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For Companies At a Glance
- Tasks: Lead a dynamic team to deliver outstanding customer service and improve processes.
- Company: Join LKQ UK & Ireland, a people-first company in the motor vehicle industry.
- Benefits: Competitive salary, enhanced leave, career growth, and exclusive gym discounts.
- Why this job: Make a real impact while developing your leadership skills in a supportive environment.
- Qualifications: Strong communication skills and a passion for customer service.
- Other info: Flexible working options and genuine opportunities for progression.
The predicted salary is between 28800 - 43200 £ per year.
Overview
Job Overview Join LKQ UK & Ireland as a Customer Service Supervisor and lead a dynamic team committed to delivering first-class support. You’ll play a vital role in coaching staff, improving processes, and ensuring our customers receive outstanding service every time. If you\’re a natural leader with a passion for people and performance, this is your chance to make a real impact.
What We Offer
- Competitive Salary – We regularly review our salaries to keep your earnings competitive.
- Enhanced Annual Leave (Including Bank Holidays) – Enjoy a great work-life balance with plenty of time off to recharge.
- Exciting Career Growth – Unlock personal development and career opportunities across the UK & Europe.
- Life Assurance for Peace of Mind – Providing financial security for you and your loved ones.
- 24/7 Employee Assistance Programme – Confidential support for you and your family, whenever you need it.
- Exclusive Gym Discounts – Stay fit and healthy with reduced memberships at top health clubs.
- Comprehensive Healthcare Perks – Access an online GP, a hospital plan, and other wellness benefits.
- Cycle to Work Scheme – Save money while staying active with tax-free bike purchases.
- Retail & Staff Discounts – Enjoy exclusive savings on popular brands and products.
Key Responsibilities
- Responsible for retail operations, resources, and customer service within the branch. This includes line management responsibility for the Weekend Retail Assistant leading, coaching, and developing a multi skilled team within the branch.
- Holding regular colleague reviews to strengthen colleague engagement and support development educating, reviewing, and briefing on the importance of a safety first culture.
- Delivering a structured daily briefing to ensure all colleagues are working to deliver a balanced performance across key business metrics and KPI measures in line with business goals and objectives.
- Ensuring all areas of the retail counter always conform to health and safety legislation.
- Ensuring the branch is fully compliant in line with the branch standards to maintain a balanced performance and achieve operational excellence.
- Ensuring the branch is operationally efficient to deliver safety first culture at all times ensuring all retail colleagues complete the relevant E learning modules.
- Leading a retail team with a customer first attitude, prompting a customer focused mindset within the branch ensuring that customer service is at the heart of everything.
- Adhering to the returns, credits, and warranty processes, therefore, enhancing customer experience and creating frictionless processes.
- Maintaining shelf availability through accurate completion of stock movement processes
- Delivering a customer first service through efficient pick to manifest times and achieving all service level agreements SLAs
- Working collaboratively with the operations and sales teams to ensure they are maximizing customer opportunity.
- Minimising customer effort creating frictionless processes by ensuring a robust Click Collect process is placed and adhered to.
- Ensuring the branch is set up for growth through best in class retail stores to outstanding stock management and exceptional SLAs
- Ensuring the retail operations are compliant with the financial audit.
Skills And Experience
- Great communication skills demonstrate the ability to develop customer relationships and drive customer connectivity.
- High levels of focus, energy, and drive.
- Always delivering best in class service to establish customer experience excellence.
- Flexibility of day to day tasks to best support the branch with strategic thinking.
Why Work for LKQ
- People First: We value our employees just as much as our customers.
- Work-Life Balance: Flexible working options to support your lifestyle.
- Career Growth: Genuine opportunities for progression in a thriving industry.
- Passion for Excellence: Join a team dedicated to being the best at what we do.
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Customer Service Supervisor employer: Euro Car Parts Ltd.
Contact Detail:
Euro Car Parts Ltd. Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Service Supervisor
✨Tip Number 1
Get to know the company culture before your interview. Check out their social media and website to see how they interact with customers and employees. This will help you tailor your answers and show that you're a great fit for their team.
✨Tip Number 2
Practice your leadership stories! Think of specific examples where you've led a team or improved processes. We want to hear about your experiences, so be ready to share how you can bring that customer-first attitude to LKQ.
✨Tip Number 3
Don’t forget to ask questions during your interview! Show your interest in the role by asking about team dynamics, growth opportunities, and how they measure success. It’s a two-way street, and we want to see your enthusiasm!
✨Tip Number 4
Apply through our website for the best chance at landing the job. It shows you're serious about joining the team and makes it easier for us to find your application. Plus, you’ll get all the latest updates on your application status!
We think you need these skills to ace Customer Service Supervisor
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your CV and cover letter for the Customer Service Supervisor role. Highlight your leadership skills and experience in coaching teams, as well as your passion for delivering outstanding customer service.
Showcase Your Achievements: Don’t just list your responsibilities; share specific examples of how you’ve improved processes or enhanced customer experiences in previous roles. We love seeing measurable results that demonstrate your impact!
Be Authentic: Let your personality shine through in your application. We’re looking for someone who’s not only skilled but also a great fit for our team culture. Share your passion for people and performance in a genuine way.
Apply Through Our Website: For the best chance of success, make sure to apply directly through our website. This helps us keep track of your application and ensures you’re considered for the role. We can’t wait to hear from you!
How to prepare for a job interview at Euro Car Parts Ltd.
✨Know the Company Inside Out
Before your interview, take some time to research LKQ UK & Ireland. Understand their values, mission, and the specifics of the Customer Service Supervisor role. This will not only help you answer questions more effectively but also show your genuine interest in the company.
✨Showcase Your Leadership Skills
As a Customer Service Supervisor, you'll be leading a team. Prepare examples from your past experiences where you've successfully coached or developed team members. Highlight how you fostered a customer-first attitude and improved processes, as these are key aspects of the role.
✨Prepare for Scenario-Based Questions
Expect questions that assess your problem-solving abilities and customer service skills. Think of scenarios where you had to handle difficult customers or improve team performance. Use the STAR method (Situation, Task, Action, Result) to structure your responses clearly.
✨Ask Insightful Questions
At the end of the interview, have a few thoughtful questions ready. Inquire about the team dynamics, the company's approach to career growth, or how they measure success in the Customer Service Supervisor role. This shows you're engaged and serious about contributing to their success.
