At a Glance
- Tasks: Support and optimise business-critical applications in a dynamic IT environment.
- Company: Join Euro Car Parks, a leading car park management tech company with over 50 years of experience.
- Benefits: Competitive salary, bonus opportunities, and clear career progression.
- Other info: Collaborative team culture with opportunities for professional growth and development.
- Why this job: Be at the forefront of technology, solving real-world problems and enhancing user experiences.
- Qualifications: 3+ years in application support with strong Azure and troubleshooting skills.
The predicted salary is between 40000 - 50000 € per year.
An exciting Application Support Engineer role with a competitive salary plus bonus and career progression opportunities for a permanent role based in our Marylebone, London office. We are looking for an experienced Application Support Engineer to join our growing team at Euro Car Parks, a market-leading car park management technology and property company operating across the UK and Ireland. This is an office-based role at our Marylebone Head Office, working within our IT Development function to keep our business-critical applications running smoothly.
As an Application Support Engineer you will play a central role in the health, performance and integrity of our application estate. You will work at the heart of our IT Service Management function, operating fluently within our service desk tooling and processes while delivering hands-on application support across a modern Microsoft Azure environment investigating, diagnosing and resolving issues and partnering with our development team to turn recurring problems into permanent fixes.
Your responsibilities will include:
- Triaging, prioritising and resolving incidents, service requests and production signals across our application portfolio
- Providing first- and second-line application support to colleagues across every department of the business, including face-to-face assistance where required
- Operating our ITSM platform (JIRA Service Management) day-to-day queues, SLAs, request types and automations and contributing to its continual improvement
- Creating, amending and removing user access and permissions across the applications we support
- Investigating and root-causing complex, cross-system issues spanning our Azure services, databases, messaging layer, reporting platforms and third-party integrations
- Monitoring production health and acting proactively on the signals it produces
- Escalating defects to our IT Development team with high-quality, evidence-led reproduction steps and supporting material
- Authoring and maintaining runbooks, knowledge base articles and known-error records in Confluence
- Coordinating with other technical teams to support rollouts and system updates
- Creating and executing reports and data analyses to support business decision making
- Challenging current processes to enhance efficiency and remove waste
- Assisting the Application Support Manager with day-to-day support activities and suggesting refinements to policies and procedures as well as preparing root cause analysis reports on major issues for relevant stakeholders within the business
- Analysing trends across incidents and alerts to reduce avoidable downtime
Essential Skills & Experience
- 3+ years of application support experience in a production SaaS or distributed-systems environment, covering both first-line access and permissions work and second-line application troubleshooting, with clear evidence of stretching into deeper investigative work
- Demonstrable cross-system investigation experience tracing issues across multiple systems and technologies (application logs, databases, messaging platforms, external integrations) rather than through a single tool
- Strong working knowledge of Microsoft Azure, including Portal fluency, Application Insights / KQL, Log Analytics, Azure Functions, Storage and Key Vault
- Practical experience of event-driven messaging platforms (Azure Service Bus or equivalent) producer/consumer patterns, dead-letter handling and message-based troubleshooting
- Strong T-SQL skills including complex joins, execution plans, and reading and understanding stored procedures, as part of a broader investigative toolkit rather than the whole of the role
- Read-level working knowledge of C#/.NET able to read a codebase well enough to understand application behaviour and raise precise defect tickets
- ITIL discipline and confident day-to-day operation of an ITSM platform, with JIRA Service Management experience strongly preferred
- Proficient troubleshooting and debugging skills underpinned by a proactive, evidence-led mindset
- Excellent written and verbal English, with professional stakeholder communication at multiple levels of seniority
Desirable skills
- Working knowledge of Elasticsearch, Kibana and the ELK stack, ideally including cluster administration
- PowerShell scripting and/or Azure CLI / Az modules
- Familiarity with Power BI troubleshooting gateway, refresh and dataset permissions and/or SSRS administration
- Experience with Azure DevOps, including pipelines, release definitions and variable groups
- Familiarity with Infrastructure-as-Code tools such as Terraform (reading-comprehension level)
- Awareness of CI/CD pipelines and DevOps practices and technologies
- Experience supporting high-volume transactional reconciliation in any sector
- Experience with third-party case-management platforms or similar workflow-heavy business systems
- Familiarity with integration patterns across REST APIs, SFTP, webhooks and messaging
- Ability to propose and implement minor code fixes in collaboration with developers
- Mobile application triage awareness
If you feel you have the skills and qualities to undertake this role, please click apply. We are an equal opportunities employer.
Application Support Engineer in City of London employer: Euro Car Parks
Euro Car Parks is an exceptional employer, offering a dynamic work environment in the heart of Marylebone, London. With over 50 years of industry experience, we provide our employees with competitive salaries, bonuses, and ample opportunities for career progression within a supportive team culture that values innovation and collaboration. Join us to be part of a market-leading company where your contributions directly impact our success and where you can grow your skills in a modern IT landscape.
StudySmarter Expert Advice🤫
We think this is how you could land Application Support Engineer in City of London
✨Tip Number 1
Network like a pro! Reach out to your connections in the industry, attend meetups, and engage on platforms like LinkedIn. You never know who might have the inside scoop on job openings or can refer you directly.
✨Tip Number 2
Prepare for interviews by practising common questions and scenarios related to application support. Think about how you'd troubleshoot specific issues and be ready to share your thought process. We want to see your problem-solving skills in action!
✨Tip Number 3
Showcase your skills with a portfolio or case studies. If you've tackled complex issues or improved processes in previous roles, document those experiences. This gives us a clear picture of what you can bring to the table.
✨Tip Number 4
Don't forget to apply through our website! It’s the best way to ensure your application gets seen. Plus, it shows you're genuinely interested in joining our team at Euro Car Parks.
We think you need these skills to ace Application Support Engineer in City of London
Some tips for your application 🫡
Tailor Your CV:Make sure your CV is tailored to the Application Support Engineer role. Highlight your experience with Microsoft Azure, troubleshooting skills, and any relevant projects you've worked on. We want to see how your background fits with what we're looking for!
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to explain why you're passionate about this role and how your skills align with our needs. Don't forget to mention your experience in application support and your proactive approach to problem-solving.
Showcase Your Technical Skills:In your application, be sure to showcase your technical skills, especially around T-SQL, Azure services, and ITSM platforms like JIRA. We love candidates who can demonstrate their hands-on experience and understanding of complex systems.
Apply Through Our Website:We encourage you to apply through our website for the best chance of getting noticed. It helps us keep track of applications and ensures you’re considered for the role. Plus, it’s super easy to do!
How to prepare for a job interview at Euro Car Parks
✨Know Your Tech Inside Out
Make sure you brush up on your knowledge of Microsoft Azure and the tools mentioned in the job description. Be ready to discuss your experience with application support, troubleshooting, and any specific technologies like T-SQL or C#. The more you can demonstrate your technical expertise, the better!
✨Showcase Your Problem-Solving Skills
Prepare examples of how you've tackled complex issues in previous roles. Think about times when you had to investigate cross-system problems or improve processes. Being able to articulate your thought process and the steps you took to resolve issues will impress the interviewers.
✨Familiarise Yourself with ITSM Tools
Since you'll be operating within an ITSM platform like JIRA Service Management, it’s a good idea to get comfortable with its functionalities. If you have experience with similar tools, be ready to share how you used them to manage incidents and service requests effectively.
✨Communicate Clearly and Confidently
As an Application Support Engineer, you'll need to communicate with various stakeholders. Practice explaining technical concepts in simple terms and be prepared for questions that assess your communication skills. Clear, concise communication can set you apart from other candidates.
