Service Specialist

Are you interested in joining Europe's fastest growing companies? Do you want to impact the well-being of millions of users? If yes, join us to make an impact in a fast-paced and dynamic environment where you’ll play a key role in driving financial accountability, supporting strategic decisions, and enabling sustainable growth.

Epassi’s purpose is to boost everyday well-being. We are a leading provider of employee benefit solutions across Europe. We were established in Finland in 2007, and in 2008 we were the first company to launch a mobile-payable employee benefit payment solution in Europe. Since then, we have consistently grown, diversifying our products and introducing our services into new markets. Epassi has been awarded by the Financial Times as one of the fastest-growing companies in Europe on multiple occasions.

Your mission at Epassi:

As a Service Specialist, you will play a key role in the technical and operational management of our clients, ensuring an efficient and high-quality service experience. You will be part of the Application Maintenance Team within the Operations department, working at the heart of Epassi's mission to boost everyday wellbeing through innovative welfare solutions.

Responsibilities:

• Activating and onboarding new clients onto our platform.
• Loading and managing data within company systems and tools.
• Sending and monitoring structured data flows.
• Handling change requests from internal business teams and clients.
• Managing and resolving incidents, providing second-level support.
• Producing reports for the analysis of activities and service performance.

Qualifications:

• Have 2-3 years of experience in a technical-operational or service management role.
• Are comfortable working autonomously, managing priorities, and meeting deadlines.
• Thrive in dynamic environments where accuracy, efficiency, and client focus are valued.
• Communicate clearly in both Italian and English (minimum B2 level).
• Embrace a growth mindset and are excited about working in a fast-evolving tech company.

What you’ll be doing (daily):

• Independently organizing your daily activities to ensure operational efficiency and meet client SLAs.
• Collaborating with the Operations team to manage client requests and data flows.
• Using internal tools (including Salesforce CRM) to track, document, and resolve client issues.
• Supporting business and functional requirement documentation.
• Running software testing activities to ensure quality delivery (nice to have).

Additional skills we are looking for:

• Excellent command of Microsoft Excel.
• Basic knowledge of HTML.
• Basic knowledge of databases and SQL.
• Basic knowledge of data transfer protocols (FTPS, SFTP).
• Ability to document business and functional requirements.
• Knowledge of Salesforce CRM (nice to have).
• Background in software testing (nice to have).
• Extreme attention to detail and precision.
• Proactive, available, and collaborative approach.
• Problem-solving ability.
• Eagerness to continuously update and expand your competencies.

Language profile: Fluent in Italian and English.

Location: Vercelli – hybrid but for the first 6-8 months full on-site required.

Why You Should Join Us:

• Be part of an ambitious growth journey and join a global community of driven, bold, entrepreneurial, yet humble Epassians in a company that is constantly evolving.
• Work with a clear purpose – boosting everyday wellbeing – and create a meaningful, positive impact on both individuals and society.
• Thrive in an open and inclusive culture with low hierarchy, where relationships are built on respect, camaraderie, and shared successes and challenges.
• Come as you are — we’ll bring out the best in you and support your personal and professional growth.
• Join a fast-growing tech company with a strong financial foundation, offering opportunities to grow and make an impact together with us.
• Benefit from an inspiring and supportive work environment where employee wellbeing is a true priority.
• Contribute to solidifying our position as the number one player in Europe’s employee benefit market and help shape the next wave of success.