RFC Branch Manager: Retail Ops & P&L Leader

As a key member of the LKQ UK and Ireland branch management team, the RFC Branch Manager will create, develop, and drive high performance in operational standards within their branch. These standards are directly aligned with the organisation’s strategy and plans, ensuring that the customer promise remains central to everything we do.

In this role, the Branch Manager is responsible for overseeing all branch operational processes, including retail operations, resource management, and customer service.

What we offer:

• Competitive Salary – We regularly review our salaries to keep your earnings competitive.
• Enhanced Annual Leave (Including Bank Holidays) – Enjoy a great work-life balance with plenty of time off to recharge.
• Exciting Career Growth – Unlock personal development and career opportunities across the UK & Europe.
• Life Assurance for Peace of Mind – Providing financial security for you and your loved ones.
• 24/7 Employee Assistance Programme – Confidential support for you and your family, whenever you need it.
• Exclusive Gym Discounts – Stay fit and healthy with reduced memberships at top health clubs.
• Comprehensive Healthcare Perks – Access an online GP, a hospital plan, and other wellness benefits.
• Cycle to Work Scheme – Save money while staying active with tax-free bike purchases.
• Retail & Staff Discounts – Enjoy exclusive savings on popular brands and products.

Key Responsibilities:

• Full ownership of the branch operational (variable cost) P&L performance, including retail channel sales vs budget. Ensure the correct controls, measures and inventory controls are in place.
• Hold Line management responsibility for the branch operational and retail teams and dotted line responsibility for the day to day management of the Sales team within the branch.
• Lead, manage, coach and develop the branch team, ensuring they have the necessary tools, skills and capabilities to deliver on the business plan and uphold the customer promise.
• Conduct regular performance reviews, provide training and facilitate professional development.
• Cultivate and maintain an equitable, diverse and inclusive environment where colleagues feel empowered to be themselves. Ensure the workplace remains free from discrimination, harassment and bullying.
• Manage branch recruitment, ensuring we are hiring right first time and attracting future talent into the organisation.
• Manage payroll, headcount and distribution in alignment with controllable operational contribution targets.
• Deliver a balanced performance across key business metrics and KPI measures in line with business goals and objectives.
• Maintain strong customer relationships in relation to operational delivery and service.
• Drive and ensure collaborative working across operations, retail and sales, in order to optimise productivity and ensure a seamless customer experience.
• Lead and drive high colleague engagement and a values driven culture across the whole branch team.
• Lead the implementation of new processes, systems and standards, whether physical, cultural or behavioural – to drive continuous improvement within the branch network.
• Serve as a role model and advocate for the LKQ values, consistently acting with integrity while guiding, motivating and leading your team.
• Promote a safety-first culture, ensuring that safety remains a priority at all times.

Skills and Experience:

• Experience leading a team in a retail, distribution, or product sales environment.
• Ability to work collaboratively across multiple functions.
• Have managed a P&L previously.
• Have strong negotiation and influencing skills that are adaptable to both internal and external stakeholders.
• Experience nurturing long lasting customer relationships.

Why Work for LKQ:

• People First: We value our employees just as much as our customers.
• Work-Life Balance: Flexible working options to support your lifestyle.
• Career Growth: Genuine opportunities for progression in a thriving industry.