At a Glance
- Tasks: Lead a dynamic customer service team to deliver exceptional support and resolve issues.
- Company: Join LKQ, a company dedicated to outstanding customer service and team collaboration.
- Benefits: Enjoy competitive salary, enhanced leave, gym discounts, and comprehensive healthcare perks.
- Other info: A supportive environment with opportunities for personal growth and career advancement.
- Why this job: Make a real impact on customer satisfaction while developing your leadership skills.
- Qualifications: Experience in managing customer service teams and strong communication skills required.
The predicted salary is between 32400 - 39600 £ per year.
You will supervise the day to day smooth running of the department, motivate the team to drive performance and ensure all activities are completed on time and in a professional manner. This role will lead, guide and support the team to deliver fantastic customer service to our customers.
In addition to this you will support the Contact Centre Management team in recruiting, inducting and developing the individual capabilities of all new and existing colleagues.
What we offer
- Competitive Salary – We regularly review our salaries to keep your earnings competitive.
- Enhanced Annual Leave (Including Bank Holidays) – Enjoy a great work-life balance with plenty of time off to recharge.
- Exciting Career Growth – Unlock personal development and career opportunities across the UK & Europe.
- Life Assurance for Peace of Mind – Providing financial security for you and your loved ones.
- 24/7 Employee Assistance Programme – Confidential support for you and your family, whenever you need it.
- Exclusive Gym Discounts – Stay fit and healthy with reduced memberships at top health clubs.
- Comprehensive Healthcare Perks – Access an online GP, a hospital plan, and other wellness benefits.
- Cycle to Work Scheme – Save money while staying active with tax-free bike purchases.
- Retail & Staff Discounts – Enjoy exclusive savings on popular brands and products.
Key Responsibilities
- Managing the day to day line activities of the call centre.
- Assisting the Customer Service Management team in coordinating team workload.
- To motivate and lead the team to deliver and exceed all individual and team KPI/SLA targets across all contact types (calls, emails and chat).
- To take ownership of escalated customer issues, ensuring resolution and the positive relationship between Euro Car Parts and the customer is maintained.
- To strive for and lead the team in “first time fix” resolution for all customer contacts.
- To understand and use MI data to improve underperformance and reward great performance.
- To support in the training and development of the team, monitor performance including the quality of contacts and hold individual colleague reviews.
- To use CSAT feedback as a tool to develop individual and team performance.
- To build friendly and supportive working relationships with colleagues throughout the business.
- To support the Contact Centre Management to deliver all business targets and objectives.
Skills and Experience
- Previous experience of managing and supporting a contact centre or customer service team.
- Experience in leading and delivering fantastic customer service.
- Excellent time management skills with the ability to work under pressure, maintain control and remain professional at all times.
- Strong and proven leadership skills, with the ability to supervise and delegate work effectively.
- A high standard of written and oral communication skills, a confident and empathic communicator.
- Ability to motivate, influence, coach and develop the team in all aspects of the role.
- Ability to monitor performance, contribute ideas and assist in identifying and implementing service improvement projects.
- To be result driven and highly motivated by delivering and exceeding targets.
Why Work for LKQ
We are proud of the service we provide to our customers, and we know that’s only possible because of the great people who work in our teams. When you join us, you’ll enjoy:
- A varied, active role where no two days are the same.
- Full training and ongoing development opportunities.
- A supportive, friendly team environment.
- Opportunities to develop new skills and progress your career.
- The chance to make a real difference to customers every day.
Ready to join the team? If you’re reliable, customer-focused and enjoy working in a fast-paced environment where every day brings something different, we’d love to hear from you. Apply today and become an important part of a team that’s committed to delivering exceptional service, every single day.
We are committed to building an inclusive workplace where everyone feels welcome, valued and supported. We encourage applications from people of all backgrounds, experiences and communities.
Customer Service Team Leader in Trafford employer: Euro Car Parts Limited
Euro Car Parts Limited is an excellent employer, offering a dynamic work environment in Bertha Park where you can lead a passionate team and drive sales while ensuring exceptional customer service. With a strong focus on employee development and flexible working options, the company fosters a culture of growth and excellence, making it a rewarding place for those looking to make a meaningful impact in their careers.
StudySmarter Expert Advice🤫
We think this is how you could land Customer Service Team Leader in Trafford
✨Get to Know the Company Culture
Before jumping into applications, it’s super helpful to understand the vibe at Euro Car Parts Limited. Check out their social media, read reviews on sites like Glassdoor, and see how they engage with customers. It'll give you clues on their values and help tailor your conversation during interviews.
✨Join Customer Support Communities
Dive into online communities like those on Reddit or LinkedIn where customer support pros hang out. Participating in discussions or asking questions can make you more visible to potential recruiters and help you learn about job openings at companies like Euro Car Parts Limited before they even post them.
✨Attend Job Fairs or Networking Events
Look out for local job fairs or events specifically for customer support roles. This is your chance to meet hiring managers face-to-face, and you might even get the opportunity to interview on the spot!
✨Show Off Your Skills with Customer Interactions
In the customer support world, showcasing your communication skills is key. Consider creating a short video introducing yourself or even doing a mock call to showcase your abilities. It's a memorable way to stand out, especially if you can share this during your interview process!
We think you need these skills to ace Customer Service Team Leader in Trafford
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, clear communication is key. Make sure your CV highlights any experience you've had in customer-facing roles and your ability to resolve issues. Don't shy away from including specific examples of how you've gone above and beyond to help customers – this really shows your potential in the role.
Tailor Your Cover Letter to Euro Car Parts Limited:Your cover letter is your chance to shine! Tell us why you want to work at Euro Car Parts Limited specifically. Mention any unique aspects of our company that resonate with you and how your skills can enhance our customer support. This personal touch will set your application apart from the rest!
Highlight Any Relevant Tools or Tech Skills:If you've used customer support software like Zendesk or Freshdesk or have experience with CRM systems, make sure to mention these in your application. Being familiar with industry-standard tools can be a big plus for us when we’re reviewing applications, as it shows you can hit the ground running!
Demonstrate Your Problem-Solving Skills:Customer support roles often require a knack for problem-solving. In your application, share examples of past experiences where you've tackled tough situations or resolved conflicts effectively. This will give us a good sense of how you handle challenges—an essential skill for success at Euro Car Parts Limited!
How to prepare for a job interview at Euro Car Parts Limited
✨Show Off Your People Skills
In customer support, it's all about communicating effectively. Prepare to share instances from your past experiences where you handled difficult customers or resolved conflicts. We want to hear how you empathised and found the best solutions, so think of specific examples to back up your stories!
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like Zendesk or Freshdesk, and make sure to review how you’ve used any similar systems in the past. During the interview, being able to discuss your hands-on experience with software or ticketing systems can really set you apart from the competition, so don’t skip this prep!
✨Show Genuine Enthusiasm
As this is a full-time role, employers want someone who isn’t just looking for any job, but wants to grow within customer support. Make sure to express your enthusiasm for helping customers and your desire to develop your skills. Show them why you're passionate about this field!
✨Practice Common Scenarios
Be prepared for role-playing scenarios where you might have to reassess a solution with a frustrated customer or explain a complex process in simple terms. Practising these common scenarios can help us feel more confident and demonstrate our practical skills effectively during the interview.
