Find a job 
Featured Companies 
Featured Universities 
For Companies At a Glance
- Tasks: Lead a team to deliver top-notch customer service and improve processes daily.
- Company: Join LKQ UK & Ireland, a leader in providing exceptional support and services.
- Benefits: Enjoy competitive salary, enhanced leave, gym discounts, and comprehensive healthcare perks.
- Why this job: Make a real impact in a people-first culture with exciting career growth opportunities.
- Qualifications: Strong communication skills and a passion for delivering excellent customer experiences required.
- Other info: Flexible working options available to support your lifestyle.
The predicted salary is between 28800 - 43200 £ per year.
Join LKQ UK & Ireland as a Customer Service Supervisor and lead a dynamic team committed to delivering first-class support. You\’ll play a vital role in coaching staff, improving processes, and ensuring our customers receive outstanding service every time. If you\’re a natural leader with a passion for people and performance, this is your chance to make a real impact.What we offer Competitive Salary – We regularly review our salaries to keep your earnings competitive.Enhanced Annual Leave (Including Bank Holidays) – Enjoy a great work-life balance with plenty of time off to recharge.Exciting Career Growth – Unlock personal development and career opportunities across the UK & Europe.Life Assurance for Peace of Mind – Providing financial security for you and your loved ones.24/7 Employee Assistance Programme – Confidential support for you and your family, whenever you need it.Exclusive Gym Discounts – Stay fit and healthy with reduced memberships at top health clubs.Comprehensive Healthcare Perks – Access an online GP, a hospital plan, and other wellness benefits.Cycle to Work Scheme – Save money while staying active with tax-free bike purchases.Retail & Staff Discounts – Enjoy exclusive savings on popular brands and products.Key Responsibilities Responsible for retail operations, resources, and customer service within the branch. This includes line management responsibility for the Weekend Retail Assistant leading, coaching, and developing a multi skilled team within the branch.Holding regular colleague reviews to strengthen colleague engagement and support development educating, reviewing, and briefing on the importance of a safety first culture.Delivering a structured daily briefing to ensure all colleagues are working to deliver a balanced performance across key business metrics and KPI measures in line with business goals and objectives.Ensuring all areas of the retail counter always conform to health and safety legislation.Ensuring the branch is fully compliant in line with the branch standards to maintain a balanced performance and achieve operational excellence.Ensuring the branch is operationally efficient to deliver safety first culture at all times ensuring all retail colleagues complete the relevant E learning modules.Leading a retail team with a customer first attitude, prompting a customer focused mindset within the branch ensuring that customer service is at the heart of everything.Adhering to the returns, credits, and warranty processes, therefore, enhancing customer experience and creating frictionless processes.Maintaining shelf availability through accurate completion of stock movement processesDelivering a customer first service through efficient pick to manifest times and achieving all service level agreements SLAsWorking collaboratively with the operations and sales teams to ensure they are maximizing customer opportunity.Minimising customer effort creating frictionless processes by ensuring a robust Click Collect process is placed and adhered to.Ensuring the branch is set up for growth through best in class retail stores to outstanding stock management and exceptional SLAsEnsuring the retail operations are compliant with the financial audit.Skills and Experience Great communication skills demonstrate the ability to develop customer relationships and drive customer connectivity.High levels of focus, energy, and drive.Always delivering best in class service to establish customer experience excellence.Flexibility of day to day tasks to best support the branch with strategic thinking.Why Work for LKQ People First: We value our employees just as much as our customers.Work-Life Balance: Flexible working options to support your lifestyle.Career Growth: Genuine opportunities for progression in a thriving industry.Passion for Excellence: Join a team dedicated to being the best at what we do.
#J-18808-Ljbffr
Customer Service Supervisor employer: Euro Car Parts Limited
Contact Detail:
Euro Car Parts Limited Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Service Supervisor
✨Tip Number 1
Familiarise yourself with LKQ's values and mission. Understanding their commitment to customer service and employee well-being will help you align your approach during interviews and discussions.
✨Tip Number 2
Prepare examples of how you've successfully led teams in the past. Highlight specific instances where your leadership improved customer satisfaction or operational efficiency, as this will resonate well with the hiring team.
✨Tip Number 3
Research common challenges in customer service roles and think about how you would address them. Being able to discuss potential solutions shows initiative and a proactive mindset, which are key for a supervisory position.
✨Tip Number 4
Network with current or former employees of LKQ if possible. They can provide insights into the company culture and expectations, which can be invaluable when preparing for your interview.
We think you need these skills to ace Customer Service Supervisor
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in customer service and leadership. Use specific examples that demonstrate your ability to coach and develop a team, as well as your commitment to delivering excellent customer service.
Craft a Compelling Cover Letter: In your cover letter, express your passion for customer service and leadership. Mention how your skills align with the responsibilities outlined in the job description, such as improving processes and ensuring compliance with health and safety legislation.
Showcase Your Communication Skills: Since great communication is key for this role, consider including examples of how you've successfully built relationships with customers or led a team. This will help demonstrate your fit for the position.
Highlight Your Flexibility and Strategic Thinking: Emphasise your ability to adapt to changing tasks and your strategic approach to problem-solving. Provide examples of how you've successfully navigated challenges in previous roles to support branch operations.
How to prepare for a job interview at Euro Car Parts Limited
✨Showcase Your Leadership Skills
As a Customer Service Supervisor, demonstrating your leadership abilities is crucial. Prepare examples of how you've successfully led teams in the past, focusing on coaching and developing staff to enhance performance.
✨Emphasise Customer-Centric Mindset
Highlight your commitment to customer service excellence. Be ready to discuss specific instances where you improved customer experiences or streamlined processes to make interactions smoother for customers.
✨Prepare for Scenario-Based Questions
Expect questions that assess your problem-solving skills and ability to handle challenging situations. Think of scenarios where you had to manage conflicts or improve team dynamics, and be prepared to share your thought process.
✨Research LKQ's Values and Culture
Familiarise yourself with LKQ's mission and values, particularly their 'People First' approach. This will help you align your answers with their culture and demonstrate that you're a good fit for the team.
