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For Companies At a Glance
- Tasks: Be the friendly voice for customers, resolving queries via phone and live chat.
- Company: Join LKQ, a people-first company that values its employees.
- Benefits: Enjoy competitive pay, enhanced leave, gym discounts, and comprehensive healthcare perks.
- Why this job: Make a real difference in customer experiences while growing your career.
- Qualifications: Previous customer service experience and strong communication skills are a must.
- Other info: Flexible working options and genuine opportunities for career progression await you.
The predicted salary is between 28800 - 43200 £ per year.
We’re looking for a friendly, confident Customer Service Advisor to join our customer support team. You’ll be the first point of contact for customers, providing excellent service across phone, live chat, and chatbot-supported channels.
What We Offer
- Competitive Salary – We regularly review our salaries to keep your earnings competitive.
- Enhanced Annual Leave (Including Bank Holidays) – Enjoy a great work-life balance with plenty of time off to recharge.
- Exciting Career Growth – Unlock personal development and career opportunities across the UK & Europe.
- Life Assurance for Peace of Mind – Providing financial security for you and your loved ones.
- 24/7 Employee Assistance Programme – Confidential support for you and your family, whenever you need it.
- Exclusive Gym Discounts – Stay fit and healthy with reduced memberships at top health clubs.
- Comprehensive Healthcare Perks – Access an online GP, a hospital plan, and other wellness benefits.
- Cycle to Work Scheme – Save money while staying active with tax-free bike purchases.
- Retail & Staff Discounts – Enjoy exclusive savings on popular brands and products.
Key Responsibilities
- Handling inbound customer enquiries via telephone and live chat.
- Supporting customers through chatbot interactions and stepping in when human support is needed.
- Resolving queries efficiently while delivering a positive customer experience.
- Accurately logging customer interactions and updating records.
- Following company processes and meeting service level targets.
- Identifying opportunities to improve customer satisfaction and chatbot responses.
Skills And Experience
- Previous customer service experience (call centre, contact centre, or digital support preferred).
- Confident telephone manner and clear written communication skills.
- Comfortable using chat systems, CRM tools, and basic computer software.
- Calm, patient, and professional under pressure.
- Strong problem-solving skills and attention to detail.
- Ability to work independently and as part of a team.
Why Work for LKQ
- People First: We value our employees just as much as our customers.
- Work-Life Balance: Flexible working options to support your lifestyle.
- Career Growth: Genuine opportunities for progression in a thriving industry.
- Passion for Excellence: Join a team dedicated to being the best at what we do.
Customer Service Advisor employer: Euro Car Parts Ltd.
Contact Detail:
Euro Car Parts Ltd. Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Service Advisor
✨Tip Number 1
Make sure you know the company inside out! Research their values, mission, and recent news. This will help you connect with the interviewers and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice your customer service scenarios! Think about common queries and how you'd handle them. Role-playing with a friend can help you feel more confident and prepared for those tricky questions.
✨Tip Number 3
Don’t forget to showcase your personality! Being friendly and approachable is key for a Customer Service Advisor. Let your enthusiasm shine through during interviews and interactions.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, you’ll find all the latest opportunities and updates right there, making it easier for us to connect.
We think you need these skills to ace Customer Service Advisor
Some tips for your application 🫡
Show Your Personality: When writing your application, let your friendly and confident personality shine through. We want to see the real you, so don’t be afraid to inject a bit of warmth and enthusiasm into your words!
Tailor Your Experience: Make sure to highlight any previous customer service experience you have, especially if it’s in a call centre or digital support role. We love seeing how your skills align with what we’re looking for, so be specific about your achievements!
Be Clear and Concise: We appreciate clear communication, so keep your application straightforward and to the point. Use bullet points if necessary to make it easy for us to read through your qualifications and experiences.
Apply Through Our Website: Don’t forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it’s super easy to do!
How to prepare for a job interview at Euro Car Parts Ltd.
✨Know the Company
Before your interview, take some time to research the company. Understand their values, mission, and what they offer. This will help you tailor your answers and show that you're genuinely interested in being part of their team.
✨Practice Common Scenarios
As a Customer Service Advisor, you'll likely face various customer scenarios. Prepare for common questions like how you would handle an upset customer or resolve a technical issue. Practising these responses can boost your confidence during the interview.
✨Showcase Your Communication Skills
Since clear communication is key in this role, make sure to demonstrate your verbal and written skills throughout the interview. Speak clearly, listen actively, and don’t hesitate to ask for clarification if needed. This shows you’re engaged and ready to assist customers effectively.
✨Highlight Problem-Solving Abilities
Employers love candidates who can think on their feet. Share examples from your past experiences where you successfully resolved issues or improved customer satisfaction. This will illustrate your problem-solving skills and your commitment to providing excellent service.
