At a Glance
- Tasks: Supervise daily operations and motivate your team to deliver top-notch customer service.
- Company: Join LKQ, a people-first company that values its employees.
- Benefits: Enjoy competitive pay, flexible hours, and exciting career growth opportunities.
- Other info: Access exclusive discounts, wellness benefits, and a supportive work environment.
- Why this job: Be part of a dynamic team dedicated to excellence in customer service.
- Qualifications: Strong communication skills and a passion for delivering exceptional service.
The predicted salary is between 30000 - 40000 € per year.
You will supervise the day to day smooth running of the department, motivate the team to drive performance and ensure all activities are completed on time and in a professional manner. This role will lead, guide and support the team to deliver fantastic customer service to our customers. In addition to this you will support the Contact Centre Management team in recruiting, inducting and developing the individual capabilities of all new and existing colleagues.
What We Offer
- People First: We value our employees just as much as our customers.
- Work-Life Balance: Flexible working options to support your lifestyle.
- Career Growth: Genuine opportunities for progression in a thriving industry.
- Passion for Excellence: Join a team dedicated to being the best at what we do.
Key Responsibilities
- Responsible for retail operations, resources, and customer service within the branch.
- Line management responsibility for the Weekend Retail Assistant leading, coaching, and developing a multi skilled team within the branch.
- Holding regular colleague reviews to strengthen colleague engagement and support development educating, reviewing, and briefing on the importance of a safety first culture.
- Delivering a structured daily briefing to ensure all colleagues are working to deliver a balanced performance across key business metrics and KPI measures in line with business goals and objectives.
- Ensuring all areas of the retail counter always conform to health and safety legislation.
- Ensuring the branch is fully compliant in line with the branch standards to maintain a balanced performance and achieve operational excellence.
- Ensuring the branch is operationally efficient to deliver safety first culture at all times ensuring all retail colleagues complete the relevant E learning modules.
- Leading a retail team with a customer first attitude, prompting a customer focused mindset within the branch ensuring that customer service is at the heart of everything.
- Adhering to the returns, credits, and warranty processes, therefore, enhancing customer experience and creating frictionless processes.
- Maintaining shelf availability through accurate completion of stock movement processes.
- Delivering a customer first service through efficient pick to manifest times and achieving all service level agreements (SLAs).
- Working collaboratively with the operations and sales teams to ensure they are maximizing customer opportunity.
- Minimising customer effort creating frictionless processes by ensuring a robust Click Collect process is placed and adhered to.
- Ensuring the branch is set up for growth through best in class retail stores to outstanding stock management and exceptional SLAs.
- Ensuring the retail operations are compliant with the financial audit.
Skills And Experience
- Great communication skills demonstrate the ability to develop customer relationships and drive customer connectivity.
- High levels of focus, energy, and drive.
- Always delivering best in class service to establish customer experience excellence.
- Flexibility of day to day tasks to best support the branch with strategic thinking.
Why Work for LKQ
- Competitive Salary – We regularly review our salaries to keep your earnings competitive.
- Enhanced Annual Leave – Enjoy a great work-life balance with plenty of time off to recharge.
- Exciting Career Growth – Unlock personal development and career opportunities across the UK & Europe.
- Pension Contributions – We invest in your future with our contributory pension scheme.
- Life Assurance for Peace of Mind – Providing financial security for you and your loved ones.
- 24/7 Employee Assistance Programme – Confidential support for you and your family, whenever you need it.
- Exclusive Gym Discounts – Stay fit and healthy with reduced memberships at top health clubs.
- Comprehensive Healthcare Perks – Access an online GP, a hospital plan, and other wellness benefits.
- Cycle to Work Scheme – Save money while staying active with tax-free bike purchases.
- Retail & Staff Discounts – Enjoy exclusive savings on popular brands and products.
Part Time Customer Service Supervisor in Redhill employer: Euro Car Parts Ltd.
At LKQ, we prioritise our employees just as much as our customers, fostering a vibrant work culture that champions work-life balance and career growth. As a Part Time Customer Service Supervisor, you will be part of a dynamic team dedicated to delivering exceptional service while enjoying competitive salaries, enhanced annual leave, and comprehensive healthcare perks. Join us in a thriving industry where your development is supported, and your contributions are valued.
StudySmarter Expert Advice🤫
We think this is how you could land Part Time Customer Service Supervisor in Redhill
✨Tip Number 1
Get to know the company culture! Before your interview, do a bit of research on LKQ and their values. This will help you tailor your responses and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice your customer service scenarios! Since this role is all about delivering fantastic customer service, think of examples from your past experiences where you've gone above and beyond for customers. We want to hear those stories!
✨Tip Number 3
Show off your leadership skills! As a Customer Service Supervisor, you'll be leading a team. Be ready to discuss how you've motivated and developed others in previous roles. We love to see candidates who can inspire their teams!
✨Tip Number 4
Don’t forget to follow up! After your interview, send a quick thank-you email to express your appreciation for the opportunity. It’s a great way to keep yourself top of mind and show your enthusiasm for the role. And remember, apply through our website for the best chance!
We think you need these skills to ace Part Time Customer Service Supervisor in Redhill
Some tips for your application 🫡
Show Your Passion for Customer Service:When writing your application, let your enthusiasm for delivering top-notch customer service shine through. We want to see how you can motivate and lead a team to create fantastic experiences for our customers.
Tailor Your Application:Make sure to customise your application to highlight your relevant skills and experiences that match the job description. We love seeing how your background aligns with our values and the responsibilities of the role.
Be Clear and Concise:Keep your application straightforward and to the point. We appreciate clarity, so make sure your key achievements and experiences are easy to spot. This helps us quickly see why you’d be a great fit for the team!
Apply Through Our Website:Don’t forget to submit your application through our website! It’s the best way for us to receive your details and ensures you’re considered for the role. Plus, it’s super easy to do!
How to prepare for a job interview at Euro Car Parts Ltd.
✨Know the Role Inside Out
Before your interview, make sure you thoroughly understand the job description. Familiarise yourself with the key responsibilities and skills required for the Part Time Customer Service Supervisor role. This will help you tailor your answers to show how your experience aligns with what they’re looking for.
✨Showcase Your Leadership Skills
As a supervisor, demonstrating your ability to lead and motivate a team is crucial. Prepare examples from your past experiences where you've successfully guided a team or improved performance. Highlight your communication skills and how you foster a customer-first attitude among your colleagues.
✨Prepare for Scenario Questions
Expect questions that assess your problem-solving abilities and customer service mindset. Think of scenarios where you had to handle difficult customers or improve team performance. Use the STAR method (Situation, Task, Action, Result) to structure your responses effectively.
✨Ask Insightful Questions
At the end of the interview, have a few thoughtful questions ready to ask. Inquire about the company culture, opportunities for career growth, or how they measure success in the customer service department. This shows your genuine interest in the role and helps you determine if it’s the right fit for you.
