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- Tasks: Join us as a General Assistant, supporting customers and ensuring smooth operations daily.
- Company: LKQ Euro Car Parts is a leading automotive parts supplier with a focus on innovation and customer service.
- Benefits: Enjoy flexible working options, 22 days annual leave, and a supportive Employee Assistance Programme.
- Why this job: Be part of a people-first culture that values your growth and delivers exceptional customer experiences.
- Qualifications: Great communication skills and a passion for delivering top-notch service are essential.
- Other info: This role offers genuine career progression opportunities in a dynamic environment.
The predicted salary is between 24000 - 36000 £ per year.
As a Retail Operative your role is vital to the ongoing success of the branch. Whether it be picking the right part first time in our Warehouse, serving our customers on our retail counter, or delivering parts to our customers directly the role of a General Assistant is a varied and exciting one. Through your role, you will work to ensure that the branch achieves high performance and operational standards which will ultimately ensure that we deliver our Customer Promise.
What we offer
- Competitive Salary– We regularly review our salaries to keep your earnings competitive.
- Enhanced Annual Leave (Including Bank Holidays)– Enjoy a great work-life balance with plenty of time off to recharge.
- Exciting Career Growth– Unlock personal development and career opportunities across the UK & Europe.
- Life Assurance for Peace of Mind– Providing financial security for you and your loved ones.
- 24/7 Employee Assistance Programme– Confidential support for you and your family, whenever you need it.
- Exclusive Gym Discounts– Stay fit and healthy with reduced memberships at top health clubs.
- Comprehensive Healthcare Perks– Access an online GP, a hospital plan, and other wellness benefits.
- Cycle to Work Scheme– Save money while staying active with tax-free bike purchases.
- Retail & Staff Discounts– Enjoy exclusive savings on popular brands and products.
Key Responsibilities
- Responsible for delivering a safety first culture with the customer at heart of everything.
- Working to deliver a balanced performance across key business metrics and KPI measures in line with business goals and objectives.
- Ensuring the branch is operationally efficient, and correct controls and measures are in place to support a customer first experience
- Working as a member of the Fleet team with a customer first attitude
- Ensuring colleagues are focused to deliver a safety first culture at all times
- Improving returns, credits and warranty processes enhancing customer experience and creating frictionless processes when supporting the retail counter.
- Supporting the retail counter to ensure branch retail standards are best in class to establish customer experience excellence.
- Delivering a customer first service through the management of pick to manifest times and achieving all service level agreements.
- Supporting the branch with deliveries when required, ensuring it is set up for growth through best in class customer service and exceptional service level agreements SLAs .
- Ensuring a best in class service is delivered at all times to cement customer excellence.
Skills and Experience
- Great communication skills demonstrate the ability to develop customer relationships.
- Be able to Utilise technology to execute comprehensive fleet checks and delivering a zero accident mentality whilst delivering a safety first culture for all employees and members of the public.
- High levels of focus, energy and drive
- Good business acumen
- Always delivering best in class service to establish customer experience excellence
- Flexibility of day to day tasks to best support the branch.
Why Work for LKQ
- People First:We value our employees just as much as our customers.
- Work-Life Balance:Flexible working options to support your lifestyle.
- Career Growth:Genuine opportunities for progression in a thriving industry.
- Passion for Excellence:Join a team dedicated to being the best at what we do.
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General Assistant employer: Euro Car Parts Limited
Contact Detail:
Euro Car Parts Limited Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land General Assistant
✨Tip Number 1
Familiarise yourself with the company's values and customer promise. Understanding what LKQ Euro Car Parts stands for will help you align your responses during interviews and demonstrate that you're a good fit for their culture.
✨Tip Number 2
Showcase your communication skills by engaging with current employees or customers on social media platforms. This can give you insights into the company’s operations and customer interactions, which you can reference in discussions.
✨Tip Number 3
Prepare to discuss specific examples of how you've delivered excellent customer service in the past. Think about situations where you went above and beyond, as this aligns with their focus on customer experience excellence.
✨Tip Number 4
Be ready to demonstrate your flexibility and adaptability. The role requires handling various tasks, so think of instances where you've successfully managed multiple responsibilities or adapted to changing circumstances.
We think you need these skills to ace General Assistant
Some tips for your application 🫡
Understand the Role: Read the job description thoroughly to understand the key responsibilities and skills required for the General Assistant position. Tailor your application to highlight how your experience aligns with these requirements.
Craft a Strong CV: Ensure your CV is up-to-date and clearly outlines your relevant experience, particularly in customer service and operational roles. Use bullet points for clarity and focus on achievements that demonstrate your ability to deliver excellent service.
Write a Compelling Cover Letter: In your cover letter, express your passion for delivering customer excellence and your understanding of the company's values. Mention specific examples from your past experiences that showcase your communication skills and ability to work in a team.
Proofread Your Application: Before submitting, carefully proofread your CV and cover letter for any spelling or grammatical errors. A polished application reflects your attention to detail and professionalism, which are crucial for the role.
How to prepare for a job interview at Euro Car Parts Limited
✨Show Your Customer Focus
Emphasise your commitment to customer service during the interview. Share specific examples of how you've gone above and beyond for customers in previous roles, as this aligns perfectly with the company's customer-first culture.
✨Demonstrate Flexibility
Highlight your ability to adapt to various tasks and responsibilities. Discuss instances where you've successfully managed multiple duties or adjusted to changing priorities, showcasing your versatility as a General Assistant.
✨Communicate Effectively
Strong communication skills are essential for this role. Practice articulating your thoughts clearly and confidently, and be prepared to discuss how you build relationships with customers and colleagues alike.
✨Understand Safety Protocols
Since the role emphasises a safety-first culture, be ready to talk about your understanding of safety practices in a retail environment. Mention any relevant experience or training that demonstrates your commitment to maintaining a safe workplace.
