At a Glance
- Tasks: Provide exceptional telehealth support and personalised care to patients on their health journey.
- Company: Join Eucalyptus, a leader in innovative health solutions and patient care.
- Benefits: Enjoy a wellness allowance, personal development budget, and 25 days holiday.
- Other info: Be part of a passionate team dedicated to transforming healthcare for better outcomes.
- Why this job: Make a real impact on patients' lives while advancing your career in a supportive environment.
- Qualifications: Registered healthcare professional with 2+ years experience; tech-savvy and excellent communicator.
The predicted salary is between 37000 - 44000 £ per year.
About Eucalyptus
We're on a mission to make good health last a lifetime. More than 1 billion people live with obesity worldwide, driving preventable chronic conditions. We're here to build better long-term care. Eucalyptus is now part of Hims & Hers, the global leader in personalised health and wellness. Euc is the company behind Juniper, one of the world's largest weight-management programs combining GLP-1 medication with personalised nutrition, movement support, and clinician-led care from prescribers, nurses, health coaches, pharmacists, and dietitians. Our published clinical research shows that our combined clinical and behavioural approach helps patients lose significantly more weight during their treatment with Juniper by four times.
Our Growth Story:
- 130% YoY revenue growth and a 90% reduction in cash burn - culminating in our $1.15bn acquisition by Hims & Hers in 2026, giving us the platform to take long-term care global.
- Supported over 350k patients living with obesity across our 5 markets.
- Received selective NICE endorsement to provide services to the NHS.
- Tailored our offering to thousands of patients in Australia, the UK, Germany, Japan and Canada.
About the role (What you’ll be doing)
The Medical Support team is at the heart of Eucalyptus and our brands. The team thrives on making every patient feel uniquely cared for and ensuring our Prescribers and fellow team members can rely on us.
Key Responsibilities:
- Triaging asynchronous medical enquiries efficiently to ensure excellent patient safety and care is provided.
- Providing outstanding medical advice to patients at scale (by email and phone), which creates lasting impressions because of its depth and personalisation.
- Responding to medical incidents within agreed SLAs.
- Assisting in the creation of medical knowledge centres that empower our Patient & Medical Support teams to provide deeper and more personalised patient experiences.
- Proactively engaging with patients throughout their treatment journey.
- Working closely with a team of Medical Support Specialists to assist in building processes and systems that get better over time.
- Being a critical point of contact for our Eucalyptus prescribers, Health Coaches and other teams.
About you (Who you are)
- A registered healthcare professional with 2+ years post-registration experience in any healthcare setting, such as a Pharmacist or Nurse.
- Passion for online and primary care - demonstrated experience in primary care conditions and online experience is a big plus.
- Tech-savvy - you are confident in navigating digital applications for clinical practice.
- Experienced decision maker - you can make timely and accurate referral decisions based on your clinical expertise; stressful situations don't phase you.
- Trust - patients trust you implicitly because of your experience, your confidence and your manner.
- Clear communicator - communicating with patients, health professionals and team members comes naturally to you; you get the message across clear and concise.
- Heart - Patients love their interactions with you, feel safe and supported in your care and keep coming back!
Bonus points:
- Experience of supporting or treating patients via online, text-based asynchronous conversations.
- Experience of supporting or treating patients with modern weight loss treatments.
So, why join Eucalyptus?
- Make real impact, fast - We build in the open together, which helps us learn and iterate more quickly so we can deliver high quality outcomes faster than anyone else.
- Helping impact patients lives for the better from the moment you join Euc.
- You’ll be supported to accelerate your career - Regular feedback alongside our annual performance reviews, a professional development budget & leave help ensure you have the support you need to level up.
- We’re committed to helping every Eucalypt reach their full potential.
- You’ll work with others who are incredibly passionate about what they do - Our talent bar is high and our work ethic is strong.
- You’ll get to stretch yourself every day, be given autonomy to tackle interesting problems, and work amongst people who care deeply about our patients.
- We also offer a range of benefits including:
- A monthly wellness allowance, for you to spend on whatever wellness means to you.
- A yearly personal development budget and 3 extra days of leave to continuously up-skill yourself.
- 25 days holiday + bank holidays with an enhanced parental leave policy.
- A fun office with regular socials including after school sport, clubs, cycle kick offs and seasonal parties.
- Your own MacBook and more!
