best at what we do.
Seniority level
-
Seniority level
Mid-Senior level
Employment type
-
Employment type
Full-time
Job function
-
Job function
Other
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Industries
Motor Vehicle Manufacturing
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Trade Counter Supervisor employer: Euro Car Parts Ltd.
Contact Detail:
Euro Car Parts Ltd. Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Trade Counter Supervisor
✨Tip Number 1
Familiarise yourself with the key responsibilities of a Customer Service Supervisor. Understand how to lead a team effectively and improve processes, as these are crucial for the role. Research common challenges in customer service and think about how you would address them.
✨Tip Number 2
Showcase your leadership skills by preparing examples of how you've successfully coached or developed a team in the past. Be ready to discuss specific situations where your guidance led to improved performance or customer satisfaction.
✨Tip Number 3
Demonstrate your commitment to a customer-first attitude. Think of ways you can enhance customer experience and be prepared to share these ideas during your discussions. This will show that you align with the company's values.
✨Tip Number 4
Network with current or former employees of Euro Car Parts Ltd. to gain insights into the company culture and expectations for the role. This can provide you with valuable information that can help you stand out during the selection process.
We think you need these skills to ace Trade Counter Supervisor
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in customer service and team leadership. Use specific examples that demonstrate your ability to coach staff and improve processes, as these are key responsibilities for the Customer Service Supervisor role.
Craft a Compelling Cover Letter: In your cover letter, express your passion for customer service and leadership. Mention how your skills align with the company's values, particularly their focus on delivering first-class support and creating a customer-first culture.
Highlight Relevant Skills: Emphasise your communication skills, energy, and drive in your application. These traits are essential for developing customer relationships and ensuring a high level of service, which is crucial for this position.
Showcase Your Achievements: Include specific achievements from previous roles that demonstrate your ability to lead teams and enhance customer experiences. Quantify your successes where possible, such as improvements in customer satisfaction scores or efficiency metrics.
How to prepare for a job interview at Euro Car Parts Ltd.
✨Show Your Leadership Skills
As a Customer Service Supervisor, demonstrating your leadership abilities is crucial. Prepare examples of how you've successfully led teams in the past, focusing on coaching and developing staff to enhance performance.
✨Emphasise Customer-Centric Mindset
Highlight your commitment to customer service excellence. Be ready to discuss specific instances where you improved customer experiences or streamlined processes to make service more efficient.
✨Understand Key Performance Indicators (KPIs)
Familiarise yourself with the KPIs relevant to the role. Discuss how you have previously met or exceeded these metrics in your past roles, showcasing your ability to drive results.
✨Prepare for Scenario-Based Questions
Expect scenario-based questions that assess your problem-solving skills. Think about potential challenges in a retail environment and how you would address them while maintaining a safety-first culture.
