Application Support Engineer, Central London An exciting Application Support Engineer role with a competitive salary plus bonus and career progression opportunities for a permanent role based in our Marylebone, London office. We're looking for an experienced Application Support Engineer to join our growing team at Euro Car Parks, a market-leading car park management technology and property company operating across the UK and Ireland. This is an office-based role at our Marylebone Head Office, working within our IT Development function to keep our business-critical applications running smoothly. Euro Car Parks is a market leading, renowned UK business, established over 50 years ago. The company operates over 3500 sites across the UK and Ireland providing specialist services to a wide range of blue-chip clients. Main Responsibilities As an Application Support Engineer you will play a central role in the health, performance and integrity of our application estate. You'll work at the heart of our IT Service Management function, operating fluently within our service desk tooling and processes while delivering hands-on application support across a modern Microsoft Azure environment — investigating, diagnosing and resolving issues and partnering with our development team to turn recurring problems into permanent fixes. The role blends first-line user administration (account management, permissions and onboarding across the applications we support) with deeper second-line investigation, and genuine exposure to third-line work for the right candidate. Your responsibilities will include: ·Triaging, prioritising and resolving incidents, service requests and production signals across our application portfolio ·Providing first- and second-line application support to colleagues across every department of the business, including face-to-face assistance where required ·Operating our ITSM platform (JIRA Service Management) day-to-day — queues, SLAs, request types and automations — and contributing to its continual improvement ·Creating, amending and removing user access and permissions across the applications we support ·Investigating and root-causing complex, cross-system issues spanning our Azure services, databases, messaging layer, reporting platforms and third-party integrations ·Monitoring production health and acting proactively on the signals it produces ·Escalating defects to our IT Development team with high-quality, evidence-led reproduction steps and supporting material ·Authoring and maintaining runbooks, knowledge base articles and known-error records in Confluence ·Coordinating with other technical teams to support rollouts and system updates ·Creating and executing reports and data analyses to support business decision making ·Challenging current processes to enhance efficiency and remove waste ·Assisting the Application Support Manager with day-to-day support activities and suggesting refinements to policies and procedures as well as preparing root cause analysis reports on major issues for relevant stakeholders within the business. ·Analysing trends across incidents and alerts to reduce avoidable downtime Essential Skills
Application Support Engineer employer: Euro Car Parks
Join a market-leading company as a Commercial Account Coordinator in the vibrant heart of Marylebone, London, where you will thrive in a dynamic work environment that values innovation and collaboration. With competitive salaries, commission opportunities, and a strong focus on career progression, we are committed to fostering employee growth and creating a supportive culture that encourages professional development. Experience the unique advantage of working in one of London's most desirable locations, surrounded by a diverse community and endless networking possibilities.
