At a Glance
- Tasks: Join a friendly team to deliver exceptional customer service and prepare delicious food.
- Company: Eurest, a leader in workplace catering with a focus on sustainability.
- Benefits: Opportunities for career progression, recognition, and a supportive work environment.
- Other info: Full-time role with a dynamic atmosphere and commitment to net zero by 2030.
- Why this job: Be part of a passionate team that values individuality and rewards hard work.
- Qualifications: Experience in catering is a plus, but a positive attitude is key!
The predicted salary is between 24732 - 30228 £ per year.
As a Customer Services Assistant, you will contribute to a passionate and friendly team working in a fast-paced environment.
You'll get given every opportunity to progress within a company that invests in its people, celebrates individuality, and rewards and recognises employees who go beyond the plate.
- Preparing delicious, high-quality food that delights our clients and customers
- Creating attractive food and counter displays
- Representing Eurest and maintaining a positive brand image
- Handling cash and operating the cash register
- Complying with Food Handling & Hygiene standards
- Complying with Health & Safety regulations
- Display passion for delivering excellent customer service
- Be an excellent team player
- Arrive equipped with a desire to succeed in your role
- Thrive working under pressure
- Demonstrate outstanding timekeeping and reliability
- Have a safety-first mind set
- Have experience within a similar catering-related role, but this isn't essential.
At Eurest, we are the experts in workplace catering, operating in over 700 workspaces every day.
We know that fuelling employees throughout the day can help to sharpen their thinking, nourish their bodies and minds and ultimately, motivate them to perform at their best.
Our workplace food experiences are driven by our promise to live more sustainably and responsibly, working towards our goal of net zero by 2030.
Are you a team player with a passion for food and people?
Do you thrive in a busy environment?
If so, then we are looking for someone just like you to help us deliver exceptional customer experience for Eurest on a full time basis, contracted to 40 hours per week.
Have an enthusiastic can-do attitude.
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Customer Service Assistant - Warwick employer: Eurest UK
Eurest UK is an excellent employer, offering a supportive work culture that values teamwork and dedication. As a Night Cleaning Specialist, you will benefit from flexible hours, competitive pay, and opportunities for personal growth within the company. Working in a dynamic environment, you'll play a crucial role in ensuring cleanliness and safety, making a meaningful impact on the well-being of our clients and customers.
StudySmarter Expert Advice🤫
We think this is how you could land Customer Service Assistant - Warwick
✨Get to Know the Company Culture
Before jumping into applications, it’s super helpful to understand the vibe at Eurest UK. Check out their social media, read reviews on sites like Glassdoor, and see how they engage with customers. It'll give you clues on their values and help tailor your conversation during interviews.
✨Join Customer Support Communities
Dive into online communities like those on Reddit or LinkedIn where customer support pros hang out. Participating in discussions or asking questions can make you more visible to potential recruiters and help you learn about job openings at companies like Eurest UK before they even post them.
✨Attend Job Fairs or Networking Events
Look out for local job fairs or events specifically for customer support roles. This is your chance to meet hiring managers face-to-face, and you might even get the opportunity to interview on the spot!
✨Show Off Your Skills with Customer Interactions
In the customer support world, showcasing your communication skills is key. Consider creating a short video introducing yourself or even doing a mock call to showcase your abilities. It's a memorable way to stand out, especially if you can share this during your interview process!
We think you need these skills to ace Customer Service Assistant - Warwick
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, clear communication is key. Make sure your CV highlights any experience you've had in customer-facing roles and your ability to resolve issues. Don't shy away from including specific examples of how you've gone above and beyond to help customers – this really shows your potential in the role.
Tailor Your Cover Letter to Eurest UK:Your cover letter is your chance to shine! Tell us why you want to work at Eurest UK specifically. Mention any unique aspects of our company that resonate with you and how your skills can enhance our customer support. This personal touch will set your application apart from the rest!
Highlight Any Relevant Tools or Tech Skills:If you've used customer support software like Zendesk or Freshdesk or have experience with CRM systems, make sure to mention these in your application. Being familiar with industry-standard tools can be a big plus for us when we’re reviewing applications, as it shows you can hit the ground running!
Demonstrate Your Problem-Solving Skills:Customer support roles often require a knack for problem-solving. In your application, share examples of past experiences where you've tackled tough situations or resolved conflicts effectively. This will give us a good sense of how you handle challenges—an essential skill for success at Eurest UK!
How to prepare for a job interview at Eurest UK
✨Show Off Your People Skills
In customer support, it's all about communicating effectively. Prepare to share instances from your past experiences where you handled difficult customers or resolved conflicts. We want to hear how you empathised and found the best solutions, so think of specific examples to back up your stories!
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like Zendesk or Freshdesk, and make sure to review how you’ve used any similar systems in the past. During the interview, being able to discuss your hands-on experience with software or ticketing systems can really set you apart from the competition, so don’t skip this prep!
✨Show Genuine Enthusiasm
As this is a full-time role, employers want someone who isn’t just looking for any job, but wants to grow within customer support. Make sure to express your enthusiasm for helping customers and your desire to develop your skills. Show them why you're passionate about this field!
✨Practice Common Scenarios
Be prepared for role-playing scenarios where you might have to reassess a solution with a frustrated customer or explain a complex process in simple terms. Practising these common scenarios can help us feel more confident and demonstrate our practical skills effectively during the interview.
