At a Glance
- Tasks: Supervise daily operations, motivate the team, and ensure top-notch customer service.
- Company: Join a people-first organisation that values both colleagues and customers.
- Benefits: Enjoy flexible working, 22 days annual leave, and career progression opportunities.
- Other info: Supportive environment with a focus on work-life balance and personal development.
- Why this job: Lead a dynamic team and make a real impact on customer experiences.
- Qualifications: Strong communication skills and a passion for delivering excellent service.
The predicted salary is between 30000 - 40000 £ per year.
You will supervise the day to day smooth running of the department, motivate the team to drive performance and ensure all activities are completed on time and in a professional manner. This role will lead, guide and support the team to deliver fantastic customer service to our customers. In addition to this you will support the Contact Centre Management team in recruiting, inducting and developing the individual capabilities of all new and existing colleagues.
We are a people first organisation for our colleagues, the customer is at the heart of everything we do, and in turn we put our colleagues at the forefront of our business. As with many of our roles, we are happy to talk about flexible working options, we are committed to supporting a healthy work-life balance. We’re looking for people who love what they do, are passionate about delivering only the very best and make it their business to excel, whatever their role. We strive to support all our employees through their individual career paths and thrive within our business.
Key Responsibilities
- Responsible for retail operations, resources, and customer service within the branch.
- Line management responsibility for the Weekend Retail Assistant leading, coaching, and developing a multi-skilled team within the branch.
- Holding regular colleague reviews to strengthen colleague engagement and support development.
- Educating, reviewing, and briefing on the importance of a safety first culture.
- Delivering a structured daily briefing to ensure all colleagues are working to deliver a balanced performance across key business metrics and KPI measures in line with business goals and objectives.
- Ensuring all areas of the retail counter always conform to health and safety legislation.
- Ensuring the branch is fully compliant in line with the branch standards to maintain a balanced performance and achieve operational excellence.
- Ensuring the branch is operationally efficient to deliver a safety first culture at all times ensuring all retail colleagues complete the relevant E-learning modules.
- Leading a retail team with a customer first attitude, prompting a customer focused mindset within the branch.
- Adhering to the returns, credits, and warranty processes, enhancing customer experience and creating frictionless processes.
- Maintaining shelf availability through accurate completion of stock movement processes.
- Delivering a customer first service through efficient pick to manifest times and achieving all service level agreements (SLAs).
- Working collaboratively with the operations and sales teams to ensure they are maximising customer opportunity.
- Minimising customer effort by ensuring a robust Click Collect process is placed and adhered to.
- Ensuring the branch is set up for growth through best in class retail stores to outstanding stock management and exceptional SLAs.
- Ensuring the retail operations are compliant with the financial audit.
Skills and Experience
- Great communication skills demonstrating the ability to develop customer relationships and drive customer connectivity.
- High levels of focus, energy, and drive.
- Always delivering best in class service to establish customer experience excellence.
- Flexibility of day to day tasks to best support the branch with strategic thinking.
Why Work for LKQ
- Pension
- 22 days annual leave
- Genuine career progression
- Access to a 24 hour Employee Assistance Programme, offering financial and wellbeing support
Duty Manager in Coatbridge employer: Euro Car Parts Limited
At LKQ, we prioritise our colleagues and foster a vibrant work culture that champions flexibility and work-life balance. As a Duty Manager, you will not only lead a dedicated team to deliver exceptional customer service but also benefit from genuine career progression opportunities and a supportive environment that values your growth and wellbeing.
StudySmarter Expert Advice🤫
We think this is how you could land Duty Manager in Coatbridge
✨Tip Number 1
Network like a pro! Reach out to people in the industry, attend events, and connect on LinkedIn. You never know who might have the inside scoop on job openings or can put in a good word for you.
✨Tip Number 2
Prepare for interviews by researching the company and its culture. Understand their values and how they align with your own. This will help you show that you're not just a fit for the role, but for the team too!
✨Tip Number 3
Practice makes perfect! Do mock interviews with friends or family to get comfortable with common questions. The more you practice, the more confident you'll feel when it’s time to shine.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen. Plus, we love seeing candidates who are proactive about joining our team!
We think you need these skills to ace Duty Manager in Coatbridge
Some tips for your application 🫡
Show Your Passion:When writing your application, let your enthusiasm for the role shine through! We want to see that you’re genuinely excited about delivering fantastic customer service and leading a team. Share specific examples of how you've motivated others in the past.
Tailor Your Application:Make sure to customise your application to match the job description. Highlight your experience in retail operations and any leadership roles you've had. We love seeing how your skills align with our values and the responsibilities of the Duty Manager position.
Be Clear and Concise:Keep your application straightforward and to the point. Use clear language and avoid jargon. We appreciate a well-structured application that makes it easy for us to see your qualifications and fit for the role.
Apply Through Our Website:Don’t forget to submit your application through our website! It’s the best way for us to receive your details and ensures you’re considered for the role. Plus, it shows you’re serious about joining our team!
How to prepare for a job interview at Euro Car Parts Limited
✨Know the Role Inside Out
Before your interview, make sure you thoroughly understand the Duty Manager role. Familiarise yourself with the key responsibilities and how they align with the company's values, especially their focus on customer service and team development.
✨Showcase Your Leadership Skills
Prepare examples of how you've successfully led a team in the past. Highlight your ability to motivate others, drive performance, and create a positive work environment. This will demonstrate that you can support and develop your colleagues effectively.
✨Emphasise Customer Service Excellence
Since the company prioritises customer experience, be ready to discuss how you've delivered exceptional service in previous roles. Share specific instances where you went above and beyond to meet customer needs and how you fostered a customer-first mindset within your team.
✨Ask Insightful Questions
Prepare thoughtful questions about the company's culture, team dynamics, and growth opportunities. This shows your genuine interest in the role and helps you assess if the company is the right fit for you, especially regarding their commitment to employee wellbeing and career progression.
