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- Tasks: Lead a team to deliver top-notch customer service and improve branch operations.
- Company: Join LKQ UK & Ireland, a leader in automotive parts and services.
- Benefits: Enjoy competitive salary, enhanced leave, gym discounts, and comprehensive healthcare perks.
- Why this job: Make a real impact in a supportive culture focused on growth and excellence.
- Qualifications: Strong communication skills and a passion for customer service are essential.
- Other info: Flexible working options available to support your lifestyle.
The predicted salary is between 28800 - 43200 £ per year.
Join LKQ UK & Ireland as a Customer Service Supervisor and lead a dynamic team committed to delivering first-class support. You’ll play a vital role in coaching staff, improving processes, and ensuring our customers receive outstanding service every time. If you’re a natural leader with a passion for people and performance, this is your chance to make a real impact.
What we offer:
- Competitive Salary – We regularly review our salaries to keep your earnings competitive.
- Enhanced Annual Leave (Including Bank Holidays) – Enjoy a great work-life balance with plenty of time off to recharge.
- Exciting Career Growth – Unlock personal development and career opportunities across the UK & Europe.
- Life Assurance for Peace of Mind – Providing financial security for you and your loved ones.
- 24/7 Employee Assistance Programme – Confidential support for you and your family, whenever you need it.
- Exclusive Gym Discounts – Stay fit and healthy with reduced memberships at top health clubs.
- Comprehensive Healthcare Perks – Access an online GP, a hospital plan, and other wellness benefits.
- Cycle to Work Scheme – Save money while staying active with tax-free bike purchases.
- Retail & Staff Discounts – Enjoy exclusive savings on popular brands and products.
Key Responsibilities:
- Responsible for retail operations, resources, and customer service within the branch.
- Holding regular colleague reviews to strengthen colleague engagement and support development.
- Delivering a structured daily briefing to ensure all colleagues are working to deliver a balanced performance across key business metrics and KPI measures.
- Ensuring all areas of the retail counter conform to health and safety legislation.
- Ensuring the branch is fully compliant in line with the branch standards to maintain a balanced performance and achieve operational excellence.
- Leading a retail team with a customer first attitude, prompting a customer focused mindset within the branch.
- Adhering to the returns, credits, and warranty processes to enhance customer experience.
- Maintaining shelf availability through accurate completion of stock movement processes.
- Working collaboratively with the operations and sales teams to maximize customer opportunity.
- Ensuring the branch is set up for growth through best in class retail stores.
- Ensuring the retail operations are compliant with the financial audit.
Skills and Experience:
- Great communication skills to develop customer relationships and drive customer connectivity.
- High levels of focus, energy, and drive.
- Always delivering best in class service to establish customer experience excellence.
- Flexibility of day to day tasks to best support the branch with strategic thinking.
Why Work for LKQ:
- People First: We value our employees just as much as our customers.
- Work-Life Balance: Flexible working options to support your lifestyle.
- Career Growth: Genuine opportunities for progression in a thriving industry.
- Passion for Excellence: Join a team dedicated to being the best at what we do.
Trade Counter Supervisor employer: Euro Car Parts Limited
Contact Detail:
Euro Car Parts Limited Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Trade Counter Supervisor
✨Tip Number 1
Familiarise yourself with LKQ's values and mission. Understanding their commitment to customer service and employee well-being will help you align your approach during interviews and discussions, showcasing that you're a perfect fit for their culture.
✨Tip Number 2
Prepare specific examples of how you've successfully led teams in the past. Highlight instances where you've improved processes or enhanced customer service, as these experiences will resonate well with the responsibilities of a Trade Counter Supervisor.
✨Tip Number 3
Research common challenges faced in retail operations and think about how you would address them. Being able to discuss potential solutions during your interview will demonstrate your strategic thinking and readiness to tackle the role head-on.
✨Tip Number 4
Network with current or former employees of LKQ if possible. Gaining insights from their experiences can provide you with valuable information about the company culture and expectations, which you can leverage in your application process.
We think you need these skills to ace Trade Counter Supervisor
Some tips for your application 🫡
Understand the Role: Before applying, make sure to thoroughly read the job description for the Trade Counter Supervisor position. Understand the key responsibilities and required skills, so you can tailor your application accordingly.
Highlight Relevant Experience: In your CV and cover letter, emphasise any previous experience in customer service or team leadership roles. Use specific examples that demonstrate your ability to coach staff and improve processes.
Showcase Your Skills: Make sure to highlight your communication skills and ability to develop customer relationships. Mention any relevant achievements that showcase your focus on delivering excellent customer service.
Craft a Compelling Cover Letter: Write a personalised cover letter that reflects your passion for people and performance. Explain why you want to work for LKQ UK & Ireland and how you can contribute to their customer-first culture.
How to prepare for a job interview at Euro Car Parts Limited
✨Show Your Leadership Skills
As a Trade Counter Supervisor, you'll be leading a team. Be prepared to discuss your leadership style and provide examples of how you've successfully coached and developed team members in the past.
✨Demonstrate Customer Focus
LKQ values a customer-first attitude. Share specific instances where you've gone above and beyond to enhance customer experience, and explain how you would instil this mindset within your team.
✨Understand Key Metrics
Familiarise yourself with key performance indicators (KPIs) relevant to retail operations. Be ready to discuss how you would monitor and improve these metrics to ensure operational excellence in the branch.
✨Emphasise Safety and Compliance
Health and safety are crucial in this role. Prepare to talk about your experience with maintaining compliance and fostering a safety-first culture in previous positions.
