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For Companies At a Glance
- Tasks: Lead a dynamic team to deliver outstanding customer service and improve processes.
- Company: Join LKQ UK & Ireland, a people-first company that values its employees.
- Benefits: Competitive salary, enhanced leave, career growth, and exclusive gym discounts.
- Why this job: Make a real impact while developing your leadership skills in a supportive environment.
- Qualifications: Great communication skills and a passion for customer service.
- Other info: Flexible working options and genuine opportunities for progression.
The predicted salary is between 28800 - 43200 £ per year.
Join LKQ UK & Ireland as a Customer Service Supervisor and lead a dynamic team committed to delivering first-class support. You’ll play a vital role in coaching staff, improving processes, and ensuring our customers receive outstanding service every time. If you\’re a natural leader with a passion for people and performance, this is your chance to make a real impact.
What we offer
- Competitive Salary– We regularly review our salaries to keep your earnings competitive.
- Enhanced Annual Leave (Including Bank Holidays)– Enjoy a great work-life balance with plenty of time off to recharge.
- Exciting Career Growth– Unlock personal development and career opportunities across the UK & Europe.
- Life Assurance for Peace of Mind– Providing financial security for you and your loved ones.
- 24/7 Employee Assistance Programme– Confidential support for you and your family, whenever you need it.
- Exclusive Gym Discounts– Stay fit and healthy with reduced memberships at top health clubs.
- Comprehensive Healthcare Perks– Access an online GP, a hospital plan, and other wellness benefits.
- Cycle to Work Scheme– Save money while staying active with tax-free bike purchases.
- Retail & Staff Discounts– Enjoy exclusive savings on popular brands and products.
Key Responsibilities
- Responsible for retail operations, resources, and customer service within the branch. This includes line management responsibility for the Weekend Retail Assistant leading, coaching, and developing a multi skilled team within the branch.
- Holding regular colleague reviews to strengthen colleague engagement and support development educating, reviewing, and briefing on the importance of a safety first culture.
- Delivering a structured daily briefing to ensure all colleagues are working to deliver a balanced performance across key business metrics and KPI measures in line with business goals and objectives.
- Ensuring all areas of the retail counter always conform to health and safety legislation.
- Ensuring the branch is fully compliant in line with the branch standards to maintain a balanced performance and achieve operational excellence.
- Ensuring the branch is operationally efficient to deliver safety first culture at all times ensuring all retail colleagues complete the relevant E learning modules.
- Leading a retail team with a customer first attitude, prompting a customer focused mindset within the branch ensuring that customer service is at the heart of everything.
- Adhering to the returns, credits, and warranty processes, therefore, enhancing customer experience and creating frictionless processes.
- Maintaining shelf availability through accurate completion of stock movement processes
- Delivering a customer first service through efficient pick to manifest times and achieving all service level agreements SLAs
- Working collaboratively with the operations and sales teams to ensure they are maximizing customer opportunity.
- Minimising customer effort creating frictionless processes by ensuring a robust Click Collect process is placed and adhered to.
- Ensuring the branch is set up for growth through best in class retail stores to outstanding stock management and exceptional SLAs
- Ensuring the retail operations are compliant with the financial audit.
Skills and Experience
- Great communication skills demonstrate the ability to develop customer relationships and drive customer connectivity.
- High levels of focus, energy, and drive.
- Always delivering best in class service to establish customer experience excellence.
- Flexibility of day to day tasks to best support the branch with strategic thinking.
Why Work for LKQ
- People First:We value our employees just as much as our customers.
- Work-Life Balance:Flexible working options to support your lifestyle.
- Career Growth:Genuine opportunities for progression in a thriving industry.
- Passion for Excellence:Join a team dedicated to being the best at what we do.
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Customer Service Supervisor employer: Euro Car Parts Limited
Contact Detail:
Euro Car Parts Limited Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Service Supervisor
✨Tip Number 1
Network like a pro! Reach out to people in the industry, attend events, and connect on LinkedIn. You never know who might have the inside scoop on job openings or can put in a good word for you.
✨Tip Number 2
Prepare for interviews by researching the company and its culture. Understand their values and think about how your experience aligns with their goals. This will help you stand out as a candidate who truly gets what they’re about.
✨Tip Number 3
Practice makes perfect! Do mock interviews with friends or family to get comfortable with common questions. The more you practice, the more confident you'll feel when it’s time to shine.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen. Plus, we love seeing candidates who are proactive about joining our team!
We think you need these skills to ace Customer Service Supervisor
Some tips for your application 🫡
Tailor Your CV: Make sure your CV reflects the skills and experiences that match the Customer Service Supervisor role. Highlight your leadership abilities and any relevant achievements in customer service to grab our attention!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Share your passion for people and performance, and explain why you’re the perfect fit for our team. Keep it engaging and personal – we want to get to know you!
Showcase Your Communication Skills: Since communication is key in this role, make sure your application is clear and concise. Use straightforward language and structure your thoughts well to demonstrate your ability to connect with others.
Apply Through Our Website: We encourage you to apply directly through our website for a smoother process. It’s the best way for us to receive your application and ensures you don’t miss out on any important updates!
How to prepare for a job interview at Euro Car Parts Limited
✨Know the Company Inside Out
Before your interview, take some time to research LKQ UK & Ireland. Understand their values, mission, and what sets them apart in the customer service industry. This knowledge will not only impress your interviewers but also help you align your answers with their expectations.
✨Showcase Your Leadership Skills
As a Customer Service Supervisor, demonstrating your leadership abilities is crucial. Prepare examples of how you've successfully led teams, coached staff, or improved processes in previous roles. Use the STAR method (Situation, Task, Action, Result) to structure your responses effectively.
✨Emphasise Customer-Centric Mindset
LKQ values a customer-first attitude, so be ready to discuss how you've prioritised customer satisfaction in your past experiences. Share specific instances where you went above and beyond to enhance the customer experience, and how you plan to instil this mindset in your team.
✨Prepare Questions to Ask
Interviews are a two-way street, so come prepared with thoughtful questions about the role, team dynamics, and company culture. This shows your genuine interest in the position and helps you assess if LKQ is the right fit for you. Consider asking about their approach to employee development or how they measure success in customer service.
