Customer Service Supervisor

Job Overview

Join LKQ UK & Ireland as a Customer Service Supervisor and lead a dynamic team committed to delivering first‑class support. You’ll play a vital role in coaching staff, improving processes, and ensuring our customers receive outstanding service every time. If you\’re a natural leader with a passion for people and performance, this is your chance to make a real impact.

What We Offer

• Competitive Salary – We regularly review our salaries to keep your earnings competitive.
• Enhanced Annual Leave (Including Bank Holidays) – Enjoy a great work‑life balance with plenty of time off to recharge.
• Exciting Career Growth – Unlock personal development and career opportunities across the UK & Europe.
• Life Assurance for Peace of Mind – Providing financial security for you and your loved ones.
• 24/7 Employee Assistance Programme – Confidential support for you and your family, whenever you need it.
• Exclusive Gym Discounts – Stay fit and healthy with reduced memberships at top health clubs.
• Comprehensive Healthcare Perks – Access an online GP, a hospital plan, and other wellness benefits.
• Cycle to Work Scheme – Save money while staying active with tax‑free bike purchases.
• Retail & Staff Discounts – Enjoy exclusive savings on popular brands and products.

Key Responsibilities

• Responsible for retail operations, resources, and customer service within the branch.
• Line management responsibility for the Weekend Retail Assistant team, coaching and developing a multi‑skilled team.
• Holding regular colleague reviews to strengthen engagement and support development.
• Delivering a structured daily briefing to ensure balanced performance across key metrics.
• Ensuring all retail counter areas comply with health and safety legislation.
• Maintaining branch compliance with standards to achieve operational excellence.
• Ensuring all retail colleagues complete relevant e‑learning modules for a safety‑first culture.
• Leading a customer‑first team with a focused mindset that places customer service at the core.
• Adhering to returns, credits, and warranty processes to enhance the customer experience.
• Maintaining shelf availability through accurate stock movement processes.
• Achieving service level agreements (SLAs) through efficient pick‑to‑manifest times.
• Collaborating with operations and sales teams to maximise customer opportunity.
• Minimising customer effort by ensuring robust Click‑Collect processes.
• Setting the branch up for growth with best‑in‑class retail operations and exceptional SLAs.
• Ensuring retail operations comply with financial audit requirements.

Skills And Experience

• Excellent communication skills, enabling the development of strong customer relationships.
• High levels of focus, energy, and drive.
• Consistent delivery of best‑in‑class service to achieve customer experience excellence.
• Flexibility in day‑to‑day tasks to support the branch with strategic thinking.

Why Work for LKQ

• People First: We value our employees just as much as our customers.
• Work‑Life Balance: Flexible working options to support your lifestyle.
• Career Growth: Genuine opportunities for progression in a thriving industry.
• Passion for Excellence: Join a team dedicated to being the best at what we do.

Seniority level

Mid‑Senior level

Employment type

Full‑time

Job function

Other

Industries

Motor Vehicle Manufacturing