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For Companies At a Glance
- Tasks: Supervise daily operations, motivate the team, and ensure excellent customer service.
- Company: Join LKQ, a people-first company that values employees and customers alike.
- Benefits: Enjoy flexible working, competitive salary, enhanced leave, and exclusive discounts.
- Why this job: Be part of a passionate team dedicated to excellence and career growth.
- Qualifications: Strong communication skills and a drive for customer experience excellence required.
- Other info: Opportunities for personal development across the UK & Europe.
The predicted salary is between 28800 - 43200 £ per year.
You will supervise the day to day smooth running of the department, motivate the team to drive performance and ensure all activities are completed on time and in a professional manner. This role will lead, guide and support the team to deliver fantastic customer service to our customers. In addition to this you will support the Contact Centre Management team in recruiting, inducting and developing the individual capabilities of all new and existing colleagues.
Key Responsibilities
- Responsible for retail operations, resources, and customer service within the branch.
- Line management responsibility for the Weekend Retail Assistant leading, coaching, and developing a multi-skilled team within the branch.
- Holding regular colleague reviews to strengthen colleague engagement and support development.
- Educating, reviewing, and briefing on the importance of a safety first culture.
- Delivering a structured daily briefing to ensure all colleagues are working to deliver a balanced performance across key business metrics and KPI measures in line with business goals and objectives.
- Ensuring all areas of the retail counter conform to health and safety legislation.
- Ensuring the branch is fully compliant in line with the branch standards to maintain a balanced performance and achieve operational excellence.
- Ensuring the branch is operationally efficient to deliver a safety first culture at all times.
- Leading a retail team with a customer first attitude, prompting a customer focused mindset within the branch.
- Adhering to the returns, credits, and warranty processes to enhance customer experience.
- Maintaining shelf availability through accurate completion of stock movement processes.
- Delivering a customer first service through efficient pick to manifest times and achieving all service level agreements (SLAs).
- Working collaboratively with the operations and sales teams to maximize customer opportunity.
- Minimising customer effort by ensuring a robust Click Collect process is placed and adhered to.
- Ensuring the branch is set up for growth through best in class retail stores and exceptional SLAs.
- Ensuring the retail operations are compliant with the financial audit.
Skills and Experience
- Great communication skills to develop customer relationships and drive customer connectivity.
- High levels of focus, energy, and drive.
- Always delivering best in class service to establish customer experience excellence.
- Flexibility of day to day tasks to best support the branch with strategic thinking.
What we offer
- Competitive Salary – Regular salary reviews to keep your earnings competitive.
- Enhanced Annual Leave – Enjoy a great work-life balance with plenty of time off to recharge.
- Exciting Career Growth – Unlock personal development and career opportunities across the UK & Europe.
- Pension Contributions – We invest in your future with our contributory pension scheme.
- Life Assurance for Peace of Mind – Providing financial security for you and your loved ones.
- 24/7 Employee Assistance Programme – Confidential support for you and your family, whenever you need it.
- Exclusive Gym Discounts – Stay fit and healthy with reduced memberships at top health clubs.
- Comprehensive Healthcare Perks – Access an online GP, a hospital plan, and other wellness benefits.
- Cycle to Work Scheme – Save money while staying active with tax-free bike purchases.
- Retail & Staff Discounts – Enjoy exclusive savings on popular brands and products.
Customer Service Supervisor employer: Euro Car Parts Limited
Contact Detail:
Euro Car Parts Limited Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Service Supervisor
✨Tip Number 1
Familiarise yourself with the key responsibilities outlined in the job description. Understanding the day-to-day operations and expectations will help you demonstrate your knowledge during the interview.
✨Tip Number 2
Showcase your leadership skills by preparing examples of how you've motivated and developed teams in previous roles. This will highlight your ability to drive performance and support your colleagues effectively.
✨Tip Number 3
Research LKQ's values and culture, particularly their 'People First' approach. Be ready to discuss how you align with these values and how you can contribute to a positive work environment.
✨Tip Number 4
Prepare to discuss your experience with customer service excellence. Think of specific instances where you've gone above and beyond to enhance customer experiences, as this is crucial for the role.
We think you need these skills to ace Customer Service Supervisor
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in customer service and team supervision. Use specific examples that demonstrate your ability to motivate a team and deliver excellent customer service.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for customer service and leadership. Mention how your skills align with the responsibilities outlined in the job description, such as managing retail operations and ensuring compliance with health and safety legislation.
Highlight Key Skills: In your application, emphasise your communication skills, energy, and strategic thinking. These are crucial for the role of Customer Service Supervisor, so provide examples of how you've successfully used these skills in previous positions.
Proofread Your Application: Before submitting, carefully proofread your CV and cover letter for any spelling or grammatical errors. A polished application reflects your attention to detail and professionalism, which are essential for this role.
How to prepare for a job interview at Euro Car Parts Limited
✨Showcase Your Leadership Skills
As a Customer Service Supervisor, you'll be leading a team. Be prepared to discuss your leadership style and provide examples of how you've motivated and developed team members in the past.
✨Demonstrate Customer-Centric Thinking
This role is all about delivering fantastic customer service. Share specific instances where you've gone above and beyond for customers, and explain how you would instil a customer-first mindset within your team.
✨Prepare for Scenario-Based Questions
Expect questions that assess your problem-solving abilities. Think of scenarios where you've had to handle difficult situations or conflicts within a team, and be ready to explain your approach and the outcomes.
✨Understand the Company Culture
Research LKQ's values and culture. Be ready to discuss how your personal values align with theirs, especially regarding their 'People First' philosophy and commitment to career growth and excellence.
