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For Companies At a Glance
- Tasks: Lead a team to deliver top-notch customer service and improve processes daily.
- Company: Join LKQ UK & Ireland, a leader in providing exceptional support and services.
- Benefits: Enjoy competitive salary, enhanced leave, gym discounts, and comprehensive healthcare perks.
- Why this job: Make a real impact in a people-first culture with exciting career growth opportunities.
- Qualifications: Strong communication skills and a passion for delivering excellent customer experiences required.
- Other info: Flexible working options available to support your lifestyle.
The predicted salary is between 28800 - 43200 £ per year.
Join LKQ UK & Ireland as a Customer Service Supervisor and lead a dynamic team committed to delivering first-class support. You’ll play a vital role in coaching staff, improving processes, and ensuring our customers receive outstanding service every time. If you\’re a natural leader with a passion for people and performance, this is your chance to make a real impact.
What we offer
- Competitive Salary– We regularly review our salaries to keep your earnings competitive.
- Enhanced Annual Leave (Including Bank Holidays)– Enjoy a great work-life balance with plenty of time off to recharge.
- Exciting Career Growth– Unlock personal development and career opportunities across the UK & Europe.
- Life Assurance for Peace of Mind– Providing financial security for you and your loved ones.
- 24/7 Employee Assistance Programme– Confidential support for you and your family, whenever you need it.
- Exclusive Gym Discounts– Stay fit and healthy with reduced memberships at top health clubs.
- Comprehensive Healthcare Perks– Access an online GP, a hospital plan, and other wellness benefits.
- Cycle to Work Scheme– Save money while staying active with tax-free bike purchases.
- Retail & Staff Discounts– Enjoy exclusive savings on popular brands and products.
Key Responsibilities
- Responsible for retail operations, resources, and customer service within the branch. This includes line management responsibility for the Weekend Retail Assistant leading, coaching, and developing a multi skilled team within the branch.
- Holding regular colleague reviews to strengthen colleague engagement and support development educating, reviewing, and briefing on the importance of a safety first culture.
- Delivering a structured daily briefing to ensure all colleagues are working to deliver a balanced performance across key business metrics and KPI measures in line with business goals and objectives.
- Ensuring all areas of the retail counter always conform to health and safety legislation.
- Ensuring the branch is fully compliant in line with the branch standards to maintain a balanced performance and achieve operational excellence.
- Ensuring the branch is operationally efficient to deliver safety first culture at all times ensuring all retail colleagues complete the relevant E learning modules.
- Leading a retail team with a customer first attitude, prompting a customer focused mindset within the branch ensuring that customer service is at the heart of everything.
- Adhering to the returns, credits, and warranty processes, therefore, enhancing customer experience and creating frictionless processes.
- Maintaining shelf availability through accurate completion of stock movement processes
- Delivering a customer first service through efficient pick to manifest times and achieving all service level agreements SLAs
- Working collaboratively with the operations and sales teams to ensure they are maximizing customer opportunity.
- Minimising customer effort creating frictionless processes by ensuring a robust Click Collect process is placed and adhered to.
- Ensuring the branch is set up for growth through best in class retail stores to outstanding stock management and exceptional SLAs
- Ensuring the retail operations are compliant with the financial audit.
Skills and Experience
- Great communication skills demonstrate the ability to develop customer relationships and drive customer connectivity.
- High levels of focus, energy, and drive.
- Always delivering best in class service to establish customer experience excellence.
- Flexibility of day to day tasks to best support the branch with strategic thinking.
Why Work for LKQ
- People First:We value our employees just as much as our customers.
- Work-Life Balance:Flexible working options to support your lifestyle.
- Career Growth:Genuine opportunities for progression in a thriving industry.
- Passion for Excellence:Join a team dedicated to being the best at what we do.
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Customer Service Supervisor employer: Euro Car Parts Limited
Contact Detail:
Euro Car Parts Limited Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Service Supervisor
✨Tip Number 1
Showcase your leadership skills during the interview. Prepare examples of how you've successfully coached and developed team members in previous roles, as this is a key responsibility for the Customer Service Supervisor position.
✨Tip Number 2
Familiarise yourself with LKQ's customer service philosophy and values. Being able to articulate how your personal approach aligns with their commitment to outstanding service will set you apart from other candidates.
✨Tip Number 3
Research common challenges in retail operations and customer service. Be ready to discuss how you would address these issues, demonstrating your strategic thinking and problem-solving abilities relevant to the role.
✨Tip Number 4
Network with current or former employees of LKQ if possible. Gaining insights into the company culture and expectations can help you tailor your approach and show that you're genuinely interested in being part of their team.
We think you need these skills to ace Customer Service Supervisor
Some tips for your application 🫡
Understand the Role: Before applying, make sure to thoroughly read the job description for the Customer Service Supervisor position. Understand the key responsibilities and required skills, so you can tailor your application accordingly.
Highlight Relevant Experience: In your CV and cover letter, emphasise any previous experience in customer service or team leadership roles. Use specific examples to demonstrate how you've successfully managed teams and improved customer satisfaction.
Showcase Your Skills: Make sure to highlight your communication skills, energy, and drive in your application. Provide examples of how you've delivered excellent customer service and built strong relationships with customers.
Tailor Your Cover Letter: Craft a personalised cover letter that reflects your passion for people and performance. Mention why you want to work for LKQ UK & Ireland specifically and how you align with their values and goals.
How to prepare for a job interview at Euro Car Parts Limited
✨Showcase Your Leadership Skills
As a Customer Service Supervisor, you'll be leading a team. Be prepared to discuss your leadership style and provide examples of how you've successfully coached and developed team members in the past.
✨Demonstrate Customer-Centric Thinking
Highlight your commitment to customer service excellence. Share specific instances where you went above and beyond to enhance the customer experience, as this role is all about putting customers first.
✨Prepare for Process Improvement Discussions
The job involves improving processes. Think of examples where you've identified inefficiencies and implemented changes that led to better outcomes. This will show your strategic thinking and problem-solving abilities.
✨Understand Health and Safety Regulations
Since compliance with health and safety legislation is crucial, brush up on relevant regulations. Be ready to discuss how you would ensure your team adheres to these standards while maintaining operational efficiency.
