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- Tasks: Lead a dynamic team to deliver outstanding customer service and improve processes.
- Company: Join LKQ UK & Ireland, where people come first.
- Benefits: Competitive salary, enhanced leave, career growth, and health perks.
- Why this job: Make a real impact while developing your leadership skills in a supportive environment.
- Qualifications: Strong communication skills and a passion for customer service.
- Other info: Flexible working options and genuine opportunities for progression.
The predicted salary is between 36000 - 60000 £ per year.
Join LKQ UK & Ireland as a Customer Service Supervisor and lead a dynamic team committed to delivering first-class support. You’ll play a vital role in coaching staff, improving processes, and ensuring our customers receive outstanding service every time. If you’re a natural leader with a passion for people and performance, this is your chance to make a real impact.
What we offer:
- Competitive Salary – We regularly review our salaries to keep your earnings competitive.
- Enhanced Annual Leave (Including Bank Holidays) – Enjoy a great work-life balance with plenty of time off to recharge.
- Exciting Career Growth – Unlock personal development and career opportunities across the UK & Europe.
- Life Assurance for Peace of Mind – Providing financial security for you and your loved ones.
- 24/7 Employee Assistance Programme – Confidential support for you and your family, whenever you need it.
- Exclusive Gym Discounts – Stay fit and healthy with reduced memberships at top health clubs.
- Comprehensive Healthcare Perks – Access an online GP, a hospital plan, and other wellness benefits.
- Cycle to Work Scheme – Save money while staying active with tax-free bike purchases.
- Retail & Staff Discounts – Enjoy exclusive savings on popular brands and products.
Key Responsibilities:
- Responsible for retail operations, resources, and customer service within the branch.
- Holding regular colleague reviews to strengthen colleague engagement and support development.
- Delivering a structured daily briefing to ensure all colleagues are working to deliver a balanced performance across key business metrics and KPI measures.
- Ensuring all areas of the retail counter conform to health and safety legislation.
- Ensuring the branch is fully compliant in line with the branch standards to maintain a balanced performance and achieve operational excellence.
- Leading a retail team with a customer first attitude, prompting a customer focused mindset within the branch.
- Adhering to the returns, credits, and warranty processes to enhance customer experience.
- Maintaining shelf availability through accurate completion of stock movement processes.
- Working collaboratively with the operations and sales teams to maximize customer opportunity.
- Ensuring the branch is set up for growth through best in class retail stores.
- Ensuring the retail operations are compliant with the financial audit.
Skills and Experience:
- Great communication skills to develop customer relationships and drive customer connectivity.
- High levels of focus, energy, and drive.
- Always delivering best in class service to establish customer experience excellence.
- Flexibility of day to day tasks to best support the branch with strategic thinking.
Why Work for LKQ:
- People First: We value our employees just as much as our customers.
- Work-Life Balance: Flexible working options to support your lifestyle.
- Career Growth: Genuine opportunities for progression in a thriving industry.
- Passion for Excellence: Join a team dedicated to being the best at what we do.
Customer Service Supervisor in Reading employer: Euro Car Parts Limited
Contact Detail:
Euro Car Parts Limited Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Service Supervisor in Reading
✨Tip Number 1
Network like a pro! Reach out to people in the industry, attend events, and connect on LinkedIn. You never know who might have the inside scoop on job openings or can put in a good word for you.
✨Tip Number 2
Prepare for interviews by researching the company and practising common questions. Show them you’re not just another candidate; you’re genuinely interested in their mission and values.
✨Tip Number 3
Follow up after your interview with a thank-you email. It’s a simple gesture that shows your appreciation and keeps you fresh in their minds. Plus, it’s a great chance to reiterate your enthusiasm for the role!
✨Tip Number 4
Don’t forget to apply through our website! We’ve got loads of opportunities waiting for you, and applying directly can sometimes give you an edge over other candidates.
We think you need these skills to ace Customer Service Supervisor in Reading
Some tips for your application 🫡
Tailor Your CV: Make sure your CV reflects the skills and experiences that match the Customer Service Supervisor role. Highlight your leadership experience and any achievements in improving customer service or team performance.
Craft a Compelling Cover Letter: Use your cover letter to tell us why you're passionate about leading a team and delivering outstanding customer service. Share specific examples of how you've made an impact in previous roles.
Showcase Your Communication Skills: Since communication is key in this role, ensure your application is clear and concise. Use professional language but let your personality shine through – we want to see the real you!
Apply Through Our Website: For the best chance of success, apply directly through our website. This way, we can easily track your application and get back to you quicker. Plus, it shows you're serious about joining our team!
How to prepare for a job interview at Euro Car Parts Limited
✨Know the Company Inside Out
Before your interview, take some time to research LKQ UK & Ireland. Understand their values, mission, and what makes them stand out in the customer service industry. This will not only help you answer questions more effectively but also show your genuine interest in the role.
✨Showcase Your Leadership Skills
As a Customer Service Supervisor, you'll need to demonstrate your leadership abilities. Prepare examples from your past experiences where you've successfully coached or developed a team. Highlight how you’ve improved processes or enhanced customer service, as this aligns perfectly with the job description.
✨Prepare for Scenario-Based Questions
Expect to face scenario-based questions that assess your problem-solving skills and customer service mindset. Think of situations where you had to handle difficult customers or improve team performance. Use the STAR method (Situation, Task, Action, Result) to structure your responses clearly.
✨Ask Insightful Questions
At the end of the interview, be ready to ask thoughtful questions about the team dynamics, company culture, and growth opportunities within LKQ. This shows that you're not just interested in the position but also in how you can contribute to and grow with the company.
