At a Glance
- Tasks: Provide personalised medical advice and support to patients in a dynamic telehealth environment.
- Company: Join Eucalyptus, part of Hims & Hers, revolutionising health and wellness.
- Benefits: Enjoy a wellness allowance, personal development budget, and 25 days holiday.
- Other info: Collaborative culture with regular socials and opportunities for growth.
- Why this job: Make a real impact on patients' lives while advancing your career in healthcare.
- Qualifications: Registered healthcare professional with 2+ years experience; tech-savvy and clear communicator.
The predicted salary is between 37338 - 44962 £ per year.
About Eucalyptus
We're on a mission to make good health last a lifetime. More than 1 billion people live with obesity worldwide, driving preventable chronic conditions. We're here to build better long-term care. Eucalyptus is now part of Hims & Hers, the global leader in personalised health and wellness. Euc is the company behind Juniper, one of the world's largest weight-management programs combining GLP-1 medication with personalised nutrition, movement support, and clinician-led care from prescribers, nurses, health coaches, pharmacists, and dietitians. Our published clinical research shows that our combined clinical and behavioural approach helps patients lose significantly more weight during their treatment with Juniper by four times.
Our Growth Story:
- Supporting patients living with obesity across our 5 markets
- Received selective NICE endorsement to provide services to the NHS
- Tailored our offering to thousands of patients in Australia, the UK, Germany, Japan and Canada.
About the role (What you’ll be doing)
The Medical Support team is at the heart of Eucalyptus and our brands. The team thrives on making every patient feel uniquely cared for and ensuring our Prescribers and fellow team members can rely on us.
Key Responsibilities:
- Triaging asynchronous medical enquiries efficiently to ensure excellent patient safety and care is provided;
- Providing outstanding medical advice to patients at scale (by email and phone), which creates lasting impressions because of its depth and personalisation;
- Responding to medical incidents within agreed SLAs;
- Assisting in the creation of medical knowledge centres that empowers our Patient & Medical Support teams to provide deeper and more personalised patient experiences;
- Proactively engaging with patients throughout their treatment journey;
- Working closely with a team of Medical Support Specialists to assist in building processes and systems that get better over time;
- Being a critical point of contact for our Eucalyptus prescribers, Health Coaches and other teams.
About you (Who you are)
- A registered healthcare professional with 2+ years post-registration experience in any healthcare setting, such as a Pharmacist or Nurse;
- Passion for online and primary care - demonstrated experience in primary care conditions and online experience is a big plus;
- Tech-savvy - you are confident in navigating digital applications for clinical practice;
- Experienced decision maker - you can make timely and accurate referral decisions based on your clinical expertise; stressful situations don't phase you;
- Trust - patients trust you implicitly because of your experience, your confidence and your manner;
- Clear communicator - communicating with patients, health professionals and team members comes naturally to you; you get the message across clear and concise;
- Heart - Patients love their interactions with you, feel safe and supported in your care and keep coming back!
Bonus points:
- Experience of supporting or treating patients via online, text-based asynchronous conversations;
- Experience of supporting or treating patients with modern weight loss treatments.
So, why join Eucalyptus?
- Make real impact, fast - We build in the open together, which helps us learn and iterate more quickly so we can deliver high quality outcomes faster than anyone else. Helping impact patients lives for the better from the moment you join Euc.
- You’ll be supported to accelerate your career - Regular feedback alongside our annual performance reviews, a professional development budget & leave help ensure you have the support you need to level up. We’re committed to helping every Eucalypt reach their full potential.
- You’ll work with others who are incredibly passionate about what they do - Our talent bar is high and our work ethic is strong. You’ll get to stretch yourself every day, be given autonomy to tackle interesting problems, and work amongst people who care deeply about our patients.
- We also offer a range of benefits including:
- A monthly wellness allowance, for you to spend on whatever wellness means to you;
- A yearly personal development budget and 3 extra days of leave to continuously up-skill yourself;
- 25 days holiday + bank holidays with an enhanced parental leave policy;
- A fun office with regular socials including after school sport, clubs, cycle kick offs and seasonal parties;
- Your own MacBook and more!
At Eucalyptus, we value individuals from all backgrounds, experiences, and perspectives, and we embrace the unique qualities each person brings. When you apply, please let us know of any reasonable adjustments you may need during the interview process. We use AI-assisted tools across our business to help our teams work more efficiently, including within our recruitment process. These tools support our team — all hiring decisions are made by real people, and every application is reviewed by a member of our recruitment team.
Telehealth Pharmacist - UK (Full-Time w/Rotating Weekend Coverage Required) in London employer: Eucalyptus
Eucalyptus is an exceptional employer that prioritises the well-being and growth of its employees, offering a fully remote work environment in South Africa. With a strong focus on professional development through monthly CPD sessions and a wellness allowance, team members are empowered to thrive both personally and professionally. Join a motivated team dedicated to making a real impact in digital healthcare, where your contributions directly shape patient outcomes and support a mission to improve health for millions globally.
StudySmarter Expert Advice🤫
We think this is how you could land Telehealth Pharmacist - UK (Full-Time w/Rotating Weekend Coverage Required) in London
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We think you need these skills to ace Telehealth Pharmacist - UK (Full-Time w/Rotating Weekend Coverage Required) in London
Some tips for your application 🫡
Showcase Your Relevant Experience:When applying for the Telehealth Pharmacist - UK (Full-Time w/Rotating Weekend Coverage Required) at Eucalyptus, focus on highlighting your clinical experience and any specific training you've undergone. Include any relevant placements or internships you’ve completed, as well as any certifications that bolster your qualifications in human medicine.
Highlight Your Soft Skills:In the field of human medicine, soft skills are just as crucial as technical knowledge. Mention your communication skills, empathy, and teamwork experiences in your CV and cover letter. This shows that you can work well in a clinical setting and with patients, which is super important in this industry!
Tailor Your Cover Letter Thoughtfully:Be sure to personalise your cover letter for the Telehealth Pharmacist - UK (Full-Time w/Rotating Weekend Coverage Required) at Eucalyptus. Mention why you’re passionate about human medicine and how you align with the company’s mission. This is your chance to convey your enthusiasm and make a case for why you'll be a valuable addition to the team!
Include Continuing Education:Make sure to mention any ongoing education or courses you’re taking to keep your skills sharp. In human medicine, staying updated with the latest practices is key. It shows you’re dedicated to your field, which employers like Eucalyptus will definitely appreciate!
How to prepare for a job interview at Eucalyptus
✨Brush Up on Clinical Knowledge
Since you're aiming for a role in human medicine, make sure you’re sharp on the latest clinical guidelines and practices relevant to the position. Be prepared to discuss case studies or scenarios you might encounter in the role. This will show that you're not just knowledgeable but also ready to apply that knowledge in real-life situations.
✨Demonstrate Soft Skills
In human medicine, technical skills are crucial, but don’t forget to showcase your soft skills like communication, empathy, and teamwork. In your answers, share specific examples of how you've worked effectively with patients or colleagues in the past, as these traits are highly valued in clinical settings.
✨Know Your CV Backwards
As you’re applying for a full-time position, your CV should tell a story. Be ready to discuss every part of it, especially your clinical experiences, the impact you had, and what you learned. Employers want to see how your journey has prepared you for this role, so think of it like you're taking them through your professional narrative.
✨Prepare for Ethical Scenarios
Ethics are a big deal in human medicine, so expect questions that assess your decision-making in tricky situations. Think about how you'd handle ethical dilemmas or patient confidentiality concerns. Prepare a few examples that illustrate your thought process and how you prioritise patient welfare in your decision-making.
