At a Glance
- Tasks: Deliver friendly assistance and ensure smooth operations at the Staff Entrance.
- Company: Join a leading, innovative car parking company with over 50 years of experience.
- Benefits: Earn £12.80 per hour with career progression opportunities and flexible shifts.
- Other info: Dynamic work environment with a collaborative team spirit.
- Why this job: Be the first point of contact and make a real difference in customer service.
- Qualifications: Strong interpersonal skills and ability to handle challenging situations.
The predicted salary is between 26778 - 26778 £ per year.
An exciting Customer Service Advisor role paying £12.80 per hour with career progression opportunities for a permanent role based at one of Manchester sites. We are offering a fantastic opportunity for an experienced Customer Service Advisor with an immediate start at a market leading, dynamic and renowned property, technology and innovative, technology-based car parking company.
Euro Car Parks is a market leading, renowned UK business, established over 50 years ago. The company operates over 3500 sites across the UK and Ireland providing specialist services to a wide range of blue‑chip clients.
The role
Working 32 hours per week across 4 days (including weekends on a rota basis), you’ll be responsible for ensuring the safe, smooth and professional operation of the Staff Entrance. You’ll be the first point of contact for staff and visitors, helping maintain high site standards and supporting daily operations.
Main Responsibilities
- Deliver friendly, professional assistance to staff, visitors, and management.
- Respond promptly and effectively to enquiries.
- Verify and validate identification before granting site access.
- Open/unlock and close/lock the site at the start and end of each shift.
- Follow escalation procedures for incidents, ensuring compliance with contractual and legislative requirements.
- Maintain a clean, organised, and professional workspace.
- Report issues affecting service delivery or site standards.
- Complete all logs, reports, and documentation accurately and on time.
- Meet all internal SLAs and stay updated on procedural or operational changes.
- Communicate effectively with colleagues, ECP management, and Building Managers.
- Ensure compliance with Health & Safety, BPA guidelines, and all internal policies.
Skills
- Strong interpersonal and customer service skills.
- Ability to identify and resolve issues quickly.
- Confident and composed in challenging situations.
- Excellent organisation and attention to detail.
- Professional appearance and conduct.
- Self‑motivated and able to work independently.
- Collaborative, “one team” approach.
- Flexible with shifts, including evenings, weekends, and holidays.
If you feel you have the skills and qualities to undertake this role, please click apply. We are an equal opportunities employer.
Customer Service Advisor employer: Euro Car Parks Ltd
Euro Car Parks is an exceptional employer, offering a vibrant work culture that prioritises employee growth and development. With over 50 years of experience in the industry, we provide our Customer Service Advisors with competitive pay, flexible working hours, and the opportunity to progress within a dynamic and innovative environment in Manchester. Join us to be part of a dedicated team that values professionalism and collaboration while serving a diverse range of clients.
StudySmarter Expert Advice🤫
We think this is how you could land Customer Service Advisor
✨Tip Number 1
Network like a pro! Reach out to friends, family, or even former colleagues who might have connections in the industry. A personal recommendation can go a long way in landing that Customer Service Advisor role.
✨Tip Number 2
Prepare for the interview by researching the company and its values. Knowing about Euro Car Parks and their commitment to customer service will help you stand out as a candidate who truly cares about the role.
✨Tip Number 3
Practice your responses to common interview questions. Think about how your skills align with the job description, especially your strong interpersonal skills and ability to handle challenging situations.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who take the initiative to connect directly with us.
We think you need these skills to ace Customer Service Advisor
Some tips for your application 🫡
Tailor Your CV:Make sure your CV highlights your customer service experience and skills. We want to see how you've handled challenging situations and provided excellent support in the past!
Craft a Catchy Cover Letter:Your cover letter is your chance to shine! Use it to explain why you're the perfect fit for the Customer Service Advisor role. Share specific examples of your interpersonal skills and how you’ve made a difference in previous roles.
Show Off Your Flexibility:Since the role involves working weekends and evenings, let us know about your availability. Being flexible can really set you apart from other candidates!
Apply Through Our Website:We encourage you to apply directly through our website. It’s the easiest way for us to receive your application and ensures you don’t miss out on any important updates!
How to prepare for a job interview at Euro Car Parks Ltd
✨Know the Company Inside Out
Before your interview, take some time to research Euro Car Parks. Understand their services, values, and what makes them a market leader in the car parking industry. This knowledge will help you answer questions confidently and show that you're genuinely interested in the role.
✨Showcase Your Customer Service Skills
As a Customer Service Advisor, your ability to interact with staff and visitors is crucial. Prepare examples from your past experiences where you've delivered exceptional customer service or resolved issues effectively. This will demonstrate your strong interpersonal skills and readiness for the role.
✨Prepare for Scenario-Based Questions
Expect to face scenario-based questions during your interview. Think about how you would handle challenging situations, such as dealing with difficult customers or managing site access. Practising these scenarios can help you articulate your thought process and problem-solving abilities.
✨Dress Professionally and Be Punctual
First impressions matter! Dress smartly to reflect the professional standards of Euro Car Parks. Also, make sure to arrive on time for your interview. Being punctual shows respect for the interviewer's time and demonstrates your commitment to the role.
