Customer Success Manager in London

We are looking for a highly motivated and experienced Customer Success Manager to join our team. This role is pivotal in securing the profitable renewal of our E-Commerce portfolio, ensuring customer satisfaction, and driving sustainable growth of our customer relationships. The position offers flexibility to be based anywhere in the Northern Europe Region.

Main Tasks:

• Own and manage customer relationships post-contract signature, following a successful handover from the sales team.
• Build and maintain trusted advisor relationships with customers, ensuring long-term satisfaction and collaboration.
• Drive solution adoption and ramp-up to maximise insurable turnover.
• Provide expertise to customers on best practices, buyer journeys, and user experiences.
• Monitor key performance indicators (KPIs) such as acceptance rate, turnover growth, loss ratio, and other relevant metrics in collaboration with the customer.
• Identify and upsell additional services where appropriate to enhance customer value and portfolio growth.
• Support the scale-up of solutions, including expansion into new geographies or branches.
• Secure profitable policy renewals by ensuring sound policy performance and achieving retention, rate variation, and volume variation targets.
• Meet loss ratio (L/R) targets for the owned portfolio.
• Act as the voice of the customer by sharing product change requests and feedback with the central team.
• Stay informed about customer needs and market trends to proactively address challenges and opportunities.

What we are looking for:

• In-depth expertise in E-Commerce and a strong understanding of the market specifics in the Northern Europe Region.
• Ability to translate market knowledge into actionable initiatives that drive Allianz Trade’s long-term growth.
• Interest in and knowledge of E-Commerce trends, including Payments, Buy Now Pay Later (BNPL), Credit Cards, Fintechs, Finance, and Banking.
• Proven experience in key account management, with a strong ability to build and maintain relationships with partners.
• Technical understanding of APIs and technology solutions relevant to E-Commerce.
• A results-driven mindset with a focus on achieving business objectives and delivering value to customers.
• Exceptional relationship-building skills, with the ability to develop a strong network of internal and external stakeholders.
• Collaborative mindset, fostering close connections with internal teams across Group and Regions.
• Strong communication and presentation skills, with the ability to convey complex ideas in a clear and compelling manner.

What We Offer:

• Life Assurance: Secure your future with our comprehensive life assurance plan.
• Health Cash Plan: Access to a health cash plan to support your well-being.
• Income Protection: Financial security in case of unforeseen circumstances.
• Hybrid Working: Flexibility to work both remotely and in-office.
• Employee Share Incentive Plan: Opportunity to participate in our share incentive plan.
• Insurance Discounts: Various discounts on insurance through the Allianz Partnership.
• Additional Benefits: And much more to support your personal and professional growth.

We are seeking candidates who are naturally curious and have a keen interest in technology and innovation. As we navigate the future, we value individuals who are eager to stay updated with the latest digital trends and advancements. The ideal candidate should demonstrate a proactive approach to learning and adapting to new tools and technologies, especially Artificial Intelligence (AI) powered tools, showcasing a forward-thinking mindset that aligns with our vision for growth and progress.

Allianz Group is one of the most trusted insurance and asset management companies in the world. Caring for our employees, their ambitions, dreams and challenges, is what makes us a unique employer. Together we can build an environment where everyone feels empowered and has the confidence to explore, to grow and to shape a better future for our customers and the world around us. Join us. Let’s care for tomorrow.

Allianz Trade is the trademark used to designate a range of services provided by Euler Hermes. We are the global leader in trade credit insurance and a recognized specialist in the areas of surety, collections, structured trade credit and political risk. Headquartered in Paris, we are present in more than 50 countries with 5,500 employees. In 2021, our global business transactions represented 931 billion Euro in exposure.

We at Allianz believe in a strong inclusive culture that encourages people to speak their minds, get involved and question the status quo. We are proud to be an equal opportunity employer and encourage you to bring your whole self to work, no matter where you are from, what you look like, who you love, or what you believe in. We therefore welcome applications regardless of race, ethnicity or cultural background, age, gender, nationality, religion, social class, disability, sexual orientation, or any other characteristics protected under applicable local laws and regulations. Great to have you on board. Let's care for tomorrow.