At Eucalyptus, we value individuals from all backgrounds, experiences, and perspectives, and we embrace the unique qualities each person brings. When you apply, please let us know of any reasonable adjustments you may need during the interview process. We use AI-assisted tools across our business to help our teams work more efficiently, including within our recruitment process. These tools support our team — all hiring decisions are made by real people, and every application is reviewed by a member of our recruitment team.
Telehealth Nurse - UK (Full-Time w/Rotating Weekend Coverage Required) in London employer: Eucalyptus
Eucalyptus is an exceptional employer dedicated to making a meaningful impact on patients' lives through innovative healthcare solutions. With a strong focus on employee growth, we offer regular feedback, professional development budgets, and a supportive work culture that values autonomy and collaboration. Located in the UK, our team enjoys a vibrant office environment, generous benefits including wellness allowances and enhanced parental leave, and the opportunity to work alongside passionate professionals committed to transforming long-term care.
StudySmarter Expert Advice🤫
We think this is how you could land Telehealth Nurse - UK (Full-Time w/Rotating Weekend Coverage Required) in London
✨Tap into Local Healthcare Networks
Getting involved with local healthcare communities is a game-changer for nursing roles. Join nursing associations or attend local events and workshops where you can meet fellow professionals and potential employers. It’s all about building those connections – your next full-time gig could be just a chat away!
✨Showcase Your Skills in Real-Life Settings
Consider volunteering at clinics or hospitals if you can squeeze in some time. Not only does this help you gain practical experience, but it also shows your commitment to patient care. Plus, it’s a fantastic way to network and potentially land a full-time role at a facility you enjoy!
✨Use LinkedIn like a Pro
Make your LinkedIn profile pop by highlighting your nursing skills prominently. Share articles, insights, or case studies that demonstrate your knowledge in patient care. Engaging with content in nursing forums can also put you on the radar of recruiters looking for full-time talent like you!
✨Direct Applications are Key!
When you spot a role that excites you, don't hold back – apply directly through our website! Tailor your application to show off how your specific experiences align with the needs at Eucalyptus for the Telehealth Nurse - UK (Full-Time w/Rotating Weekend Coverage Required) role. Companies appreciate candidates who take initiative and show genuine interest!
We think you need these skills to ace Telehealth Nurse - UK (Full-Time w/Rotating Weekend Coverage Required) in London
Some tips for your application 🫡
Show Off Your Qualifications:When applying for a full-time nursing role with Eucalyptus, it's crucial to highlight your nursing qualifications. Make sure to include any relevant certifications, such as your NMC registration and any specialisations. List them front and centre on your CV so we can see your expertise at a glance!
Craft a Compassionate Cover Letter:Your cover letter is the perfect place to express your passion for patient care. Talk about your experiences, how you handle challenging situations, and your approach to teamwork. This gives us insight not just into your skills but also into your caring nature, which is essential in nursing.
Emphasise Soft Skills:In nursing, technical skills are important, but we're also keen on soft skills. Make sure to highlight your communication abilities, empathy, and problem-solving skills. These attributes are often just as critical in delivering exceptional patient care and will help differentiate you from other candidates.
Tailor Your Experience to Patient Care:When detailing your experience, be specific about your direct patient care roles. Focus on the impact you’ve made on your patients’ lives—mention specific tasks, challenges you've overcame, or improvements you’ve contributed to. This helps us visualise you in action at Eucalyptus, and how you can make a difference!
How to prepare for a job interview at Eucalyptus
✨Brush Up on Clinical Scenarios
In nursing, you might face questions around patient scenarios, so sharpen your clinical judgment skills. Think through common cases—like managing a patient with specific needs or handling emergencies—and be ready to articulate your approach confidently.
✨Showcase Your Soft Skills
Beyond technical skills, nursing is all about communication and empathy. Prepare to share examples from your experiences that highlight your ability to connect with patients and work effectively in a team, as this is crucial for a full-time role at Eucalyptus.
✨Familiarise Yourself with Healthcare Regulations
Make sure you're up to speed with the latest healthcare regulations and policies relevant to your role. This knowledge not only shows your commitment to patient safety but also signals that you're proactive and engaged—qualities that full-time employers like Eucalyptus appreciate.
✨Ask AboutCareer Development Opportunities
Since this is a full-time position, show your ambition by asking how Eucalyptus supports growth and development. Inquire about ongoing training, mentorship programmes, or opportunities to specialise in particular areas, as this illustrates your long-term interest in nursing.
