At a Glance
- Tasks: Coordinate customer service deliveries and manage access requests for seamless operations.
- Company: Join a dynamic team at euNetworks, a leader in telecommunications.
- Benefits: 12-month contract with competitive pay and opportunities for training and development.
- Other info: Work from our Canary Wharf office three days a week and grow your career.
- Why this job: Be the key player in delivering top-notch services and enhancing customer satisfaction.
- Qualifications: Experience in service delivery or project coordination, with strong organisational skills.
The predicted salary is between 51750 - 63250 £ per year.
We are seeking Service Delivery Coordinator for an 12-month contract. The role requires working from our Canary Wharf office three days a week.
The Role
As a Service Delivery Coordinator within our Service Delivery team, you will play a key role in ensuring the successful delivery of customer services across the eu Networks network.
You will coordinate customer orders from handover through to delivery, managing access requests, planned engineering activities, customer communications and change management to ensure services are delivered on time and to a high standard.
Working closely with Project Managers, Field Services, Engineering, Service Delivery Managers, third-party suppliers and customers, you will be responsible for coordinating activities, tracking milestones and providing proactive communication throughout the delivery lifecycle.
What will you be doing?
- Coordinate customer service deliveries from order acceptance through to completion
- Arrange and manage customer and site Access Requests for internal engineers and third-party contractors
- Coordinate Planned Engineering Works (Change Management), ensuring all activities are correctly scheduled, approved and communicated
- Act as the primary point of contact for customers throughout the delivery lifecycle
- Provide regular customer updates on delivery progress, milestones and any risks or delays
- Raise, track and coordinate Change Requests in accordance with internal change management processes
- Liaise with internal Engineering, Field Services, Project Management and Operations teams to ensure successful delivery
- Coordinate third-party suppliers and contractors to meet agreed delivery dates
- Maintain accurate delivery records within Salesforce and other internal systems
- Monitor delivery milestones and proactively elevate risks that could impact customer delivery dates
- Produce customer documentation and delivery reports
- Support service acceptance and handover into Operations
- Ensure all documentation is complete and delivery records are maintained.
Team structure
You will work closely with Service Delivery Managers, Project Managers, Field Services Engineers, Network Engineering, Third-party suppliers, Customers.
You will receive guidance and support from the Service Delivery Manager and wider Service Delivery team.
What do we want from you?
- Experience in Service Delivery, Project Coordination or Telecoms Operations.
- Excellent organisational and planning skills.
- Experience coordinating multiple workstreams simultaneously.
- Experience managing customer expectations.
- Knowledge of Change Management processes.
- Experience coordinating site access requests.
- Ability to build relationships with internal stakeholders and external suppliers.
- Experience using Salesforce or similar CRM/order management systems.
- Strong attention to detail.
- Good written and verbal communication skills.
- Ability to prioritise workload in a fast-paced environment.
- Experience within the telecommunications industry is desirable
If this position is of interest but you don’t think you meet all of the criteria listed, please consider applying still. eu Networks looks to recruit people with the right attitude, potential and ambition and for the right candidate, we will provide further training and support to enable you to develop in the role.
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Service Delivery Coordinator employer: euNetworks
At euNetworks, we pride ourselves on being an exceptional employer that prioritises employee growth and wellbeing. Our flexible hybrid working policy, comprehensive wellbeing programme, and commitment to diversity and inclusion create a supportive environment where you can thrive. Join us in a fast-paced B2B technology setting, where your contributions directly impact our brand visibility and customer engagement across Europe.
StudySmarter Expert Advice🤫
We think this is how you could land Service Delivery Coordinator
✨Get to Know Your Local Tech Scene
In the telecommunications-networking field, local tech meetups and networking events can be goldmines for finding temporary opportunities. Keep an eye out for local gatherings or meetups in your area—these are great places to mingle with professionals and hear about short-term gigs before they're even advertised.
✨Reach Out to Recruiters Specialising in Telecoms
Recruitment agencies that focus on the telecommunications sector can be super helpful, especially for temporary roles. Get in touch with them, let them know your skills, and ask if they have any upcoming projects or short-term contracts that might suit you.
✨Stay Active in Online Forums and Communities
Join online forums and communities related to telecommunications, like Reddit threads or LinkedIn groups. Engage with the discussions and share your expertise—it’s a great way to get noticed by potential employers and learn about temporary positions that you might not see elsewhere.
✨Check Out Temporary Roles with euNetworks
Don't forget to keep euNetworks in mind when searching for temporary positions. Keep checking our website for new postings, and consider applying directly to roles that fit your skills. This proactive approach can really help you land a temporary gig in telecommunications.
We think you need these skills to ace Service Delivery Coordinator
Some tips for your application 🫡
Show Off Your Technical Know-How:In the telecommunications-networking field, it’s crucial to highlight your technical skills in your CV. Make sure to include relevant certifications like CCNA or any practical experience with network design and implementation. If you've worked on projects involving setting up networks or troubleshooting, give those a shout-out!
Tailor Your CV for the Temporary Role:Since this is a temporary position, employers will want to see your ability to adapt quickly. Highlight previous short-term roles or projects that showcase your flexibility, coupled with your skills in telecommunications. It’s all about showing that you can hit the ground running!
Craft a Focused Cover Letter:Don’t just rest on your CV for the cover letter; use it as an opportunity to explain why you’re the right fit for this temporary role at euNetworks. Mention your enthusiasm for the telecom industry and how your past experiences can add value over a short period. Let them know you're keen to get stuck in!
Have Your Availability Up Front:In a temporary job, timing can be everything. Clearly state your availability in your cover letter and CV. Are you ready to start immediately, or do you have commitments? We want to make the hiring process as smooth as possible for euNetworks, so let's be transparent!
How to prepare for a job interview at euNetworks
✨Brush Up on Networking Fundamentals
Make sure you're clued up on the core principles of telecommunications and networking. Review key concepts like IP addressing, routing protocols, and network design, as these might come up in both technical questions and practical scenarios during the interview with euNetworks.
✨Showcase Relevant Projects
Since this is a temporary role, it’s vital to demonstrate how quickly you can adapt and contribute. Bring along any relevant projects or experiences, even if they were just part of your studies. A well-prepared portfolio showcasing your skills in setting up networks or problem-solving in real-time can really make you stand out.
✨Prepare for Scenario-Based Questions
Expect to face some scenario-based questions where you’ll have to troubleshoot a network issue or design a solution on the fly. Practising these kinds of questions beforehand will help us think critically and showcase our analytical skills effectively to the interviewers at euNetworks.
✨Be Ready to Discuss Team Contribution
Since this is a temporary position, emphasise your ability to work well in a team and how you can hit the ground running. Share examples of how you've collaborated in previous projects or internships, as this shows that you’re ready to contribute from day one at euNetworks.
