At a Glance
- Tasks: Lead the design of a new healthcare brand and customer journey.
- Company: Eucalyptus is revolutionising healthcare with innovative weight management solutions.
- Benefits: Enjoy remote work flexibility, wellness allowances, and personal development budgets.
- Other info: Join a passionate team dedicated to transforming patient experiences.
- Why this job: Make a real impact in healthcare while growing your skills in a dynamic environment.
- Qualifications: 6+ years in fast-paced roles; problem-solving and communication skills are essential.
The predicted salary is between 48000 - 84000 £ per year.
Join to apply for the Strategic Operations Lead, UK role at Eucalyptus
Join to apply for the Strategic Operations Lead, UK role at Eucalyptus
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We’re making good health last a lifetime
More than 1 billion people globally live with obesity, a major leading indicator of many preventable chronic diseases such as diabetes and heart disease.
Eucalyptus is the company behind Juniper, one of the world’s largest weight management programs combining GLP-1 medication with a tailored nutrition and exercise programme, supported by our multidisciplinary care team of prescribers, health coaches, dietitians, nurses and pharmacists.
Our published clinical research demonstrates that our combined approach to weight management and lifestyle change increases the likelihood of our patients losing significant weight during their treatment with Juniper by four times.
Since launching, we’ve grown fast to support millions of patients. In the last 12 months:
- We grew the size of our patient base by 10x in the UK, received selective NICE endorsement for our holistic approach to obesity management, and grew our team from 50 to 200.
- Globally, we grew revenue by >120% YoY, while reducing cash burn by 90% YoY, with over $100M USD raised from global investors such as BOND, NewView, Blackbird and Airtree - early backers of companies like Canva, Stripe, Uber and Airbnb.
In 2025, we are charting the path to support hundreds of thousands of patients while launching into new conditions, demographics, and geographies as we move towards our vision of creating a preventive healthcare ecosystem.
We’re building the world’s largest international digital healthcare company. This will be highly challenging, very rewarding and the adventure of a lifetime, working with the best operators you will ever encounter.
If that gets you excited, let’s talk!
About The Role
We\'re building a bold new brand to transform how people in the UK access and experience healthcare. As our Strategic Operations Lead , you\'ll tackle two major challenges that will define our success:
Problem #1: Architecting Our Multi-Service Portfolio We\'re preparing to launch five health services in 2025-2026 and need to solve the sequencing puzzle: how do we turn these into one coherent customer journey rather than a disconnected menu of services? You\'ll lead our cross-service expansion research, design the customer journey architecture, and determine whether diagnostics should be our brand cornerstone or supporting pillar.
Problem #2: Go-to-Market Strategy & Commercial Execution With each launch, you\'ll design and execute our commercial strategy to maximise customer lifetime value. This includes pricing and bundling recommendations, cross-sell mechanisms, and the GTM approach that positions us as the UK\'s leading men\'s health platform.
This is a high-impact, high-ownership role where you\'ll be the General Manager\'s strategic partner, working across research, strategy, operations, and commercial execution to bring our vision to life.
What You\'ll Do
Design & Validate Multi-Service Healthcare Propositions
- Lead customer research to understand patient health journeys and design optimal service sequencing across our portfolio
- Design and validate healthcare propositions that patients genuinely want and will use
- Create journey maps and test value propositions to solve the portfolio coherence challenge
- Design & implement a world-class patient journey, obsessing over patient experience and iterating fast based on key pain points
- Develop pricing, bundling, and cross-sell strategies that maximise customer lifetime value
- Lead go-to-market planning and execution for new service launches
- Partner with teams on ecosystem partnerships, community building, and commercial initiatives
- Partner with Product & Engineering teams to define requirements for propositions and prioritise development across mobile app, support experience, and prescribing workflows
- Own strategic workstreams that span multiple functions and synthesise complex findings into clear recommendations
- Coordinate cross-functional initiatives to ensure alignment across product, clinical, and commercial teams.
Experience & Background
- 6+ years in high-velocity, high-ownership environments - preferably including 2+ years in consulting/banking or equivalent structured problem-solving role
- Exceptional problem solver with structured thinking - can break down ambiguous challenges, generate hypotheses, and test them systematically
- Strong communication and execution focus - able to present complex ideas clearly and drive projects forward with incomplete information
- Product sensibility - understanding of how to design things people want, whether through formal product experience or adjacent roles
- High agency and comfortable with ambiguity - takes ownership, finds solutions, and thrives when priorities shift and new challenges emerge
- Healthcare or regulated industry experience
- Experience building propositions or products that drive behaviour change
- Previous startup or scale-up experience
- Build from zero. You’ll shape a new brand and product from the ground up—and see your work in the hands of thousands of patients.
- Join the founding team. Play a pivotal role in something with real-world impact, at the intersection of health, tech, and behaviour change.
