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- Tasks: Supervise daily operations and motivate the team to deliver top-notch customer service.
- Company: Euro Car Parts Ltd is a leading automotive parts supplier with a focus on innovation and customer support.
- Benefits: Enjoy flexible working, 22 days annual leave, staff discounts, and career progression opportunities.
- Why this job: Join a people-first culture where your passion for service can shine and make a real impact.
- Qualifications: Strong communication skills and a drive for customer excellence are essential.
- Other info: This part-time role offers a chance to grow within a dynamic industry.
The predicted salary is between 32000 - 42000 £ per year.
Overview Job Overview Join LKQ UK & Ireland as a Customer Service Supervisor and lead a dynamic team committed to delivering first-class support. You\’ll play a vital role in coaching staff, improving processes, and ensuring our customers receive outstanding service every time. If you\’re a natural leader with a passion for people and performance, this is your chance to make a real impact.What We Offer Competitive Salary – We regularly review our salaries to keep your earnings competitive.Enhanced Annual Leave (Including Bank Holidays) – Enjoy a great work-life balance with plenty of time off to recharge.Exciting Career Growth – Unlock personal development and career opportunities across the UK & Europe.Life Assurance for Peace of Mind – Providing financial security for you and your loved ones.24/7 Employee Assistance Programme – Confidential support for you and your family, whenever you need it.Exclusive Gym Discounts – Stay fit and healthy with reduced memberships at top health clubs.Comprehensive Healthcare Perks – Access an online GP, a hospital plan, and other wellness benefits.Cycle to Work Scheme – Save money while staying active with tax-free bike purchases.Retail & Staff Discounts – Enjoy exclusive savings on popular brands and products.Key Responsibilities Responsible for retail operations, resources, and customer service within the branch. This includes line management responsibility for the Weekend Retail Assistant leading, coaching, and developing a multi skilled team within the branch.Holding regular colleague reviews to strengthen colleague engagement and support development educating, reviewing, and briefing on the importance of a safety first culture.Delivering a structured daily briefing to ensure all colleagues are working to deliver a balanced performance across key business metrics and KPI measures in line with business goals and objectives.Ensuring all areas of the retail counter always conform to health and safety legislation.Ensuring the branch is fully compliant in line with the branch standards to maintain a balanced performance and achieve operational excellence.Ensuring the branch is operationally efficient to deliver safety first culture at all times ensuring all retail colleagues complete the relevant E learning modules.Leading a retail team with a customer first attitude, prompting a customer focused mindset within the branch ensuring that customer service is at the heart of everything.Adhering to the returns, credits, and warranty processes, therefore, enhancing customer experience and creating frictionless processes.Maintaining shelf availability through accurate completion of stock movement processesDelivering a customer first service through efficient pick to manifest times and achieving all service level agreements SLAsWorking collaboratively with the operations and sales teams to ensure they are maximizing customer opportunity.Minimising customer effort creating frictionless processes by ensuring a robust Click Collect process is placed and adhered to.Ensuring the branch is set up for growth through best in class retail stores to outstanding stock management and exceptional SLAsEnsuring the retail operations are compliant with the financial audit.Skills And Experience Great communication skills demonstrate the ability to develop customer relationships and drive customer connectivity.High levels of focus, energy, and drive.Always delivering best in class service to establish customer experience excellence.Flexibility of day to day tasks to best support the branch with strategic thinking.Why Work for LKQ People First: We value our employees just as much as our customers.Work-Life Balance: Flexible working options to support your lifestyle.Career Growth: Genuine opportunities for progression in a thriving industry.Passion for Excellence: Join a team dedicated to being the best at what we do.
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Customer Service Supervisor employer: Euro Car Parts Ltd.
Contact Detail:
Euro Car Parts Ltd. Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Service Supervisor
✨Tip Number 1
Familiarise yourself with the key responsibilities of a Customer Service Supervisor. Understanding the day-to-day operations and challenges faced in this role will help you demonstrate your knowledge during interviews.
✨Tip Number 2
Showcase your leadership skills by preparing examples of how you've motivated teams in the past. Highlighting your ability to drive performance and enhance customer service will make you stand out.
✨Tip Number 3
Research Euro Car Parts and their customer service philosophy. Being able to discuss their values and how you align with them can show your genuine interest in the company and the role.
✨Tip Number 4
Network with current or former employees of Euro Car Parts on platforms like LinkedIn. Gaining insights from their experiences can provide you with valuable information to use in your application and interviews.
We think you need these skills to ace Customer Service Supervisor
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in customer service and team management. Use specific examples that demonstrate your ability to motivate a team and deliver excellent customer service.
Craft a Compelling Cover Letter: In your cover letter, express your passion for customer service and leadership. Mention how your skills align with the responsibilities outlined in the job description, such as managing retail operations and ensuring compliance with health and safety standards.
Showcase Your Communication Skills: Since great communication is key for this role, consider including examples of how you've successfully built relationships with customers or led a team. This will help demonstrate your fit for the position.
Highlight Flexibility and Strategic Thinking: Emphasise your ability to adapt to changing tasks and your strategic approach to problem-solving. This aligns with the company's focus on flexibility and delivering best-in-class service.
How to prepare for a job interview at Euro Car Parts Ltd.
✨Show Your Leadership Skills
As a Customer Service Supervisor, you'll be expected to lead and motivate your team. Be prepared to share examples of how you've successfully managed a team in the past, highlighting your ability to inspire and drive performance.
✨Demonstrate Customer-Centric Thinking
Since customer service is at the heart of this role, think of specific instances where you went above and beyond for a customer. Discuss how you prioritise customer satisfaction and how you can instil that mindset in your team.
✨Prepare for Scenario-Based Questions
Expect questions that assess your problem-solving skills and ability to handle difficult situations. Prepare by thinking through potential scenarios you might face in the role and how you would address them effectively.
✨Understand the Company Culture
Research Euro Car Parts Ltd and their values. Be ready to discuss how your personal values align with theirs, especially their commitment to a people-first approach and a healthy work-life balance.
