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- Tasks: Lead a dynamic team to deliver outstanding customer service and improve processes.
- Company: Join LKQ UK & Ireland, where people come first.
- Benefits: Competitive salary, enhanced leave, career growth, and health perks.
- Why this job: Make a real impact while developing your leadership skills.
- Qualifications: Strong communication skills and a passion for customer service.
- Other info: Flexible working options and genuine opportunities for progression.
The predicted salary is between 30000 - 42000 £ per year.
Fixed Term contract - to be reviewed in May 2027. Hours: 20 per week with the possibility of overtime. Join LKQ UK & Ireland as a Customer Service Supervisor and lead a dynamic team committed to delivering first-class support. You’ll play a vital role in coaching staff, improving processes, and ensuring our customers receive outstanding service every time. If you’re a natural leader with a passion for people and performance, this is your chance to make a real impact.
What we offer
- Competitive Salary – We regularly review our salaries to keep your earnings competitive.
- Enhanced Annual Leave (Including Bank Holidays) – Enjoy a great work-life balance with plenty of time off to recharge.
- Exciting Career Growth – Unlock personal development and career opportunities across the UK & Europe.
- Life Assurance for Peace of Mind – Providing financial security for you and your loved ones.
- 24/7 Employee Assistance Programme – Confidential support for you and your family, whenever you need it.
- Exclusive Gym Discounts – Stay fit and healthy with reduced memberships at top health clubs.
- Comprehensive Healthcare Perks – Access an online GP, a hospital plan, and other wellness benefits.
- Cycle to Work Scheme – Save money while staying active with tax-free bike purchases.
- Retail & Staff Discounts – Enjoy exclusive savings on popular brands and products.
Key Responsibilities
- Responsible for retail operations, resources, and customer service within the branch.
- Holding regular colleague reviews to strengthen colleague engagement and support development.
- Delivering a structured daily briefing to ensure all colleagues are working to deliver a balanced performance across key business metrics and KPI measures.
- Ensuring all areas of the retail counter always conform to health and safety legislation.
- Ensuring the branch is fully compliant in line with the branch standards to maintain a balanced performance and achieve operational excellence.
- Leading a retail team with a customer first attitude, prompting a customer focused mindset within the branch.
- Adhering to the returns, credits, and warranty processes to enhance customer experience.
- Maintaining shelf availability through accurate completion of stock movement processes.
- Working collaboratively with the operations and sales teams to ensure they are maximizing customer opportunity.
- Minimising customer effort by ensuring a robust Click Collect process is placed and adhered to.
- Ensuring the branch is set up for growth through best in class retail stores.
- Ensuring the retail operations are compliant with the financial audit.
Skills and Experience
- Great communication skills to develop customer relationships and drive customer connectivity.
- High levels of focus, energy, and drive.
- Always delivering best in class service to establish customer experience excellence.
- Flexibility of day to day tasks to best support the branch with strategic thinking.
Why Work for LKQ
- People First: We value our employees just as much as our customers.
- Work-Life Balance: Flexible working options to support your lifestyle.
- Career Growth: Genuine opportunities for progression in a thriving industry.
- Passion for Excellence: Join a team dedicated to being the best at what we do.
Customer Service Supervisor in Dundee employer: Euro Car Parts Limited
Contact Detail:
Euro Car Parts Limited Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Service Supervisor in Dundee
✨Tip Number 1
Network like a pro! Reach out to your connections on LinkedIn or even in person. Let them know you're on the lookout for a Customer Service Supervisor role. You never know who might have the inside scoop on an opportunity!
✨Tip Number 2
Prepare for those interviews! Research LKQ UK & Ireland and understand their values and culture. Think about how your experience aligns with their customer-first approach and be ready to share examples of your leadership skills.
✨Tip Number 3
Practice makes perfect! Get a friend to do mock interviews with you. Focus on common questions for supervisory roles and refine your answers to highlight your ability to coach and develop a team.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you’re genuinely interested in joining the LKQ family and making a difference in customer service.
We think you need these skills to ace Customer Service Supervisor in Dundee
Some tips for your application 🫡
Tailor Your CV: Make sure your CV reflects the skills and experiences that match the Customer Service Supervisor role. Highlight your leadership experience and any relevant achievements that show you can deliver first-class support.
Craft a Compelling Cover Letter: Use your cover letter to tell us why you're passionate about customer service and how you can lead a team effectively. Share specific examples of how you've improved processes or coached staff in the past.
Showcase Your Communication Skills: Since communication is key in this role, make sure your application is clear and concise. Use a friendly tone that reflects your personality while maintaining professionalism.
Apply Through Our Website: We encourage you to apply directly through our website for the best chance of success. It’s the easiest way for us to review your application and get back to you quickly!
How to prepare for a job interview at Euro Car Parts Limited
✨Know the Company Inside Out
Before your interview, take some time to research LKQ UK & Ireland. Understand their values, mission, and the specifics of the Customer Service Supervisor role. This will not only help you answer questions more effectively but also show your genuine interest in the company.
✨Showcase Your Leadership Skills
As a Customer Service Supervisor, you'll be leading a team. Prepare examples from your past experiences where you've successfully coached or developed team members. Highlight how you fostered a customer-first attitude and improved processes, as these are key aspects of the role.
✨Prepare for Scenario-Based Questions
Expect questions that assess your problem-solving skills and ability to handle customer service challenges. Think of specific scenarios where you had to manage difficult situations or improve service delivery. Use the STAR method (Situation, Task, Action, Result) to structure your responses.
✨Ask Insightful Questions
At the end of the interview, have a few thoughtful questions ready. Inquire about the team dynamics, the company's approach to employee development, or how they measure success in the Customer Service department. This shows you're engaged and serious about the position.