At a Glance
- Tasks: Assist in retail operations, customer service, and fleet management with a focus on excellence.
- Company: Join a people-first organisation that values its employees and customers.
- Benefits: Enjoy flexible hours, 22 days annual leave, and career progression opportunities.
- Other info: Work in a supportive environment that prioritises safety and employee wellbeing.
- Why this job: Be part of a dynamic team delivering top-notch customer experiences every day.
- Qualifications: Strong communication skills and a passion for customer service are essential.
The predicted salary is between 20000 - 25000 £ per year.
As a Retail Operative your role is vital to the ongoing success of the branch. Whether it be picking the right part first time in our Warehouse, serving our customers on our retail counter, or delivering parts to our customers directly, the role of a General Assistant is a varied and exciting one. Through your role, you will work to ensure that the branch achieves high performance and operational standards which will ultimately ensure that we deliver our Customer Promise.
We are a people first organisation for our colleagues, the customer is at the heart of everything we do, and in turn we put our colleagues at the forefront of our business. As with many of our roles, we are happy to talk about flexible working options, we are committed to supporting a healthy work-life balance. We’re looking for people who love what they do, are passionate about delivering only the very best and make it their business to excel, whatever their role. We strive to support all our employees through their individual career paths and thrive within our business.
Key Responsibilities- Responsible for delivering a safety first culture with the customer at heart of everything.
- Working to deliver a balanced performance across key business metrics and KPI measures in line with business goals and objectives.
- Ensuring the branch is operationally efficient, and correct controls and measures are in place to support a customer first experience.
- Working as a member of the Fleet team with a customer first attitude.
- Ensuring colleagues are focused to deliver a safety first culture at all times.
- Improving returns, credits and warranty processes enhancing customer experience and creating frictionless processes when supporting the retail counter.
- Supporting the retail counter to ensure branch retail standards are best in class to establish customer experience excellence.
- Delivering a customer first service through the management of pick to manifest times and achieving all service level agreements.
- Supporting the branch with deliveries when required, ensuring it is set up for growth through best in class customer service and exceptional service level agreements (SLAs).
- Ensuring a best in class service is delivered at all times to cement customer excellence.
- Great communication skills demonstrate the ability to develop customer relationships.
- Be able to utilise technology to execute comprehensive fleet checks and deliver a zero accident mentality whilst delivering a safety first culture for all employees and members of the public.
- High levels of focus, energy and drive.
- Good business acumen.
- Always delivering best in class service to establish customer experience excellence.
- Flexibility of day to day tasks to best support the branch.
- Pension
- 22 days annual leave
- Genuine career progression
- Access to a 24 hour Employee Assistance Programme, offering financial and wellbeing support
Customer-Driven Retail & Fleet Assistant (Flexible Hours) in Norwich employer: Euro Car Parts Limited
At LKQ, we pride ourselves on being a people-first organisation that places our colleagues at the heart of everything we do. With flexible working options, a commitment to work-life balance, and genuine career progression opportunities, we foster a supportive and dynamic work culture where employees can thrive. Join us in delivering exceptional customer service while enjoying a range of benefits including a pension scheme and access to a 24-hour Employee Assistance Programme.
StudySmarter Expert Advice🤫
We think this is how you could land Customer-Driven Retail & Fleet Assistant (Flexible Hours) in Norwich
✨Tip Number 1
Get to know the company! Research their values and culture, especially their commitment to a customer-first approach. This will help you tailor your conversations and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice your communication skills! Since this role is all about building relationships with customers, make sure you can confidently discuss how you would handle various customer scenarios. Role-playing with a friend can really help!
✨Tip Number 3
Be ready to showcase your flexibility! The job description mentions varied tasks, so think of examples from your past experiences where you've adapted quickly to changing situations. This will demonstrate your ability to thrive in a dynamic environment.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you’re proactive and serious about joining the team. Don’t forget to follow up after applying to express your enthusiasm!
We think you need these skills to ace Customer-Driven Retail & Fleet Assistant (Flexible Hours) in Norwich
Some tips for your application 🫡
Show Your Passion:When writing your application, let your enthusiasm for the role shine through! We want to see that you’re genuinely excited about delivering top-notch customer service and being part of our team.
Tailor Your Application:Make sure to customise your application to highlight how your skills and experiences align with the job description. We love seeing candidates who understand what it means to put the customer first and can demonstrate that in their previous roles.
Be Clear and Concise:Keep your application straightforward and to the point. We appreciate clarity, so make sure your key achievements and relevant experiences are easy to spot. This helps us quickly see why you’d be a great fit!
Apply Through Our Website:Don’t forget to submit your application through our website! It’s the best way for us to receive your details and ensures you’re considered for the role. Plus, it’s super easy to do!
How to prepare for a job interview at Euro Car Parts Limited
✨Know the Customer Promise
Make sure you understand what the 'Customer Promise' means for the company. Be ready to discuss how you can contribute to delivering exceptional customer service and maintaining high operational standards.
✨Showcase Your Communication Skills
Since great communication is key in this role, prepare examples of how you've built strong customer relationships in the past. Think about times when your communication made a difference in a customer's experience.
✨Demonstrate Your Flexibility
This role requires flexibility in day-to-day tasks. Be prepared to share instances where you've adapted to changing situations or taken on varied responsibilities to support your team or improve customer service.
✨Highlight Your Safety First Mindset
With a focus on a safety-first culture, think of examples that showcase your commitment to safety in the workplace. Discuss how you’ve contributed to a safe environment for both customers and colleagues.
