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For Companies At a Glance
- Tasks: Support warehouse operations, retail counter, and deliveries while ensuring customer satisfaction.
- Company: Join LKQ, a leader in the automotive parts industry, committed to excellence.
- Benefits: Enjoy competitive salary, enhanced leave, gym discounts, and comprehensive healthcare perks.
- Why this job: Be part of a dynamic team focused on customer service and personal growth.
- Qualifications: Strong communication skills and a passion for delivering excellent service are essential.
- Other info: Flexible working options available to fit your lifestyle.
The predicted salary is between 20000 - 28000 £ per year.
As a Warehouse Operative , you play a vital role in the daily success of the branch. Whether supporting in the warehouse, on the retail counter, or making deliveries, your work is varied and essential. Your contribution helps maintain high performance and ensures we consistently deliver on our Customer Promise.
What we offer
- Competitive Salary– We regularly review our salaries to keep your earnings competitive.
- Enhanced Annual Leave (Including Bank Holidays)– Enjoy a great work-life balance with plenty of time off to recharge.
- Exciting Career Growth– Unlock personal development and career opportunities across the UK & Europe.
- Life Assurance for Peace of Mind– Providing financial security for you and your loved ones.
- 24/7 Employee Assistance Programme– Confidential support for you and your family, whenever you need it.
- Exclusive Gym Discounts– Stay fit and healthy with reduced memberships at top health clubs.
- Comprehensive Healthcare Perks– Access an online GP, a hospital plan, and other wellness benefits.
- Cycle to Work Scheme– Save money while staying active with tax-free bike purchases.
- Retail & Staff Discounts– Enjoy exclusive savings on popular brands and products.
Key Responsibilities
- Responsible for delivering a safety first culture with the customer at heart of everything.
- Working to deliver a balanced performance across key business metrics and KPI measures in line with business goals and objectives.
- Ensuring the branch is operationally efficient, and correct controls and measures are in place to support a customer first experience
- Working as a member of the Fleet team with a customer first attitude
- Ensuring colleagues are focused to deliver a safety first culture at all times
- Improving returns, credits and warranty processes enhancing customer experience and creating frictionless processes when supporting the retail counter.
- Supporting the retail counter to ensure branch retail standards are best in class to establish customer experience excellence.
- Delivering a customer first service through the management of pick to manifest times and achieving all service level agreements.
- Supporting the branch with deliveries when required, ensuring it is set up for growth through best in class customer service and exceptional service level agreements SLAs .
- Ensuring a best in class service is delivered at all times to cement customer excellence.
Skills and Experience
- Great communication skills demonstrate the ability to develop customer relationships.
- Be able to Utilise technology to execute comprehensive fleet checks and delivering a zero accident mentality whilst delivering a safety first culture for all employees and members of the public.
- High levels of focus, energy and drive
- Good business acumen
- Always delivering best in class service to establish customer experience excellence
- Flexibility of day to day tasks to best support the branch.
Why Work for LKQ
- People First:We value our employees just as much as our customers.
- Work-Life Balance:Flexible working options to support your lifestyle.
- Career Growth:Genuine opportunities for progression in a thriving industry.
- Passion for Excellence:Join a team dedicated to being the best at what we do.
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General Assistant employer: Euro Car Parts Limited
Contact Detail:
Euro Car Parts Limited Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land General Assistant
✨Tip Number 1
Familiarise yourself with the company's customer service ethos. Since the role emphasises a 'customer first' culture, understanding their approach to customer satisfaction will help you align your responses during interviews.
✨Tip Number 2
Highlight any previous experience in warehouse operations or retail environments. Be ready to discuss specific examples of how you've contributed to team success and maintained high standards in customer service.
✨Tip Number 3
Demonstrate your ability to adapt to various tasks. The job requires flexibility, so be prepared to share instances where you've successfully managed multiple responsibilities or adapted to changing priorities.
✨Tip Number 4
Showcase your communication skills. Since building customer relationships is key, practice articulating how you've effectively communicated with customers or colleagues in past roles to enhance service delivery.
We think you need these skills to ace General Assistant
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience and skills that align with the responsibilities of a General Assistant. Emphasise your communication skills, ability to work in a team, and any previous warehouse or customer service experience.
Craft a Strong Cover Letter: Write a cover letter that showcases your enthusiasm for the role and the company. Mention specific aspects of the job description that excite you and explain how your background makes you a great fit for the position.
Highlight Safety Awareness: Given the emphasis on a safety-first culture, be sure to mention any relevant training or experiences that demonstrate your commitment to safety in the workplace. This could include certifications or examples from past roles.
Showcase Flexibility and Adaptability: In your application, provide examples of how you've successfully adapted to changing tasks or environments in previous jobs. This will show that you can handle the varied responsibilities of a General Assistant.
How to prepare for a job interview at Euro Car Parts Limited
✨Showcase Your Communication Skills
As a General Assistant, great communication is key. Be prepared to discuss how you've built relationships with customers or colleagues in the past. Use specific examples to demonstrate your ability to convey information clearly and effectively.
✨Emphasise Safety First
Since the role involves delivering a safety-first culture, be ready to talk about your understanding of safety protocols. Share any experiences where you prioritised safety in your previous roles, and how you can contribute to maintaining a safe environment.
✨Demonstrate Flexibility
The job requires flexibility in day-to-day tasks. Prepare to discuss situations where you've adapted to changing circumstances or taken on various responsibilities. Highlight your willingness to support different areas of the branch as needed.
✨Highlight Customer Service Excellence
Customer experience is at the heart of this role. Be ready to share examples of how you've delivered exceptional service in the past. Discuss your approach to resolving customer issues and ensuring satisfaction, as this will resonate well with the interviewers.
