Medical Support Specialist - UK (Contractor)

About Euc

We’re making good health last a lifetime. More than 1 billion people globally live with obesity — a major leading indicator of many preventable chronic diseases such as diabetes and heart disease. Eucalyptus is the company behind “Juniper”, one of the world’s largest weight management programs combining GLP-1 medication with a tailored nutrition and exercise programme, supported by our multidisciplinary care team of prescribers, health coaches, dietitians, nurses and pharmacists. Our published clinical research demonstrates that our combined approach to weight management and lifestyle change means that our patients are 4x as likely to lose significant weight through their course of treatment with Juniper. Since launching, we’ve grown fast to support millions of patients.

In the UK we grew from 5,000 to ~30,000 patients, received selective NICE endorsement for our holistic approach to obesity management, and grew our team from 45 to 165. Globally, we grew revenue by >120% YoY, while reducing cash burned by 90% YoY and grew our valuation to >$500M USD, with over $100M USD raised from global investors.

What’s next? Since reaching over 60,000 patients globally through our weight management program, our goal in 2025 is to extend access to our core treatment program to over 100,000 patients, whilst launching into new conditions, demographics and geographies as we move towards our vision of creating a preventative healthcare ecosystem.

About the role (What you’ll be doing)

• The Medical Support team is at the heart of Eucalyptus and our brands. The team thrives on making every patient feel uniquely cared for and ensuring our Prescribers and fellow team members can rely on us.

Key Responsibilities:

• Triaging asynchronous medical enquiries efficiently to ensure excellent patient safety and care is provided;
• Providing outstanding medical advice to patients at scale (by email and phone), which creates lasting impressions because of its depth and personalisation;
• Responding to medical incidents within agreed SLAs;
• Assisting in the creation of medical knowledge centres that empower our Patient & Medical Support teams to provide deeper and more personalised patient experiences;
• Proactively engaging with patients throughout their treatment journey;
• Working closely with a team of Medical Support Specialists to assist in building processes and systems that get better over time;
• Being a critical point of contact for our Eucalyptus prescribers, Health Coaches and other teams.

About you (Who you are)

• A registered healthcare professional with 2+ years post-registration experience in any healthcare setting, such as a Pharmacist or Nurse;
• Passion for online and primary care - demonstrated experience in primary care conditions and online experience is a big plus;
• Tech-savvy - you are confident in navigating digital applications for clinical practice;
• Experienced decision maker - you can make timely and accurate referral decisions based on your clinical expertise; stressful situations don’t phase you;
• Trust - patients trust you implicitly because of your experience, your confidence and your manner;
• Clear communicator - communicating with patients, health professionals and team members comes naturally to you; you get the message across clear and concise;
• Heart - Patients love their interactions with you, feel safe and supported in your care and keep coming back!
• Experience of supporting or treating patients via online, text-based asynchronous conversations;
• Experience of supporting or treating patients with modern weight loss treatments.

So, why join Eucalyptus?

• Make real impact, fast - We build in the open together, which helps us learn and iterate more quickly so we can deliver high quality outcomes faster than anyone else.
• You’ll be supported to accelerate your career - Regular feedback alongside our annual performance reviews, a professional development budget & leave help ensure you have the support you need to level up.
• We’re committed to helping every Eucalypt reach their full potential.
• You’ll work with others who are incredibly passionate about what they do - Our talent bar is high and our work ethic is strong.
• You’ll get to stretch yourself every day, be given autonomy to tackle interesting problems, and work amongst people who care deeply about our patients.

At Eucalyptus, we value individuals from all backgrounds, experiences, and perspectives, and we embrace the unique qualities each person brings. When you apply, please let us know of any reasonable adjustments you may need during the interview process.