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- Tasks: Provide outstanding medical advice and triage patient enquiries efficiently.
- Company: Join Eucalyptus, a fast-growing digital healthcare company focused on obesity management.
- Benefits: Competitive pay, flexible working hours, and a chance to make a real impact.
- Why this job: Be part of a mission to transform healthcare and support thousands of patients.
- Qualifications: Experience in medical support or customer service is a plus.
- Other info: Dynamic team environment with opportunities for personal and professional growth.
The predicted salary is between 36000 - 60000 ÂŁ per year.
About Euc
We’re making good health last a lifetime. More than 1 billion people globally live with obesity — a major leading indicator of many preventable chronic diseases such as diabetes and heart disease. Eucalyptus is the company behind “Juniper”, one of the world’s largest weight management programs combining GLP-1 medication with a tailored nutrition and exercise programme, supported by our multidisciplinary care team of prescribers, health coaches, dietitians, nurses and pharmacists.
Our published clinical research demonstrates that our combined approach to weight management and lifestyle change means that our patients are 4x as likely to lose significant weight through their course of treatment with Juniper. Since launching, we’ve grown fast to support millions of patients. In 2024 alone, in the UK we grew from 5,000 to ~30,000 patients, received selective NICE endorsement for our holistic approach to obesity management, and grew our team from 45 to 165. Globally, we grew revenue by >120% YoY, while reducing cash burned by 90% YoY and grew our valuation to >$500M USD, with over $100M USD raised from global investors.
What’s next? Since reaching over 60,000 patients globally through our weight management program, our goal in 2025 is to extend access to our core treatment program to over 100,000 patients, whilst launching into new conditions, demographics and geographies as we move towards our vision of creating a preventative healthcare ecosystem. We’re going to build the world’s largest international digital healthcare company. This will be really hard to do, but very rewarding and possibly, the adventure of a lifetime with some of the best operators you will ever work with. If that gets you excited, let’s talk.
About the role (What you’ll be doing)
The Medical Support team is at the heart of Eucalyptus and our brands. The team thrives on making every patient feel uniquely cared for and ensuring our Prescribers and fellow team members can rely on us.
Key Responsibilities:
- Triaging asynchronous medical enquiries efficiently to ensure excellent patient safety and care is provided;
- Providing outstanding medical advice to patients at scale.
At Eucalyptus, we value individuals from all backgrounds, experiences, and perspectives, and we embrace the unique qualities each person brings. When you apply, please let us know of any reasonable adjustments you may need during the interview process.
Medical Support Specialist - UK (Contractor) in London employer: Eucalyptus
Contact Detail:
Eucalyptus Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Medical Support Specialist - UK (Contractor) in London
✨Tip Number 1
Network like a pro! Reach out to people in the industry, especially those already working at Eucalyptus. A friendly chat can open doors and give you insider info that could help you stand out.
✨Tip Number 2
Prepare for the interview by understanding Eucalyptus's mission and values. Show us how your skills align with our goal of making good health last a lifetime. We love candidates who are genuinely passionate about what we do!
✨Tip Number 3
Practice common interview questions but also be ready for situational ones. Think about how you'd handle specific medical enquiries or patient interactions. We want to see your problem-solving skills in action!
✨Tip Number 4
Don’t forget to follow up after your interview! A quick thank-you email can leave a lasting impression. It shows us you’re keen and professional, which is exactly what we’re looking for.
We think you need these skills to ace Medical Support Specialist - UK (Contractor) in London
Some tips for your application 🫡
Show Your Passion for Healthcare: When writing your application, let your enthusiasm for healthcare shine through. We want to see how much you care about making a difference in patients' lives, especially in the context of obesity management and preventative care.
Tailor Your CV and Cover Letter: Make sure to customise your CV and cover letter for the Medical Support Specialist role. Highlight relevant experience and skills that align with our mission at Eucalyptus. We love seeing how your background fits into our vision!
Be Clear and Concise: Keep your application straightforward and to the point. We appreciate clarity, so avoid jargon and focus on what makes you a great fit for the role. Remember, we’re looking for effective communication skills!
Apply Through Our Website: Don’t forget to submit your application through our website! It’s the best way for us to receive your details and ensures you’re considered for the role. Plus, it’s super easy to do!
How to prepare for a job interview at Eucalyptus
✨Know Your Stuff
Make sure you understand the role of a Medical Support Specialist and the specifics of Eucalyptus' approach to weight management. Familiarise yourself with their services, especially the Juniper programme, and be ready to discuss how your skills can contribute to their mission.
✨Show Empathy and Care
Since this role is all about patient care, demonstrate your ability to empathise with patients. Prepare examples from your past experiences where you've provided exceptional support or advice, showing that you genuinely care about patient outcomes.
✨Ask Insightful Questions
Prepare thoughtful questions about the company’s growth plans and how the Medical Support team fits into their vision. This shows your interest in the role and helps you gauge if the company culture aligns with your values.
✨Be Ready for Scenario-Based Questions
Expect to face scenario-based questions that assess your problem-solving skills and ability to triage medical enquiries. Practice responding to hypothetical situations related to patient care, ensuring you highlight your critical thinking and decision-making abilities.