- Accelerate your growth. This is a chance to learn quickly, stretch your skills, and take on real ownership in a supportive, fast-moving environment.
- Drive real outcomes - see your strategic work translate into better patient experiences and business results
- Make real impact, fast - We build in the open together, which helps us learn and iterate more quickly so we can deliver high quality outcomes faster than anyone else. Helping impact patients lives for the better from the moment you join Euc.
- You’ll be supported to accelerate your career - Regular feedback alongside our bi-annual performance reviews, a professional development budget & leave help ensure you have the support you need to level up. We’re committed to helping every Eucalypt reach their full potential.
- You’ll work with others who are incredibly passionate about what they do - Our talent bar is high and our work ethic is strong. You’ll get to stretch yourself everyday, be given autonomy to tackle interesting problems, and work amongst people who care deeply about our patients.
- We also offer a range of benefits including
- Your own stake in the business with our employee options program
- A monthly wellness allowance, for you to spend on whatever wellness means to you
- A yearly personal development budget and 3 extra days of leave to continuously up-skill yourself
- 25 days holiday + bank holidays with an enhanced parental leave policy
- A fun office with regular socials including after school sport, clubs, cycle kick offs and seasonal parties
- Your own MacBook and more!
- Want to hear more about what it’s like to work at Eucalyptus? Hear from our team here or check us out on Instagram @euc.alypt.us
Seniority level
Seniority level
Mid-Senior level
Employment type
Employment type
Full-time
Job function
Job function
Management and ManufacturingIndustries
Health and Human Services
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#J-18808-LjbffrStrategic Operations Lead, UK in London employer: Eucalyptus
Eucalyptus is an exceptional employer, offering a dynamic work environment where innovation meets impact. As a Strategic Operations Lead in the UK, you'll be part of a passionate team dedicated to transforming healthcare, with ample opportunities for personal and professional growth. Enjoy a supportive culture that values autonomy, regular feedback, and a range of benefits including wellness allowances and development budgets, all while making a real difference in patients' lives.
StudySmarter Expert Advice🤫
We think this is how you could land Strategic Operations Lead, UK in London
✨Tip Number 1
Familiarise yourself with the healthcare landscape in the UK, especially around obesity management and digital health services. Understanding current trends and challenges will help you speak confidently about how you can contribute to Eucalyptus's mission.
✨Tip Number 2
Network with professionals in the healthcare and tech sectors. Attend relevant events or webinars where you can meet people who work in similar roles or companies. This can provide insights into the industry and potentially lead to referrals.
✨Tip Number 3
Prepare to discuss your experience with cross-functional teams and how you've tackled ambiguous problems in the past. Eucalyptus values structured problem-solving, so having concrete examples ready will demonstrate your fit for the role.
✨Tip Number 4
Research Eucalyptus’s existing services and think critically about how you would approach their multi-service portfolio. Be ready to share your ideas on customer journey architecture and go-to-market strategies during the interview process.
We think you need these skills to ace Strategic Operations Lead, UK in London
Some tips for your application 🫡
Tailor Your CV:Make sure your CV highlights relevant experience that aligns with the responsibilities of the Strategic Operations Lead role. Focus on your problem-solving skills, project management experience, and any work in healthcare or high-velocity environments.
Craft a Compelling Cover Letter:In your cover letter, express your passion for transforming healthcare and how your background makes you a perfect fit for Eucalyptus. Mention specific examples of past experiences where you've tackled ambiguous challenges or designed successful strategies.
Prepare for Scenario Questions:Anticipate questions related to the role's key challenges, such as designing a go-to-market strategy or improving patient experiences. Prepare structured responses that showcase your analytical thinking and ability to drive results.
Showcase Your Communication Skills:Since strong communication is essential for this role, ensure your application materials are clear and concise. Use bullet points for easy readability and avoid jargon unless necessary. This will demonstrate your ability to present complex ideas effectively.
How to prepare for a job interview at Eucalyptus
✨Understand the Company’s Mission
Before your interview, make sure you fully grasp Eucalyptus's mission to transform healthcare access in the UK. Familiarise yourself with their services and how they aim to support patients. This will help you align your answers with their goals and demonstrate your genuine interest in the role.
✨Prepare for Problem-Solving Questions
Given the strategic nature of the role, expect questions that assess your problem-solving skills. Be ready to discuss specific examples where you've tackled ambiguous challenges, particularly in cross-functional settings. Use the STAR method (Situation, Task, Action, Result) to structure your responses.
✨Showcase Your Communication Skills
As a Strategic Operations Lead, clear communication is key. Practice articulating complex ideas simply and effectively. You might be asked to present a strategy or explain a concept, so ensure you can convey your thoughts confidently and concisely.
✨Demonstrate Your Product Sensibility
Highlight any experience you have in designing products or services that meet customer needs. Discuss how you’ve validated propositions in the past and how you would approach creating a patient journey that enhances user experience. This will show your understanding of the role's requirements.
