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For Companies At a Glance
- Tasks: Lead a dynamic team to deliver outstanding customer service and improve processes.
- Company: Join LKQ UK & Ireland, a people-first company in the motor vehicle industry.
- Benefits: Competitive salary, enhanced leave, career growth, and exclusive gym discounts.
- Why this job: Make a real impact while developing your leadership skills in a supportive environment.
- Qualifications: Strong communication skills and a passion for delivering excellent customer experiences.
- Other info: Flexible working options and genuine opportunities for progression await you.
The predicted salary is between 28800 - 43200 £ per year.
Overview
Join LKQ UK & Ireland as a Customer Service Supervisor and lead a dynamic team committed to delivering first-class support. You’ll play a vital role in coaching staff, improving processes, and ensuring our customers receive outstanding service every time. If you\’re a natural leader with a passion for people and performance, this is your chance to make a real impact.
What We Offer
- Competitive Salary – We regularly review our salaries to keep your earnings competitive.
- Enhanced Annual Leave (Including Bank Holidays) – Enjoy a great work-life balance with plenty of time off to recharge.
- Exciting Career Growth – Unlock personal development and career opportunities across the UK & Europe.
- Life Assurance for Peace of Mind – Providing financial security for you and your loved ones.
- 24/7 Employee Assistance Programme – Confidential support for you and your family, whenever you need it.
- Exclusive Gym Discounts – Stay fit and healthy with reduced memberships at top health clubs.
- Comprehensive Healthcare Perks – Access an online GP, a hospital plan, and other wellness benefits.
- Cycle to Work Scheme – Save money while staying active with tax-free bike purchases.
- Retail & Staff Discounts – Enjoy exclusive savings on popular brands and products.
Key Responsibilities
- Responsible for retail operations, resources, and customer service within the branch, including line management for the Weekend Retail Assistant and coaching a multi-skilled team within the branch.
- Hold regular colleague reviews to strengthen engagement and support development, educating, reviewing, and briefing on safety-first culture.
- Deliver a structured daily briefing to ensure colleagues work to deliver balanced performance across key metrics and KPIs in line with business goals.
- Ensure all areas of the retail counter conform to health and safety legislation.
- Ensure the branch is compliant with branch standards to maintain balanced performance and achieve operational excellence.
- Maintain operational efficiency to deliver a safety-first culture, ensuring E-learning modules are completed by retail colleagues.
- Lead a retail team with a customer-first attitude, promoting a customer-focused mindset in the branch.
- Adhere to returns, credits, and warranty processes to enhance customer experience.
- Maintain shelf availability through accurate stock movements.
- Deliver a customer-first service through efficient pick-to-manifest times and meeting SLAs.
- Collaborate with operations and sales teams to maximise customer opportunities.
- Minimise customer effort by ensuring robust Click & Collect processes are in place and followed.
- Set up the branch for growth through best-in-class retail stores, stock management, and SLAs.
- Ensure retail operations are compliant with financial audits.
Skills And Experience
- Excellent communication skills with the ability to develop customer relationships and drive connectivity.
- High levels of focus, energy, and drive.
- Consistently delivering best-in-class service to achieve customer experience excellence.
- Flexibility to adapt day-to-day tasks to support the branch with strategic thinking.
Why Work for LKQ
- People First: We value our employees as much as our customers.
- Work-Life Balance: Flexible working options to support your lifestyle.
- Career Growth: Genuine opportunities for progression in a thriving industry.
- Passion for Excellence: Join a team dedicated to being the best at what we do.
Seniority level
- Mid-Senior level
Employment type
- Full-time
Job function
- Other
- Industries: Motor Vehicle Manufacturing
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Customer Service Supervisor employer: Euro Car Parts Ltd.
Contact Detail:
Euro Car Parts Ltd. Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Service Supervisor
✨Tip Number 1
Network like a pro! Reach out to your connections on LinkedIn or even in person. Let them know you're on the hunt for a Customer Service Supervisor role. You never know who might have the inside scoop on job openings!
✨Tip Number 2
Prepare for those interviews by practising common questions. Think about how you can showcase your leadership skills and customer-first attitude. We recommend doing mock interviews with friends or family to boost your confidence!
✨Tip Number 3
Don’t just apply anywhere; focus on companies that align with your values. Check out our website for roles that excite you, like the Customer Service Supervisor position at LKQ. Tailor your approach to show why you’re the perfect fit!
✨Tip Number 4
Follow up after interviews! A quick thank-you email can go a long way in making you memorable. It shows your enthusiasm for the role and keeps you on their radar. Plus, it’s a great chance to reiterate why you’d be an awesome addition to their team!
We think you need these skills to ace Customer Service Supervisor
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your CV and cover letter for the Customer Service Supervisor role. Highlight your leadership skills and experience in coaching teams, as these are key to making a great impression on us.
Showcase Your Communication Skills: Since excellent communication is crucial for this position, use clear and concise language in your application. Share examples of how you've built customer relationships or improved service delivery in previous roles.
Demonstrate Your Passion for People: We love candidates who are passionate about people and performance. In your application, mention any experiences where you’ve motivated a team or contributed to a positive work culture. This will resonate well with us!
Apply Through Our Website: To ensure your application gets the attention it deserves, apply directly through our website. It’s the best way for us to receive your details and keep track of your application status.
How to prepare for a job interview at Euro Car Parts Ltd.
✨Know the Company Inside Out
Before your interview, take some time to research LKQ UK & Ireland. Understand their values, mission, and the specifics of the Customer Service Supervisor role. This will not only help you answer questions more effectively but also show your genuine interest in the company.
✨Showcase Your Leadership Skills
As a Customer Service Supervisor, you'll be leading a team. Prepare examples from your past experiences where you've successfully coached or managed a team. Highlight how you improved processes or enhanced customer service, as this aligns perfectly with what they’re looking for.
✨Prepare for Scenario-Based Questions
Expect questions that assess your problem-solving skills and ability to handle customer issues. Think of specific scenarios where you demonstrated a customer-first attitude or resolved conflicts. Use the STAR method (Situation, Task, Action, Result) to structure your answers.
✨Ask Insightful Questions
At the end of the interview, have a few thoughtful questions ready. Inquire about the team dynamics, the company's approach to employee development, or how success is measured in the role. This shows that you're not just interested in the job, but also in contributing to the company's growth.
