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For Companies At a Glance
- Tasks: Lead a dynamic team to deliver top-notch customer service and improve branch operations.
- Company: Join LKQ UK & Ireland, where people come first and teamwork thrives.
- Benefits: Enjoy competitive salary, enhanced leave, gym discounts, and comprehensive healthcare perks.
- Why this job: Make a real impact while developing your leadership skills in a supportive environment.
- Qualifications: Strong communication skills and a passion for delivering excellent customer service.
- Other info: Flexible working options and exciting career growth opportunities await you.
The predicted salary is between 28800 - 43200 £ per year.
Join LKQ UK & Ireland as a Customer Service Supervisor and lead a dynamic team committed to delivering first-class support. You’ll play a vital role in coaching staff, improving processes, and ensuring our customers receive outstanding service every time. If you\’re a natural leader with a passion for people and performance, this is your chance to make a real impact.
What We Offer
- Competitive Salary – We regularly review our salaries to keep your earnings competitive.
- Enhanced Annual Leave (Including Bank Holidays) – Enjoy a great work-life balance with plenty of time off to recharge.
- Exciting Career Growth – Unlock personal development and career opportunities across the UK & Europe.
- Life Assurance for Peace of Mind – Providing financial security for you and your loved ones.
- 24/7 Employee Assistance Programme – Confidential support for you and your family, whenever you need it.
- Exclusive Gym Discounts – Stay fit and healthy with reduced memberships at top health clubs.
- Comprehensive Healthcare Perks – Access an online GP, a hospital plan, and other wellness benefits.
- Cycle to Work Scheme – Save money while staying active with tax-free bike purchases.
- Retail & Staff Discounts – Enjoy exclusive savings on popular brands and products.
Key Responsibilities
- Responsible for retail operations, resources, and customer service within the branch. This includes line management responsibility for the Weekend Retail Assistant leading, coaching, and developing a multi-skilled team within the branch.
- Holding regular colleague reviews to strengthen colleague engagement and support development educating, reviewing, and briefing on the importance of a safety-first culture.
- Delivering a structured daily briefing to ensure all colleagues are working to deliver a balanced performance across key business metrics and KPI measures in line with business goals and objectives.
- Ensuring all areas of the retail counter always conform to health and safety legislation.
- Ensuring the branch is fully compliant in line with the branch standards to maintain a balanced performance and achieve operational excellence.
- Ensuring the branch is operationally efficient to deliver a safety-first culture at all times ensuring all retail colleagues complete the relevant E-learning modules.
- Leading a retail team with a customer-first attitude, prompting a customer-focused mindset within the branch ensuring that customer service is at the heart of everything.
- Adhering to the returns, credits, and warranty processes, therefore, enhancing customer experience and creating frictionless processes.
- Maintaining shelf availability through accurate completion of stock movement processes
- Delivering a customer-first service through efficient pick to manifest times and achieving all service level agreements SLAs
- Working collaboratively with the operations and sales teams to ensure they are maximizing customer opportunity.
- Minimising customer effort creating frictionless processes by ensuring a robust Click Collect process is placed and adhered to.
- Ensuring the branch is set up for growth through best-in-class retail stores to outstanding stock management and exceptional SLAs
- Ensuring the retail operations are compliant with the financial audit.
Skills And Experience
- Great communication skills demonstrate the ability to develop customer relationships and drive customer connectivity.
- High levels of focus, energy, and drive.
- Always delivering best-in-class service to establish customer experience excellence.
- Flexibility of day-to-day tasks to best support the branch with strategic thinking.
Why Work for LKQ
- People First: We value our employees just as much as our customers.
- Work-Life Balance: Flexible working options to support your lifestyle.
- Career Growth: Genuine opportunities for progression in a thriving industry.
- Passion for Excellence: Join a team dedicated to being the best at what we do.
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Trade Counter Supervisor employer: Euro Car Parts Ltd.
Contact Detail:
Euro Car Parts Ltd. Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Trade Counter Supervisor
✨Tip Number 1
Network like a pro! Reach out to people in the industry, attend events, and connect on LinkedIn. You never know who might have the inside scoop on job openings or can put in a good word for you.
✨Tip Number 2
Prepare for interviews by researching the company and its culture. Understand their values and think about how your experience aligns with their goals. This will help you stand out as a candidate who truly gets what they’re about.
✨Tip Number 3
Practice makes perfect! Do mock interviews with friends or family to get comfortable with common questions. The more you practice, the more confident you'll feel when it’s time to shine.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen. Plus, we love seeing candidates who are proactive about joining our team!
We think you need these skills to ace Trade Counter Supervisor
Some tips for your application 🫡
Tailor Your CV: Make sure your CV reflects the skills and experiences that match the Trade Counter Supervisor role. Highlight your leadership abilities and customer service experience to show us you’re the right fit!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to tell us why you’re passionate about leading a team and how you can contribute to our customer-first culture. Keep it engaging and personal.
Showcase Your Achievements: Don’t just list your responsibilities; share your achievements! Whether it’s improving processes or enhancing customer satisfaction, we want to see how you’ve made an impact in previous roles.
Apply Through Our Website: We encourage you to apply directly through our website for a smoother application process. It’s the best way for us to receive your application and get you on the path to joining our fantastic team!
How to prepare for a job interview at Euro Car Parts Ltd.
✨Know the Company Inside Out
Before your interview, take some time to research LKQ UK & Ireland. Understand their values, mission, and the services they offer. This will not only help you answer questions more effectively but also show your genuine interest in the role.
✨Showcase Your Leadership Skills
As a Trade Counter Supervisor, you'll be leading a team. Prepare examples of how you've successfully coached or developed others in previous roles. Highlight your ability to motivate and inspire a team to deliver outstanding customer service.
✨Prepare for Scenario-Based Questions
Expect questions that assess your problem-solving skills and customer service approach. Think of specific situations where you improved processes or handled difficult customer interactions. Use the STAR method (Situation, Task, Action, Result) to structure your responses.
✨Demonstrate a Customer-First Mindset
LKQ places a strong emphasis on customer service. Be ready to discuss how you prioritise customer needs and create frictionless processes. Share any relevant experiences where you went above and beyond to enhance customer satisfaction.
