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- Tasks: Join us as a General Assistant, supporting customers and ensuring smooth operations daily.
- Company: LKQ is a leading provider in the automotive parts industry, dedicated to excellence.
- Benefits: Enjoy flexible working, competitive salary, enhanced leave, gym discounts, and more!
- Why this job: Be part of a passionate team focused on customer satisfaction and career growth.
- Qualifications: Great communication skills and a customer-first attitude are essential; tech-savvy is a plus.
- Other info: Opportunities for progression across the UK and Europe await you!
The predicted salary is between 24000 - 36000 £ per year.
As a Retail Operative your role is vital to the ongoing success of the branch. Whether it be picking the right part first time in our Warehouse, serving our customers on our retail counter, or delivering parts to our customers directly, the role of a General Assistant is a varied and exciting one. Through your role, you will work to ensure that the branch achieves high performance and operational standards which will ultimately ensure that we deliver our Customer Promise.
What we offer
- People First: We value our employees just as much as our customers.
- Work-Life Balance: Flexible working options to support your lifestyle.
- Career Growth: Genuine opportunities for progression in a thriving industry.
- Passion for Excellence: Join a team dedicated to being the best at what we do.
Key Responsibilities
- Responsible for delivering a safety first culture with the customer at heart of everything.
- Working to deliver a balanced performance across key business metrics and KPI measures in line with business goals and objectives.
- Ensuring the branch is operationally efficient, and correct controls and measures are in place to support a customer first experience.
- Working as a member of the Fleet team with a customer first attitude.
- Ensuring colleagues are focused to deliver a safety first culture at all times.
- Improving returns, credits and warranty processes enhancing customer experience and creating frictionless processes when supporting the retail counter.
- Supporting the retail counter to ensure branch retail standards are best in class to establish customer experience excellence.
- Delivering a customer first service through the management of pick to manifest times and achieving all service level agreements.
- Supporting the branch with deliveries when required, ensuring it is set up for growth through best in class customer service and exceptional service level agreements (SLAs).
- Ensuring a best in class service is delivered at all times to cement customer excellence.
Skills and Experience
- Great communication skills demonstrate the ability to develop customer relationships.
- Be able to utilise technology to execute comprehensive fleet checks and deliver a zero accident mentality whilst delivering a safety first culture for all employees and members of the public.
- High levels of focus, energy and drive.
- Good business acumen.
- Always delivering best in class service to establish customer experience excellence.
- Flexibility of day to day tasks to best support the branch.
Why Work for LKQ
- Competitive Salary – We regularly review our salaries to keep your earnings competitive.
- Enhanced Annual Leave – Enjoy a great work-life balance with plenty of time off to recharge.
- Exciting Career Growth – Unlock personal development and career opportunities across the UK & Europe.
- Pension Contributions – We invest in your future with our contributory pension scheme.
- Life Assurance for Peace of Mind – Providing financial security for you and your loved ones.
- 24/7 Employee Assistance Programme – Confidential support for you and your family, whenever you need it.
- Exclusive Gym Discounts – Stay fit and healthy with reduced memberships at top health clubs.
- Comprehensive Healthcare Perks – Access an online GP, a hospital plan, and other wellness benefits.
- Cycle to Work Scheme – Save money while staying active with tax-free bike purchases.
- Retail & Staff Discounts – Enjoy exclusive savings on popular brands and products.
General Assistant employer: Euro Car Parts Limited
Contact Detail:
Euro Car Parts Limited Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land General Assistant
✨Tip Number 1
Familiarise yourself with the company's customer service philosophy. Since the role emphasises a 'customer first' approach, understanding how they define and deliver excellent service will help you align your mindset with theirs.
✨Tip Number 2
Showcase your communication skills in any interactions you have with the company. Whether it's during a phone call or an informal chat, demonstrating your ability to build rapport with customers can set you apart from other candidates.
✨Tip Number 3
Be prepared to discuss your flexibility and adaptability. The job requires handling various tasks, so sharing examples of how you've successfully managed changing priorities in past roles can highlight your suitability for the position.
✨Tip Number 4
Research the key performance indicators (KPIs) relevant to the role. Understanding what metrics the company values will allow you to speak knowledgeably about how you can contribute to achieving those goals during your discussions.
We think you need these skills to ace General Assistant
Some tips for your application 🫡
Understand the Role: Read the job description carefully to understand the key responsibilities and skills required for the General Assistant position. Tailor your application to highlight how your experience aligns with these requirements.
Craft a Strong CV: Ensure your CV is up-to-date and clearly outlines your relevant experience, skills, and achievements. Use bullet points for clarity and focus on demonstrating your customer service abilities and teamwork.
Write a Compelling Cover Letter: In your cover letter, express your enthusiasm for the role and the company. Mention specific examples of how you have delivered excellent customer service in the past and how you can contribute to the branch's success.
Proofread Your Application: Before submitting, thoroughly proofread your CV and cover letter for any spelling or grammatical errors. A polished application reflects your attention to detail and professionalism.
How to prepare for a job interview at Euro Car Parts Limited
✨Showcase Your Customer Service Skills
As a General Assistant, your ability to connect with customers is crucial. Prepare examples of how you've successfully handled customer interactions in the past, demonstrating your commitment to a customer-first approach.
✨Emphasise Safety Awareness
Given the emphasis on a safety-first culture, be ready to discuss how you prioritise safety in your work. Share any relevant experiences where you contributed to a safe working environment or followed safety protocols.
✨Demonstrate Flexibility and Adaptability
The role requires flexibility in day-to-day tasks. Be prepared to talk about situations where you've had to adapt quickly to changing circumstances or take on various responsibilities to support your team.
✨Highlight Your Teamwork Experience
Working as part of a team is essential for this position. Share examples of how you've collaborated with colleagues to achieve common goals, especially in high-pressure situations or during busy periods.
