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- Tasks: Supervise a dynamic team to deliver top-notch customer service and drive performance.
- Company: Join LKQ, where we prioritise our people and foster a supportive culture.
- Benefits: Enjoy competitive pay, enhanced leave, gym discounts, and comprehensive healthcare perks.
- Why this job: Make a real impact by leading a customer-first team in a thriving industry.
- Qualifications: Strong communication skills and a passion for delivering excellent customer experiences.
- Other info: Flexible working options and exciting career growth opportunities await you!
The predicted salary is between 30000 - 42000 £ per year.
You will supervise the day to day smooth running of the department, motivate the team to drive performance and ensure all activities are completed on time and in a professional manner. This role will lead, guide and support the team to deliver fantastic customer service to our customers. In addition to this you will support the Contact Centre Management team in recruiting, inducting and developing the individual capabilities of all new and existing colleagues.
What we offer:
- Competitive Salary – We regularly review our salaries to keep your earnings competitive.
- Enhanced Annual Leave (Including Bank Holidays) – Enjoy a great work-life balance with plenty of time off to recharge.
- Exciting Career Growth – Unlock personal development and career opportunities across the UK & Europe.
- Life Assurance for Peace of Mind – Providing financial security for you and your loved ones.
- 24/7 Employee Assistance Programme – Confidential support for you and your family, whenever you need it.
- Exclusive Gym Discounts – Stay fit and healthy with reduced memberships at top health clubs.
- Comprehensive Healthcare Perks – Access an online GP, a hospital plan, and other wellness benefits.
- Cycle to Work Scheme – Save money while staying active with tax-free bike purchases.
- Retail & Staff Discounts – Enjoy exclusive savings on popular brands and products.
Key Responsibilities:
- Responsible for retail operations, resources, and customer service within the branch.
- Holding regular colleague reviews to strengthen colleague engagement and support development educating, reviewing, and briefing on the importance of a safety first culture.
- Delivering a structured daily briefing to ensure all colleagues are working to deliver a balanced performance across key business metrics and KPI measures in line with business goals and objectives.
- Ensuring all areas of the retail counter always conform to health and safety legislation.
- Ensuring the branch is fully compliant in line with the branch standards to maintain a balanced performance and achieve operational excellence.
- Ensuring the branch is operationally efficient to deliver safety first culture at all times ensuring all retail colleagues complete the relevant E learning modules.
- Leading a retail team with a customer first attitude, prompting a customer focused mindset within the branch ensuring that customer service is at the heart of everything.
- Adhering to the returns, credits, and warranty processes, therefore, enhancing customer experience and creating frictionless processes.
- Maintaining shelf availability through accurate completion of stock movement processes.
- Delivering a customer first service through efficient pick to manifest times and achieving all service level agreements (SLAs).
- Working collaboratively with the operations and sales teams to ensure they are maximizing customer opportunity.
- Minimising customer effort creating frictionless processes by ensuring a robust Click Collect process is placed and adhered to.
- Ensuring the branch is set up for growth through best in class retail stores to outstanding stock management and exceptional SLAs.
- Ensuring the retail operations are compliant with the financial audit.
Skills and Experience:
- Great communication skills demonstrate the ability to develop customer relationships and drive customer connectivity.
- High levels of focus, energy, and drive.
- Always delivering best in class service to establish customer experience excellence.
- Flexibility of day to day tasks to best support the branch with strategic thinking.
Why Work for LKQ:
- People First: We value our employees just as much as our customers.
- Work-Life Balance: Flexible working options to support your lifestyle.
- Career Growth: Genuine opportunities for progression in a thriving industry.
- Passion for Excellence: Join a team dedicated to being the best at what we do.
Customer Service Supervisor in Chester employer: Euro Car Parts Limited
Contact Detail:
Euro Car Parts Limited Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Service Supervisor in Chester
✨Tip Number 1
Get to know the company culture before your interview. Check out their social media and website to see how they interact with customers and employees. This will help you tailor your answers to show you're a perfect fit for their team.
✨Tip Number 2
Practice your responses to common interview questions, but keep it natural. Use the STAR method (Situation, Task, Action, Result) to structure your answers, especially when discussing your experience in customer service and team management.
✨Tip Number 3
Don’t forget to prepare some questions for your interviewer! This shows your interest in the role and helps you figure out if the company is the right fit for you. Ask about their approach to team development or how they measure customer satisfaction.
✨Tip Number 4
After the interview, send a quick thank-you email. It’s a nice touch that keeps you on their radar. Mention something specific from your conversation to remind them of your enthusiasm for the role. And remember, apply through our website for the best chance!
We think you need these skills to ace Customer Service Supervisor in Chester
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your CV and cover letter for the Customer Service Supervisor role. Highlight your experience in leading teams and delivering excellent customer service, as this is what we’re all about at StudySmarter!
Showcase Your Leadership Skills: In your application, don’t forget to mention any previous experience you have in motivating and developing a team. We want to see how you can guide and support others to achieve fantastic results!
Be Professional Yet Personable: While it’s important to maintain professionalism, let your personality shine through in your writing. We love candidates who can connect with our values and show their passion for customer service.
Apply Through Our Website: We encourage you to submit your application directly through our website. It’s the best way for us to receive your details and ensures you’re considered for the role without any hiccups!
How to prepare for a job interview at Euro Car Parts Limited
✨Know the Role Inside Out
Before your interview, make sure you thoroughly understand the responsibilities of a Customer Service Supervisor. Familiarise yourself with the key tasks mentioned in the job description, like motivating the team and ensuring operational efficiency. This will help you demonstrate your knowledge and show that you're genuinely interested in the role.
✨Showcase Your Leadership Skills
As a supervisor, you'll need to lead and support your team effectively. Prepare examples from your past experiences where you've successfully motivated a team or improved performance. Highlight your ability to conduct colleague reviews and foster a customer-first attitude, as these are crucial for the position.
✨Prepare for Scenario-Based Questions
Expect questions that assess how you'd handle specific situations, such as dealing with a difficult customer or managing team conflicts. Think of relevant scenarios from your previous roles and how you resolved them. This will showcase your problem-solving skills and your commitment to delivering excellent customer service.
✨Ask Insightful Questions
At the end of the interview, take the opportunity to ask questions that reflect your interest in the company and the role. Inquire about the team's current challenges or how success is measured in the department. This not only shows your enthusiasm but also helps you gauge if the company culture aligns with your values.
