At a Glance
- Tasks: Lead customer experience strategy and enhance guest satisfaction in a luxury department store.
- Company: Join Eurest, a leader in creating memorable customer experiences.
- Benefits: Competitive salary, excellent benefits, and opportunities for career growth.
- Other info: Dynamic role with a focus on hospitality and continuous improvement.
- Why this job: Be part of a team that shapes exceptional customer experiences in a prestigious setting.
- Qualifications: Experience in customer engagement and outstanding communication skills required.
£38,000 per annum | Full Time | Excellent Benefits
Create Memorable Customer Experiences
Are you passionate about delivering exceptional customer experiences and building meaningful relationships?
We're looking for a Customer Engagement Manager to champion the customer journey across a prestigious luxury department store hospitality operation. You'll play a key role in enhancing the guest experience, driving customer satisfaction and ensuring every interaction reflects the high standards of both Eurest and our client.
If you're a natural relationship builder with a passion for hospitality, service excellence and creating unforgettable moments, we'd love to hear from you.
What You'll Do
- Lead the customer experience strategy across all food and hospitality outlets.
- Build strong relationships with customers, clients and internal teams.
- Gather customer feedback and turn insights into improvements.
- Drive engagement initiatives, events and promotional activity.
- Support operational teams to deliver exceptional service every day.
- Monitor customer satisfaction and identify opportunities to enhance the overall experience.
- Champion a culture of hospitality, service and continuous improvement.
What We're Looking For
- Experience in customer engagement, hospitality, retail or guest experience management.
- Outstanding communication and relationship-building skills.
- A passion for delivering exceptional customer service.
- Strong organisational skills with the ability to manage multiple priorities.
- A proactive, positive and customer-focused approach.
- Experience using customer insights to improve service delivery.
Why Join Eurest?
At Eurest, we're on a mission to make work better by helping people have better breaks.
We believe that great food, welcoming spaces and meaningful moments bring people together, boost wellbeing and create thriving workplace cultures. Every day, we create experiences that make a genuine difference to people's working lives.
Join a business where you'll help shape exceptional customer experiences, work with passionate teams and build a rewarding career within one of the UK's most iconic luxury retail destinations.
Create lasting impressions. Inspire exceptional service. Help create better breaks with Eurest. Apply today
Customer Engagement Manager - Knightsbridge in Cheltenham employer: Eurest
Eurest is an excellent employer for those seeking a part-time Barista role in Newcastle upon Tyne, offering a vibrant work culture that celebrates individuality and fosters personal growth. With a commitment to career progression and a supportive team environment, employees can thrive while honing their craft in coffee preparation and customer service. The company also prioritises work-life balance, making it an ideal choice for those looking to blend meaningful work with personal commitments.
StudySmarter Expert Advice🤫
We think this is how you could land Customer Engagement Manager - Knightsbridge in Cheltenham
✨Get to Know the Company Culture
Before jumping into applications, it’s super helpful to understand the vibe at Eurest. Check out their social media, read reviews on sites like Glassdoor, and see how they engage with customers. It'll give you clues on their values and help tailor your conversation during interviews.
✨Join Customer Support Communities
Dive into online communities like those on Reddit or LinkedIn where customer support pros hang out. Participating in discussions or asking questions can make you more visible to potential recruiters and help you learn about job openings at companies like Eurest before they even post them.
✨Attend Job Fairs or Networking Events
Look out for local job fairs or events specifically for customer support roles. This is your chance to meet hiring managers face-to-face, and you might even get the opportunity to interview on the spot!
✨Show Off Your Skills with Customer Interactions
In the customer support world, showcasing your communication skills is key. Consider creating a short video introducing yourself or even doing a mock call to showcase your abilities. It's a memorable way to stand out, especially if you can share this during your interview process!
We think you need these skills to ace Customer Engagement Manager - Knightsbridge in Cheltenham
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, clear communication is key. Make sure your CV highlights any experience you've had in customer-facing roles and your ability to resolve issues. Don't shy away from including specific examples of how you've gone above and beyond to help customers – this really shows your potential in the role.
Tailor Your Cover Letter to Eurest:Your cover letter is your chance to shine! Tell us why you want to work at Eurest specifically. Mention any unique aspects of our company that resonate with you and how your skills can enhance our customer support. This personal touch will set your application apart from the rest!
Highlight Any Relevant Tools or Tech Skills:If you've used customer support software like Zendesk or Freshdesk or have experience with CRM systems, make sure to mention these in your application. Being familiar with industry-standard tools can be a big plus for us when we’re reviewing applications, as it shows you can hit the ground running!
Demonstrate Your Problem-Solving Skills:Customer support roles often require a knack for problem-solving. In your application, share examples of past experiences where you've tackled tough situations or resolved conflicts effectively. This will give us a good sense of how you handle challenges—an essential skill for success at Eurest!
How to prepare for a job interview at Eurest
✨Show Off Your People Skills
In customer support, it's all about communicating effectively. Prepare to share instances from your past experiences where you handled difficult customers or resolved conflicts. We want to hear how you empathised and found the best solutions, so think of specific examples to back up your stories!
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like Zendesk or Freshdesk, and make sure to review how you’ve used any similar systems in the past. During the interview, being able to discuss your hands-on experience with software or ticketing systems can really set you apart from the competition, so don’t skip this prep!
✨Show Genuine Enthusiasm
As this is a full-time role, employers want someone who isn’t just looking for any job, but wants to grow within customer support. Make sure to express your enthusiasm for helping customers and your desire to develop your skills. Show them why you're passionate about this field!
✨Practice Common Scenarios
Be prepared for role-playing scenarios where you might have to reassess a solution with a frustrated customer or explain a complex process in simple terms. Practising these common scenarios can help us feel more confident and demonstrate our practical skills effectively during the interview.
