At a Glance
- Tasks: Manage customer communication and support the team with administrative tasks.
- Company: Join a leading tech-based car parking company with over 50 years of experience.
- Benefits: Earn £13.21 per hour with opportunities for career progression.
- Other info: Enjoy a 4 on, 4 off shift pattern with excellent team support.
- Why this job: Work nights in a dynamic environment and make a real impact.
- Qualifications: Strong communication skills and IT literacy required.
The predicted salary is between 13.21 - 13.21 £ per hour.
An exciting Administrator and Call Centre Controller role paying £13.21 per hour and offering career progression opportunities for a permanent role based in our Marylebone, London office.
We are offering a fantastic opportunity for an experienced Call Centre Controller with an immediate start at a market leading, dynamic and renowned property, technology and innovative, technology-based car parking company. Euro Car Parks is a market leading, renowned UK business, established over 50 years ago. The company operates over 3500 sites across the UK and Ireland providing specialist services to a wide range of blue-chip clients.
The Administrator and Call Centre Controller (nights) role is based in our Marylebone office and operates on a 4 on, 4 off shift pattern, working from 6pm to 6am, with an average of 45 hours per week.
Main Responsibilities
- Supporting the business by ensuring customer and client communication is managed to the highest level
- Answering incoming calls and responding quickly and efficiently to emails
- General administration tasks
- Collate data and information and keep accurate records
- Updating internal software and systems
- Ensure site standards are maintained in accordance with the current onsite cleaning programme.
Skills:
- Self-Motivated with the ability to work within a team and independently
- Proactive in identifying and improving systems and procedures
- IT Literate and numerate
- Excellent communication skills both written and verbal
- Excellent organisational skills and the ability to prioritise workloads
- Strong attention to detail
If you feel you have the skills and qualities to undertake this role, please click apply.
We are an equal opportunities employer.
Locations
Administrator and Call Centre Controller (Nights) in Islington, Norfolk employer: Euro Car Parks
Join a market-leading company in the heart of Central London, where your role as a Bid and Tender Executive will be both rewarding and impactful. With a competitive salary range of £40,000 to £55,000, plus bonuses, we prioritise employee growth through continuous development opportunities and a vibrant work culture that fosters collaboration and innovation. Experience the unique advantage of working in a dynamic environment that values your contributions and supports your career aspirations.
StudySmarter Expert Advice🤫
We think this is how you could land Administrator and Call Centre Controller (Nights) in Islington, Norfolk
✨Get to Know the Company Culture
Before jumping into applications, it’s super helpful to understand the vibe at Euro Car Parks. Check out their social media, read reviews on sites like Glassdoor, and see how they engage with customers. It'll give you clues on their values and help tailor your conversation during interviews.
✨Join Customer Support Communities
Dive into online communities like those on Reddit or LinkedIn where customer support pros hang out. Participating in discussions or asking questions can make you more visible to potential recruiters and help you learn about job openings at companies like Euro Car Parks before they even post them.
✨Attend Job Fairs or Networking Events
Look out for local job fairs or events specifically for customer support roles. This is your chance to meet hiring managers face-to-face, and you might even get the opportunity to interview on the spot!
✨Show Off Your Skills with Customer Interactions
In the customer support world, showcasing your communication skills is key. Consider creating a short video introducing yourself or even doing a mock call to showcase your abilities. It's a memorable way to stand out, especially if you can share this during your interview process!
We think you need these skills to ace Administrator and Call Centre Controller (Nights) in Islington, Norfolk
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, clear communication is key. Make sure your CV highlights any experience you've had in customer-facing roles and your ability to resolve issues. Don't shy away from including specific examples of how you've gone above and beyond to help customers – this really shows your potential in the role.
Tailor Your Cover Letter to Euro Car Parks:Your cover letter is your chance to shine! Tell us why you want to work at Euro Car Parks specifically. Mention any unique aspects of our company that resonate with you and how your skills can enhance our customer support. This personal touch will set your application apart from the rest!
Highlight Any Relevant Tools or Tech Skills:If you've used customer support software like Zendesk or Freshdesk or have experience with CRM systems, make sure to mention these in your application. Being familiar with industry-standard tools can be a big plus for us when we’re reviewing applications, as it shows you can hit the ground running!
Demonstrate Your Problem-Solving Skills:Customer support roles often require a knack for problem-solving. In your application, share examples of past experiences where you've tackled tough situations or resolved conflicts effectively. This will give us a good sense of how you handle challenges—an essential skill for success at Euro Car Parks!
How to prepare for a job interview at Euro Car Parks
✨Show Off Your People Skills
In customer support, it's all about communicating effectively. Prepare to share instances from your past experiences where you handled difficult customers or resolved conflicts. We want to hear how you empathised and found the best solutions, so think of specific examples to back up your stories!
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like Zendesk or Freshdesk, and make sure to review how you’ve used any similar systems in the past. During the interview, being able to discuss your hands-on experience with software or ticketing systems can really set you apart from the competition, so don’t skip this prep!
✨Show Genuine Enthusiasm
As this is a full-time role, employers want someone who isn’t just looking for any job, but wants to grow within customer support. Make sure to express your enthusiasm for helping customers and your desire to develop your skills. Show them why you're passionate about this field!
✨Practice Common Scenarios
Be prepared for role-playing scenarios where you might have to reassess a solution with a frustrated customer or explain a complex process in simple terms. Practising these common scenarios can help us feel more confident and demonstrate our practical skills effectively during the interview.
