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- Tasks: Lead a dynamic team to deliver outstanding customer service and improve processes.
- Company: Join LKQ UK & Ireland, where people come first.
- Benefits: Competitive salary, enhanced leave, gym discounts, and comprehensive healthcare perks.
- Why this job: Make a real impact while developing your leadership skills in a supportive environment.
- Qualifications: Strong communication skills and a passion for customer service.
- Other info: Exciting career growth opportunities in a thriving industry.
The predicted salary is between 30000 - 42000 £ per year.
Join LKQ UK & Ireland as a Customer Service Supervisor and lead a dynamic team committed to delivering first-class support. You’ll play a vital role in coaching staff, improving processes, and ensuring our customers receive outstanding service every time. If you’re a natural leader with a passion for people and performance, this is your chance to make a real impact.
What We Offer
- Competitive Salary – We regularly review our salaries to keep your earnings competitive.
- Enhanced Annual Leave (Including Bank Holidays) – Enjoy a great work-life balance with plenty of time off to recharge.
- Exciting Career Growth – Unlock personal development and career opportunities across the UK & Europe.
- Life Assurance for Peace of Mind – Providing financial security for you and your loved ones.
- 24/7 Employee Assistance Programme – Confidential support for you and your family, whenever you need it.
- Exclusive Gym Discounts – Stay fit and healthy with reduced memberships at top health clubs.
- Comprehensive Healthcare Perks – Access an online GP, a hospital plan, and other wellness benefits.
- Cycle to Work Scheme – Save money while staying active with tax-free bike purchases.
- Retail & Staff Discounts – Enjoy exclusive savings on popular brands and products.
Key Responsibilities
- Responsible for retail operations, resources, and customer service within the branch.
- Holding regular colleague reviews to strengthen colleague engagement and support development.
- Delivering a structured daily briefing to ensure all colleagues are working to deliver a balanced performance across key business metrics and KPI measures.
- Ensuring all areas of the retail counter conform to health and safety legislation.
- Ensuring the branch is fully compliant in line with the branch standards to maintain a balanced performance and achieve operational excellence.
- Leading a retail team with a customer first attitude, prompting a customer focused mindset within the branch.
- Adhering to the returns, credits, and warranty processes to enhance customer experience.
- Maintaining shelf availability through accurate completion of stock movement processes.
- Working collaboratively with the operations and sales teams to maximize customer opportunity.
- Ensuring the branch is set up for growth through best in class retail stores.
- Ensuring the retail operations are compliant with the financial audit.
Skills And Experience
- Great communication skills to develop customer relationships and drive customer connectivity.
- High levels of focus, energy, and drive.
- Always delivering best in class service to establish customer experience excellence.
- Flexibility of day to day tasks to best support the branch with strategic thinking.
Why Work for LKQ
- People First: We value our employees just as much as our customers.
- Work-Life Balance: Flexible working options to support your lifestyle.
- Career Growth: Genuine opportunities for progression in a thriving industry.
- Passion for Excellence: Join a team dedicated to being the best at what we do.
Customer Service Supervisor in Reading employer: Euro Car Parts Ltd.
Contact Detail:
Euro Car Parts Ltd. Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Service Supervisor in Reading
✨Tip Number 1
Get to know the company inside out! Research LKQ UK & Ireland, their values, and what makes them tick. This way, when you chat with them, you can show off your knowledge and passion for their mission.
✨Tip Number 2
Practice your leadership stories! Think of times you've led a team or improved processes. Be ready to share these experiences in interviews to demonstrate your skills and how you can make an impact as a Customer Service Supervisor.
✨Tip Number 3
Network like a pro! Connect with current employees on LinkedIn or attend industry events. Building relationships can give you insider info and might even lead to a referral, which is always a bonus!
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you’re genuinely interested in joining the LKQ family.
We think you need these skills to ace Customer Service Supervisor in Reading
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your CV and cover letter for the Customer Service Supervisor role. Highlight your leadership skills and experience in coaching teams, as well as your passion for delivering top-notch customer service.
Showcase Your Achievements: Don’t just list your responsibilities; share specific examples of how you’ve improved processes or enhanced customer experiences in previous roles. We love seeing quantifiable results that demonstrate your impact!
Be Authentic: Let your personality shine through in your application. We’re looking for someone who’s not only skilled but also a great fit for our team culture. Share your passion for people and performance – it’ll make you stand out!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way to ensure your application gets the attention it deserves. Plus, you’ll find all the details about the role and our company there!
How to prepare for a job interview at Euro Car Parts Ltd.
✨Know the Company Inside Out
Before your interview, take some time to research LKQ UK & Ireland. Understand their values, mission, and what sets them apart in the industry. This will not only help you answer questions more effectively but also show your genuine interest in the role.
✨Showcase Your Leadership Skills
As a Customer Service Supervisor, you'll need to demonstrate your leadership abilities. Prepare examples from your past experiences where you've successfully led a team, resolved conflicts, or improved processes. Be ready to discuss how you can inspire and motivate others.
✨Emphasise Customer-Centric Mindset
LKQ places a strong emphasis on customer service. Be prepared to share specific instances where you've gone above and beyond for customers. Highlight your understanding of creating frictionless processes and how you can contribute to a customer-first culture.
✨Prepare Questions to Ask
Interviews are a two-way street! Prepare thoughtful questions about the company culture, team dynamics, and growth opportunities. This shows that you're not just interested in the job, but also in how you can fit into and contribute to the team.
